Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,931
chart
#66
All reviews
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March 5, 2026
Super easy to use platform, great UI and amazing support team that is available on chat and so knowledgeable, especially Baarath! Thank you! :)
March 3, 2026
Thanks so much for the rating! We're glad to be part of your marketing stack and look forward to supporting your results ahead.
March 2, 2026
peccato che non è in lingua italiano
Grazie mille per il tuo feedback. We understand how important it is to have the platform available in your preferred language, and we truly appreciate you bringing this to our attention. While Omnisend's interface is currently available in English, we're always looking for ways to improve the experience for our users around the world. Your feedback helps us prioritize future updates, and we'll make sure it reaches the right team. In the meantime, if you ever need assistance or have questions while using the platform, our support team is here to help via in-app chat or at [email protected]. We truly value your input and thank you for being part of the Omnisend community.
Feb. 27, 2026
Stellar
Thanks so much! We're glad Omnisend is helping you drive results. Here's to continued success with your campaigns.
Feb. 25, 2026
Their fast and knowledgeable customer service has made integrating their marketing a lot easier than other options. It's also great to have a free option to start with while growing a business that can later sustain the paid tiers it will need.
We're really glad our team could make the integration smoother for you! It's exactly why we built a free tier that grows with you, so you can focus on building your business now and scale when you're ready. Thanks for trusting us with your marketing.
Feb. 21, 2026
Honestly in have only started using omnisend for the past month or two now and being new to email marketing I had no clue what to do, but this has made it straight forward to grasp. If your also struggling thankfully there are videos on YouTube with the omnisend channel that usually have step by step videos on different work flow email automation and other tips and tricks and also covering new updates or features the app may have updated/added. Also to be able to see the analytics in a sense of how many people opened your email weather this was a campaign and orders resulted from that email and to have it easily connected to shopify is amazing and one of the best parts about it. It makes being a small business owner so much easier especially if you are just starting out. As I said I've not used it very long at all but for now i am defiantly going to continue to keep using them and i might update this review later on in the future if i feel like I have something else i need to add.
Welcome to Omnisend! It's great to hear the platform and resources made email marketing feel manageable right from the start. The Shopify connection keeps things simple so you can focus on results instead of setup. Looking forward to supporting you as you continue to scale!
Feb. 21, 2026
Really great app for emailing!
Thank you! Great to hear it's hitting the mark for you.
Feb. 21, 2026
The best platform EVER! I have been using Omnisend for a number fo years now and I have always been so impressed with the platform. When I have experienced a little issue (which has been probably once in this time I have been using the platform) they have been incredibly helpful in getting it resolved for me. Thank you Omnisend, I can't tell you how much time you save me in building emails (because its so easy) and how much you have helped grow my business. Thank you!
This really means a lot, thank you! Knowing we've been a reliable part of your business for years and helped you save time while growing is exactly what we're here for. Thanks for trusting us year after year.
Feb. 20, 2026
I recently switched to Omnisend from a different platform and I've already noticed a huge improvement! The automations are so complete, the support has been really good and they have a very comprehensive library of resources and tutorials so you don't get lost. No complaints :)
So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.
Feb. 20, 2026
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support. Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers. The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
Feb. 17, 2026
We had a complex technical setup involving multiple domains (.de and .com) and custom Shopify Flows. Johnny from the support team was incredibly patient and professional. He helped us debug the logic and verify our DNS settings until everything worked perfectly. The 24/7 support is a game-changer for international stores. Highly recommended!
Thanks so much for the kind words about Johnny! Complex technical challenges like yours are exactly where our support shines, and we're glad he stuck with you until it all clicked. That 24/7 access really does make a difference when you're managing international operations.
Feb. 12, 2026
I will update this after I figure everything out. But I have to say Omnisend's support team are truly incredible and that alone so far is a game change for a first time entrepreneur fake-it-till-ya-make it one-woman team. The Flow looks less intimidating that the horrenfous Shopify flow already!
This is awesome to hear, especially as a one-woman team getting things off the ground. When you're doing it all yourself, having support that actually helps makes all the difference. We designed everything to be approachable so you can focus on growing your business. Excited to see where you take things as you keep growing!
Feb. 12, 2026
I just want to say that Beran was AMAZING!!!! Ironically, but fortunately I was able to speak with Beran again tonight for a different issue. And just like in the past....well, lets just say he superseded what he did the other day. Let me tell you that he was GREAT the last time, but tonight he was Super-Fabulous!!!! He was very attentive. Answered all of my questions and made sure that before we got off of the phone that my issue had been resolved. He even sent me a short video to walk me step by step for additional assistance. Thank You Again Beran....You ROCK!!!!
We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!
Feb. 11, 2026
Omnisend is very user friendly.
We appreciate that! A user-friendly experience means you spend less time figuring things out and more time driving performance. Glad it's working well for you!
Feb. 10, 2026
Very intuitive platform. They leave up to their value prop which is quick setup and ease of use with all the neccessary functionalities needed for e-commerce. Thanks!
Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!
Feb. 10, 2026
GREAT EMAIL MARKETING APP
Thanks so much! Really appreciate you taking the time to share. Excited to support your email marketing success as you grow!
Feb. 9, 2026
Great app, I really like it! Thiago was there to answer my question quickly and I really appreciate it. I also like their webinars, they are very useful and fun. The only thing that I would like to be added is sending SMS campaigns based on my subscriber's time zone instead of mine, and I hope this will be added in the near future.
We really appreciate this! Thiago and the team will be happy to know their support made a difference, and we're glad the webinars are hitting the mark for you. On the timezone SMS feature, we hear you, and our product team keeps track of requests like this as we plan what's next. Thanks for taking the time to share that with us, and we're excited to keep supporting your success!
Feb. 9, 2026
Great tool!
Really appreciate that! It's always rewarding to hear Omnisend is hitting the mark. Wishing you all the best as you scale your business 🚀
Feb. 6, 2026
Thanks for the 5 stars! We're here whenever you need us, and we're excited to support your success.