Okendo: Reviews & Loyalty

Aug. 29, 2019

Great app & AMAZING customer service - App does all that i need & more - AND support from customer service team has been over and above expectation thanks guys!

Aug. 20, 2019

Okendo has been one of the best experiences working with Shopify App developers so far! The entire process from first contact to merging our reviews from the old review app to modifying details in our setup was top-notch and did not leave any room for complaints whatsoever. We were introduced to the product in an extended video session with discussing our personal setting and evaluation of how to best use Okendo in our specific given scenario. After that, the customer service team merged all of our old reviews into Okendo - more or less instantly. After configuring the basic options, we had tons of questions and modification requests, which were handled immediately and professionally, with extreme patience and friendliness. Not only does the Okendo widget look great on our website - the back end interface does not leave any open questions either: it's intuitive, easy to use, almost self-explanatory by still maintaining all necessary options and details to configure all reviews in regards to your personal needs. All in all we highly recommend giving Okendo a try if you want to scale your review section to levels you might not even have thought about before; you will certainly not be disappointed! For our site, Okendo was an absolute game changer!

June 28, 2019

Okendo is the best review generator service on the market. The customer support is great, Okendo will assure you are set up correctly and guide you through anything you are stuck on or have questions on- which won't be a lot as the platform is super easy to use. The reviews themselves are really thorough and helpful for customers. Okendo integrates very well on the landing page and in each product page. Your reviews are also synced to google shopping which is a big deal in today's e-commerce driven world. We came from yotpo and even though yotpo was good, Okendo is definitely next level at a cheaper price.

June 2, 2019

Amazing review app. We used to be using Yotpo on a dormant plan, scoped our options and switched over to Okendo. They're amazing value and the app has extensive functionality. We've had several correspondences with Matt and the team about issues which have arisen and invariably received super quick, detailed responses helping us resolve them. Fantastic app and service.

April 4, 2019

After conducting due diligence on all the major review sites, we finally stumbled upon Okendo and could not be happier. You're never going to get this combination of service, quality, and price anywhere else! Matt and the rest of the Okendo team was super responsive and helpful in getting us set up with a custom review page. Would recommend to anyone.

Feb. 12, 2019

We took a look at several review apps before our development studio recommended Okendo to us. The other options were either way too expensive or not fleshed out enough. Okendo is Goldilocks "just right" and checks all the boxes we need. On top of that, the Okendo team provides lights-out customer service. They're courteous, fast and responsive. They went the extra mile even when we were a bit of a pain in the ass about redoing certain things. Highly recommend.

Jan. 7, 2019

Outstanding app! I tried a few review apps for my store and finally was able to confidently settle down once I installed Okendo. What sold me on this app at the end was the service! The Okendo team worked with me diligently to get the review carousel, reviews page, and reviews on the product page looking exactly as I'd like. They even helped me set up my review request emails. Okendo is not only my favourite review app, it is my favourite app, period!

June 30, 2022

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

Dec. 21, 2018

We've installed and uninstalled many apps over the years but this one has by far blown us away with the ease of install, excellent support and the attention they pay to the look of their product! I don't know how to say this nicely, so I'll just say it - Most apps install ugly. Our designer has to spend a lot of time making them look like they belong on our site. This app - we changed the size of the stars with the click of the button, reworded our email and we were done! Our designer didn't have to do anything. We are still amazed at this. Matt and his team is very attentive, easy to work with and I can't recommend them enough!

Sept. 11, 2020

If you are after a powerful and easy to use review app, I cannot recommend Okendo enough! Matt, Veomany and the team are super helpful with integration and on boarding support and the app has a good balance between allowing you to make the changes you need to without being a huge customisable mess. From a customer point of view it is very neat and easy to use and we are seeing a huge uptake in reviews.

Nov. 8, 2018

Okendo has excellent customer support and the UI for both customers and admin are very clean. It also loads faster than any other review app I tried. There is no delay for the widgets to appear... something I find quite annoying with other apps. 10/10.

Oct. 4, 2018

Great customer service. App works well, my customers leave great reviews and I love seeing their photos. Okendo has helped improved our online conversion rate!

Oct. 2, 2018

We used to use YotPo for our reviews. In my opinion, Okendo offers better value for money and more built-in features for the price compared to YotPo or any of their nearest competitors. Matt and his team are extremely responsive to all of our requests. The thing I love the most about this team is their work ethic. They are hungry for a bigger chunk of this market space and are extremely eager to bring the best service to you to earn your business. That is something I think most of us in here can probably identify with, one small business owner to another.

Sept. 25, 2018

Absolutely nothing but great things to say about these guys! The Review app itself excellent and easy to configure once installed. I was using another review service and Matt handled all of the migration and initial setup. They had everything up, running, and customized for me in a few days. Not to mention, they literally have the best customer service and support team I've ever come across. 100% without a doubt worth giving these guys a try!!

Aug. 10, 2018

This app and these guys deserve 100 Stars. The setup was smooth, easy and super fast. Matt was incredibly helpful and provided valuable advise. I was a long time user of Yotpo and they did all the migration for me. I find the price of the Power Plan very reasonable considering how much value this app adds. I couldn't ask for more! I wholeheartedly recommend this app to anyone serious about e-commerce. If you're deciding between Okendo and Yotpo, let me tell you Okendo is simply better... value, service, ease of use, features and, most importantly, the people behind the app are just amazing.

March 20, 2023

Okendo is an exceptional app that provides a seamless and user-friendly experience for managing customer reviews and feedback. The platform is intuitive and customizable, allowing businesses to gather and analyze customer insights with ease. Also, I must say that Laura Gomez, a member of the Okendo team, provided us with exceptional customer service. She went above and beyond to ensure that our experience with the platform was a positive one. Overall, Laura's commitment to superior customer service and Okendo's exceptional platform make them a winning combination for any business looking to enhance their customer experience.

July 3, 2018

Phenomenal review application, the customer service is A1 as well! I recommend everyone to utilize their services

July 3, 2018

Love this review app, have transferred over from Yotpo and find it much more cost effective and offering the same and better features

June 28, 2018

I have been using Okendo ever since they came out and could not be happier with their service! Highly recommended, great customer service, great software, easy to use.

June 28, 2018

Very easy to use, affordable, friendly UI. 10/10 would recommend this review software to all ecommerce stores!