Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,244
chart
#1,761
All reviews
Review RSS Feed
Aug. 7, 2025
Okendo is easy to use, and their support is great. Amanda has been very helpful in making tweaks to the app over the course of years to improve the functionality on my store. I'd highly recommend Okendo to anyone!
Aug. 6, 2025
We are using Okendo for reviews, loyalty, and referrals. The platform itself is intuitive, customizable, and built to grow with us. Plus, it's eliminated the need for three separate apps and given us a unified view of our customer engagement. The onboarding and support team (particularly Meriem and Amanda) has been outstanding — responsive, strategic, and invested in our success. Couldn't ask for a better partner.
Aug. 6, 2025
We've been using Okendo for a few years now. Reviews display great on desktop and mobile and we like the customizations we can make to the design. Laura has been incredibly helpful and attentive to our account. She is always willing to answer our questions and goes the extra mile to ensure she is giving us the best advice and guidance. Very happy with the support and services!
Aug. 5, 2025
Shiela from Okendo has given us unwavering support since the start. She is always happy to jump on a call and give us tailored advice. We have improved our website reviews, referrals and loyalty programme thanks to Okendo and we would highly recommend their platform.
Aug. 5, 2025
Okendo is simple to use, full of features, and makes review gathering much easier than other apps. We appreciate their attentive customer support, and have had a great experience with the app so far.
Aug. 4, 2025
I’ve had such a great experience working with Okendo, specifically Laura! Their customer service is second to none. As a new business owner, I’ve been navigating a lot for the first time, and Laura went above and beyond to support me. Instead of simply sending over instructions, she personally took the time to step in and resolve an issue I was having with my account. It saved me a ton of time and stress, and I really appreciated how kind, efficient, and proactive she was throughout the process. It’s rare to get that level of hands-on support these days — thank you, Laura! Thank you Okendo!
Aug. 4, 2025
Okendo promised a whiteglove onboarding, and they did NOT disappoint. Made things so easy for us to transfer from another app, and our first couple of months have been very smooth.
Aug. 4, 2025
App is great, support is even better! Anytime I have a question or need help, I reach out and they answer straight away. The app itself is amazing, easy to navigate and very intuitive!
Aug. 3, 2025
We’ve been using Okendo for over 4 years and highly recommend it. The user experience on our site is seamless, and it’s incredibly easy for our team to manage on the backend. The integrations with Klaviyo and Shopify are smooth and reliable. We receive a high volume of photo reviews, which has been powerful for conversion. Okendo also continues to improve their platform with regular updates and new features that keep getting better.
Aug. 1, 2025
I really love the app—especially the attributes you can add to the review tabs, which give customers helpful buying information. The quiz AI is also impressive, though I'm still testing it. Customer support has been amazing. Kenn went above and beyond to help me - which I rarely see in customer support nowadays, and Juan responded quickly and made me feel very welcome. Even minor questions were answered with care and enthusiasm. Big thanks to both! One suggestion: while it’s great that there's a generous free version for small businesses, I wish some basic features—like removing branding or adding a simple survey or quiz—were available at a lower-tier price. I'd be willing to pay more than I do now, but the pricing jump is too steep. You might be missing out on customers like me who would upgrade with smaller, more accessible steps.
July 29, 2025
Been using Okendo for a while now. Great on-site integrations, displays great on desktop and mobile, love their third party integrations, too. Makes it easy to publish your reviews on other platforms. Plus, their account reps are great, Laura, specifically was super helpful with checking in and optimizing our account to make sure we're getting the most value out of our plan.
July 29, 2025
I already have a similar app, but one of my suppliers sent me a review request and I thought it was better than the experience for my current review app so I thought I would trial it. I needed assistance with one issue and Josh provided super prompt and friendly assistance (he did it for me), so initial thoughts are I will give it a good few months before uninstalling my previous app (disabled) but first impressions are great, and the review features on the site look great and already have received some review responses :-)
July 27, 2025
I recently had the pleasure of meeting with Sheila from Okendo to discuss their Google Shopping Reviews integration and the suite of features they offer to boost sales. Sheila was incredibly knowledgeable, professional, and attentive throughout our conversation. She took the time to thoroughly explain how Okendo’s tools, including their seamless integration with Google Shopping, can enhance customer trust and drive conversions. Her insights into the platform’s capabilities, such as user-generated content and advanced analytics, were clear and tailored to our specific needs, making it easy to see the value Okendo brings to e-commerce businesses.
July 25, 2025
I have been very impressed with the customer and technical support during the migration to this platform. The team is fast and easy to communicate with, and the migration process went smoothly.
July 24, 2025
We had a shipping snafu and had to un-fulfill / cancel / re-fulfill a bunch of orders, and that made them ineligible for the sequence, because I forgot to hit "start" exactly on time. Oops. Jay at Okendo helped me understand what happened, and then did a quick and easy courtesy manual send to the few customers who missed the review request emails. Had a good interaction with the onboarding specialist too.
July 23, 2025
Sheila was very helpful in reaching our requirements which were specific based on indivdual concerns. She was fast in response times and straight to the point so thank you for your help! Much appreciated