Okendo: Reviews & Loyalty

Review for Laura Gomez / Customer Success Specialist at Okendo Working with Laura Gomez has been an absolute pleasure. She went above and beyond to understand our brand, took the time to research YA-MAN thoroughly, and brought incredibly thoughtful insights to the table. Her guidance and recommendations helped us uncover optimizations and integrations that will significantly strengthen our business. Laura was not only knowledgeable and professional, but also kind, patient, and truly invested in our success. She has been an invaluable resource, and we’re so grateful for her support.

Shiela from support was a great help with implementing niche plug-ins for my client's Shopify site. Whole team I've interacted with via email always replied promptly and were pretty helpful. Have also used their live support chat team and they were helpful with small bits of coding advice (shopify liquids) too.

Works fantastic, great feautures, seamless integrations and customer support is fast. This app has definitely changed the way we display and manage reviews.

I recently switched to a new theme and lost the widget connections. Paulo from the support team was great to get us back and running again. Love Okendo and I have seen a tremendous difference in how customers are purchasing based on reading the reviews from others. It's such a great reviews app, wish I switched a lot sooner.

Laura was such a great help in the customer support side, she gave us a throughout auditing and was very proactive. We are really happy with Okendo, it's easy to use and give us plenty of options for customizations.

Love this app! Karen's been amazing at helping us get started with everything!

Shiela gave me some great tips to optimise my reviews - very happy with Okendo.

We’ve been using Okendo for over a year now, and it’s been a total game-changer since day one. The platform is very easy to use, and the reporting is fantastic—from seamless onboarding to ongoing support that's always been there when we've needed it, Okendo’s had our back the whole way. So glad we chose them!

Met with Laura! She's been such a great help. Hands down best platform that comes with a human touchpoint and human support

We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing and leveraging reviews seamless. Their support team is responsive, and the customization options are strong. We also value the added features like surveys and referrals, which help boost engagement and conversions. Overall, a powerful and reliable platform. Looking forward to continuing working with Laura Gomez.

We've been using Okendo for some time and been happy with the seamless integration but what we were impressed with was the level of detail our Customer Success Specialist Henry T was able to provide to help us review our settings and make recommendations for how to make our reviews work even harder for us, so thank you Henry!

We are very pleased with the ease of setup, the consistent performance of the tool and the great customer service. In fact, our account rep, Laura G. was impressively proactive. She offered us support, insights and helped implement features we neglected. Very happy with Okendo!

Great customer service from Laura, she explained everything clearly and concisely and helped me optimize our page to get more reviews.

I've used Okendo for reviews with several clients as well as my own brand and it's performed really well. Very intuitive and Amanda on the success team was very helpful in showing additional ways to optimize my program. Highly recommend

We've been using Okendo reviews since launching, and have recommended to multiple clients. Great features and easy to integrate on the website. No need to look elsewhere.

Okendo provides excellent service with exceptional customer support. Our Customer Success Specialist, Sheila, has been fantastic to work with. Her deep knowledge of the platform and clear explanations of review optimisation strategies were exactly what we needed. She was responsive to our questions, and provided practical recommendations we can implement immediately. Highly recommend both the platform and their outstanding team.

Henry Thompson is THE BEST. We had a bit of a rough launch on our Referrals program with users finding a quick way to abuse the system, being told certain things could/couldn't work, and general confusion. We let Okendo know we needed more detailed help, and they sent Henry. We don't even feel like we need to ask questions, as Henry is always several steps ahead of where we are thinking and provides advice that makes PERFECT sense. The kind of advice an old friend would give you, that changes your world view. But, you know... With Okendo instead. Henry reviews our Referrals program daily presently, after making improvements to it, just in case something weird happens again. TL;DR: Henry is amazing, he's got us excited to work on and improve even already well performing aspects of our Okendo products!

Super helpful app for collecting reviews!

Okendo solved all our prior review/notification issues and more. Their customer support team is quick to give you a response, dedicated to your success, and always ready to help. The app is very user-friendly. You'll be up and running in no time.