Okendo: Reviews & Loyalty

Aside from Henry not knowing my correct zodiac sign (he guessed I was a Cancer, but I'm a Leo), he was everything you'd wish for in an Customer Success Specialist! He outlined clear step by step instructions about how to implement the NPS survey. Looking forward to our next steps and completing this task.

We have got to leave a 5 star review for Paulo and his service. Since we been with Shopify we don't believe that we have received any support quite like this. With not hesitation Paulo met all of our needs and extended great help and support. With that being said WE thank you again Paulo. Being that we just installed this app we will update with a future review for those who want to know about the app.

Their onboarding team is excellent, especially if you get Chelsea Vecchiarelli!!

We work with Okendo Reviews and we are huge fans. It is super user friendly and has great features!

We’re currently building our store and have started using Okendo. The platform looks promising and super intuitive. Big shout-out to the support team, specially Paulo — friendly, and incredibly helpful for quizzes and reviews setup issues. Looking forward to launching with Okendo on board!

We use Okendo for loyalty and reviews. Team has been very helpful in getting things set up and working well.

Excellent app and great service! :)

Amazing features, great integration and best of all... SUPERB support. Chelsea and Brittany are just outstanding. Keep it up!!

Karen Vargas and the team made the process exquisite! I love the ease of use and quick changes that can be made on the website. The integration was basically seamless. The team at Okendo took alot of my migration from a different platform in their own hands and rocked it. I am excited to continue to grow my loyalty and review program!

Super helpful call with Laura to help us optimize our customer review requests !

Okendo is easy to use and has a lot of flexibility when it comes to customization and configuration of the UI. I appreciate that Okendo consistently adds features to the platform in order to continue to add value for merchants which in turn adds value for our customers.

Amazing customer service! Highly recommend

Love Okendo, Steven Gaxiola has been a great Customer Success Manager and very helpful with our implementation of reviews & surveys!

The platform is super easy to use, highly customizable, and has helped us collect more impactful customer reviews. And our Customer Success Manager Kelsey has been absolutely amazing to work with. She’s been very proactive, insightful, and always ready to support us.

We’ve had a fantastic experience working with Alannah Donald and the Okendo team over the past few months to launch our Loyalty Program. Alannah has been incredibly supportive throughout the entire journey — always going above and beyond to help us bring our vision to life. From shaping the program’s strategy to navigating technical complexities, the team was hands-on and collaborative, ensuring the final result was not only functional but truly personalised to our needs. We’re really proud of the program we’ve built together and couldn’t have done it without their expertise. Highly recommend Okendo to those who are looking for a great Shopify app that has all the key features like product reviews, loyalty, surveys, referrals and more.

Fantastic software, fantastic support.

Great on-boarding experience lead by Kelsey and Elias! The integration process was so smooth for our team. Really appreciate the attention to detail through it all! The design of the platform feels intuitive and easy to use. It's been an easy transition for our team.

We've been partnering with Okendo for over five years and have seen their product get better and better each year. The product is incredibly user-friendly and integrates seamlessly with the rest of our tech stack. The team at Okendo is also always a pleasure to work with. They are extremely responsive to our needs, and consistently provide valuable strategic insights.

We have been using Okendo to consolidate reviews on our site for a while now but it had fallen on the backburner. Henry T. reached out as our new CSM and brought it back to the forefront. He came with several optimizations we will easily be able to integrate to improve our consumer's UX on-site and via email. Looking forward to seeing how we can further utilize the platform!