Okendo: Reviews & Loyalty

Fast response times, and great app

We've been using Okendo Reviews for over 2 years and have been using the Loyalty program for at least 6 months. Everything works well, has great integration with Shopify and support is very good. The support side is getting better. Seems that as new features are launched, the support team (sometimes) seems a little behind. But nothing has impeded the user experience for our customers. It's not cheap, but the return is well worth it. Adding in an additional comment. Thumbs up to Henry Thompson (Customer Support) ran us thru some additional tools and really great tweaks to Klaviyo that will enhance our review and loyalty program.

Fast and practical support, helped me in less than 15 minutes to solve my problem

The app is so easy to use and learn. A lot of cool features are available which make our work easy. The meeting we'd with Laura was so much productive, Laura is objective and help us a lot to update some options in our online stores. A great help to get more reviews. She was awesome and shared a lot of useful information, also made sure to answer all of our questions and doubts.

Okendo looks great and covers all the bases. Beautiful review widgets, loyalty program, referral program, quizzes and surveys. It's convenient to have everything in one place and the customer service has been excellent.

Very robust system and great experience with their support team when questions have surfaced. They are quick to respond and extremely helpful which can be rare these days.

I've been using the app for a long time. I decided I wanted some change on my Review Widget and contact the support team through Chat. Daniel responded within minutes and got the new look setup within minutes! Awesome app

This is my first experience with Okendo, though I've worked with various loyalty and review platforms over the years. I’ve been pleasantly surprised by the platform and especially impressed by the support team. Unlike the typical ‘here’s the help doc’ approach I’ve encountered elsewhere, Juan in support went out of his way to answer my questions and personally walked me through the implementation steps I needed. Overall, I’m very pleased with Okendo, particularly with their support team.

The Okendo team has been super helpful with rolling out our review program. The tool is super customizable and our team was able to get it implemented with our website pretty easily. Laura has been very helpful.

The Okendo team has been excellent, very informative and supportive as we introduce new revenue-generating tools into our business and helping troubleshoot issues as they arise. Responses have been quick and informative.

Very great! The Okendo support team help me solve the problem immediately.

Great Staff from the united states that care about their clients. what more do you want. plus their app generates more reviews than their competitors. are there some drawbacks. sure, but so far so good.

Una atención increíble con Laura Gomez, me ha ayudado a resolver muchas dudas, me ha propuesto nuevas automatizaciones para poder incrementar el número de reviews, y ha sido una call muy agradable.

Best product for reviews and more! Laura from support team is also the best. Super attentive and supportive

This app is soooo convinient! Also the customer service is so nice.

Great app no problems with it, excellent customer service, very quick and immensely helpful. Even better when they do the work for you :)

Luigi is helpful! Okendo is a great tool!

Does exactly what you need it do. ESPECIALLY the customer service is top-notch.

great cs

Great app! I've tried all the big review apps and Okendo is my absolute favourite. The layout and design on the storefront looks great, and the configuration is so clear and easy to use. I would love to be able to filter which orders to send reviews to, and maybe have the custom domain accessible on the Growth plan, but other than that, its an awesome app with great value. Customer support is also excellent.