Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,039
chart
#990
All reviews
Rating Breakdown
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June 11, 2024
Okendo's been a great tool for our company in displaying our customer reviews. Their customer service is also topnotch with Juan being really helpful with our concerns.
June 10, 2024
Great company! Okendo is always quick to respond for any questions and attentive in their assistance. The platform is easy to use and their team members are friendly and knowledgeable. Highly recommend!
June 10, 2024
We love Okendo. Easy to setup, great support, and is impactful for our business.
June 7, 2024
We've been using Okendo for Reviews for about a year and just added their Survey package. It's been insightful and helpful in a really short amount of time. The UI is intuitive and all the basic functions you want are there.
June 7, 2024
We recently switched from Yotpo to Okendo, and we couldn't be happier with our decision! The transfer process was seamless thanks to Okendo's exceptional support team. They guided us every step of the way, creating a detailed checklist to ensure everything went smoothly. Since the move, we've been able to personalize and polish our email requests through the Klaviyo integration, which was not possible with Yotpo. Additionally, we can now send review requests via SMS through Attentive, another feature we previously lacked. These new capabilities have significantly increased our review count. The Okendo platform is much easier to navigate and manage. Our account manager has been incredibly helpful, providing valuable recommendations and support to help us achieve our goals. Overall, we highly recommend Okendo for its superior functionality and outstanding customer service.
June 6, 2024
Installation was a breeze and the app is intuitive and easy to use, but what makes Okendo a spectacular app is the customer service. I spent about an hour trying to solve a problem using their comprehensive documentation but I was stuck. I reached out to the app and was delighted to find that I was not shunted to AI or email, and instead got real help from an actual human named Juan. And he didn't just shoot me a link to the documentation! He actually fixed my problem. Like, dug into my Shopify store and fixed it. He answered my annoying noob questions. He made a few small changes I requested. Actual customer service, in 2024. This is IT, kids.
June 6, 2024
We love Okendo. Setup is quick and our day-to-day user experience is great. We'd recommend Okendo to anyone looking to set up ratings and reviews quickly.
June 6, 2024
Okendo has been great for us with many features for us to test and use. Customer service is also always great and quick
June 6, 2024
Okendo is a brilliant app but what's impressed me most is their customer service. I've had two queries that have been expertly handled and in good time too. Very impressed and would definitely recommend
June 5, 2024
Highly appreciate the proactiveness of their Support Team. Helped me set things up from start to finish. Kudos to Juan, he was a big help for me. Highly recommended!
June 4, 2024
Truly amazing customer service. They go above and beyond and are very responsive, calm and thorough. The reviews on our store really help get sales across the line.
June 4, 2024
Une des plus complètes et meilleures app d'avis sur le store shopify. Très adapté aux marques de vêtements et plus encore. Egalement, au moindre problème la team répond en 5 minutes et vous aide à organiser. Dans mon cas, merci à Daniel qui m'a beaucoup aidé suite à une erreur dans le code.
June 4, 2024
Amazing customer service and amazing onboarding team. I cant say enough good things about this company.
May 30, 2024
Looks and feels good. Plus their support very good - Josh basically held my hand helping me set everything up.