Omnisend Email Marketing & SMS

Thank you for the 5-star rating. We’re happy to support your growth with reliable and easy-to-use marketing tools.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and helping your business grow.

Merci pour votre retour. We’re glad Omnisend is delivering a strong experience and supporting your marketing efforts as your business grows.

Thank you for taking the time to share your experience. We’re sorry to hear how frustrating the setup process felt and appreciate the opportunity to clarify the points you raised. Regarding domain validation, we can see that your domain was successfully validated. When multiple tools attempt to use the same DNS records, conflicts can occur, but once the records are aligned, validation completes as expected. Regarding pricing, Omnisend plans are based on the total number of contacts in the account, not just the number of emails sent. This is outlined on our pricing page and helps support deliverability, automation features, and overall platform usage, though we understand it may feel different compared to other tools. About the delivery rate, our logs show that the majority of failed deliveries were hard bounces caused by recipient mailboxes that were unavailable, non existing, or full. This points to list quality rather than a sending issue on our side. Omnisend attempts delivery to the addresses provided, and we surface bounce data transparently so customers can address underlying list problems. In automated workflows, this is often linked to invalid signups or bot activity, which is why our team recommended adding additional protections like CAPTCHA or more advanced bot prevention. Our team provided concrete steps designed to improve deliverability, and the recommendation to review Shopify was simply part of eliminating any external factors that may affect data being sent to email tools. While this process can be frustrating, it’s intended to quickly narrow down the true source of the issue. We’re always happy to continue the investigation or review your setup again, and our support team remains available to support your business and help you achieve better results.

Thank you for taking the time to share your experience. We’re sorry to hear that it felt so frustrating, and we understand how disappointing it can be when expectations are not met. We want to clarify that our Terms of Service state that paid charges are non-refundable once processed. This policy is in place to keep billing consistent and transparent for all customers. That said, we recognize that every situation is unique, and concerns are reviewed on a case-by-case basis rather than dismissed outright. In this case, a senior support specialist has already reached out to you directly regarding your account to make sure your concerns are properly reviewed and explained. We are unable to discuss account-specific outcomes publicly, but please know your feedback has been seen and taken seriously. Should you decide to keep working with us, we remain ready to support your business every step of the way.

Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us. We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification. We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform. That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.

Thank you for the feedback. We’re glad Omni Bot helps you find solutions quickly, making it easier to stay productive and support consistent growth.

Thank you for the kind words! We’re happy Omnisend is delivering a great experience and helping your business grow.

Thank you for sharing your experience. We’re glad Omnisend strikes the right balance between power and ease of use, making it possible to grow into more advanced features without unnecessary friction. Helping teams work efficiently while scaling their marketing is exactly what we aim for.

Thank you for the perfect rating. We’re happy Omnisend is helping streamline your email and SMS marketing.

Thank you for sharing your experience. We’re glad Omnisend’s intuitive design, ecommerce-focused features, and Shopify integration are making it easy to set up flows, automations, and campaigns without unnecessary complexity. It’s great to hear onboarding has been smooth and support responsive as you begin scaling your email and SMS marketing.

Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.

Thank you for taking the time to share such a detailed perspective. We’re glad Omnisend has been a positive change and that the platform’s usability, reliability, and support have made day-to-day marketing more enjoyable and efficient. Helping teams focus on meaningful work, without unnecessary complexity, while delivering strong results is exactly what we aim to do for growing businesses using Omnisend.

Thanks for the 5 stars! We look forward to continuing to support your growth.

Thank you for sharing your experience. Providing reliable, responsive support is an important part of helping our customers stay focused on their growth.

We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.

Thank you for the kind words. We’re glad Omnisend is delivering a strong email marketing experience and supporting your work effectively.

Thank you for the recommendation. We’re glad Omnisend is making your email marketing easier and that our support team has been there to help every step of the way, no matter your plan.