Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,042
chart
#1,012
All reviews
Rating Breakdown
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June 16, 2022
The best onboarding process I have ever had! Our onboarding CSM Carly Cafferello was on-top of it and made the transition super easy. We got it up and running in no time without running into any major problems. Very very happy!
June 16, 2022
Brilliant service - Okendo has really helped our brand with conversion. As a lingerie brand in an online space, sizing can be difficult if you're unsure about purchasing from a new brand, but the honesty from our existing customers has been great at helping new people with their browsing experience. We had a super positive experience with our account manager, Carly, too. She made sure our widget was customised to blend in seamlessly with our site and also helped with tutorials via video calls after the installation, so we could get the app up and running quickly! Thank you Okendo!
June 15, 2022
Getting started is easy—and definitely wasn't expecting to hear from a person, not a bot! Still a bit of a learning curve (like any tool), but a few hours in and I'm already excited about the experience I can give customers
June 13, 2022
Okendo is an incredible tool for capturing and responding to customer reviews, plus answering customer questions. I feel so much more connected to the customer because of this app, and I highly recommend it to all businesses looking to build a community around their brand.
June 9, 2022
Their support team is great and always available to answer questions promptly. Yesterday, I needed assistance with the coding on my site to adjust the centering of review images - a ticket was created and the issue resolved within a couple of hours. Super helpful and easy!
June 9, 2022
The app has a great support team and comfortable interface! It is really easy to work with the platform
June 9, 2022
Amazing app, great support. Truly a must-have product for Shopify. Their documentation is really good too.
June 8, 2022
Reached out to Customer Support for an issue and Shiela was extremely helpful in providing a solution. She also provided resources so we could refer to them after our issue was resolved.
June 7, 2022
Made the switch from Yotpo and we could not be happier. The platform is quite intuitive, but Okendo's real selling-point is its stellar customer service. Okendo support is extremely responsive at all hours of the day and chat representative are generally able to answer questions/solve issues right away. For more complicated inquires (when perhaps follow-up is necessary or input from another team is required)—we've consistently gotten detailed and thoughtful responses within 24 hours. My only platform functionality suggestion would be to make it easier/possible to test "coupon descriptions" in the coupon email design section. Overall though, kudos all around!!
June 3, 2022
Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!
June 3, 2022
Best custumer support i ever received, shout-out to Shandy, incredible helpfull. I have not used the app for long, but the support is beyond words, reaaaally good. Thank you for the help
May 28, 2022
100% recommend Okendo if you are looking for a reviews platform. Does everything we wanted and the set up was a breeze. The support service and onboarding was A+ as well
May 26, 2022
I was helped by Vanessa. She was very patient and explained well what I needed to do to resolve some issues that I had. I look forward to what Okendo can do for my online store.
May 26, 2022
Awesome support from the Okendo Team! Shandy is awesome and was extremely responsive, helping to get our request completed seamlessly. THANK YOU!
May 24, 2022
Reading and responding to reviews is very easy. I had a question about review emails and using Okendo or Klaviyo and Angel was able to answer my questions quickly and efficiently. Walking Cradles is a very satisfied customer!
May 23, 2022
After integrating the Okendo app on our Shopify store and launching their review solicitation, we immediately saw an increase in our product reviews with 50%+ open rates and 15%+ click through rates. The team is absolutely amazing to work with and made sure to customize the platform to our needs in collaboration with the rest of our tech stack. We’ve not only added the Okendo app, we’ve gained a partnership with their team and look forward to growing our business with their ongoing support.
May 18, 2022
Great platform - lots of options, easy to customise, and customer support and account support are extremely helpful and attentive too. Great experience so far.
May 18, 2022
Amazing platform and even better service! They literally handle everything. I would highly recommend using them over any other tool - I have looked into many tools and they are the best.
May 17, 2022
Vanessa from Okendo has provided the best support I have received with any Shopify app. Not to mention, the app itself is fantastic! The Okendo team were able to help with reviews duplicated between stores, setting up Klaviyo integration and much more. I have noticed a huge increase in customer reviews being submitted since switching from the generic Shopify Review app to Okendo. I highly recommend this app!