Omnisend Email Marketing & SMS

This is awesome to hear, especially as a one-woman team getting things off the ground. When you're doing it all yourself, having support that actually helps makes all the difference. We designed everything to be approachable so you can focus on growing your business. Excited to see where you take things as you keep growing!

We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!

We appreciate that! A user-friendly experience means you spend less time figuring things out and more time driving performance. Glad it's working well for you!

Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!

Thanks so much! Really appreciate you taking the time to share. Excited to support your email marketing success as you grow!

We really appreciate this! Thiago and the team will be happy to know their support made a difference, and we're glad the webinars are hitting the mark for you. On the timezone SMS feature, we hear you, and our product team keeps track of requests like this as we plan what's next. Thanks for taking the time to share that with us, and we're excited to keep supporting your success!

Really appreciate that! It's always rewarding to hear Omnisend is hitting the mark. Wishing you all the best as you scale your business 🚀

Thanks for the 5 stars! We're here whenever you need us, and we're excited to support your success.

Minutes, not hours, that's what we aim for. 🙌 Thanks for the kind words about our support team. Excited to see what you build with your email marketing now that you're all set up!

We absolutely love hearing this, and Mathias will too! He's incredible at what he does, and knowing he helped you go from uncertain to confident and excited means everything to us. You're all set now, and we're confident you'll see strong results. Thanks for trusting us to support your journey, here's to a successful launch!

Thank you for taking the time to share your experience and for flagging your concerns. We understand how frustrating it can feel when pricing doesn’t match your expectations, especially if it seems unclear at the start. We want to clarify that Omnisend does not charge a flat mandatory $500 monthly fee just to keep an account active. Our pricing is based on the selected plan tier and usage, including contact count and optional add-ons such as SMS. From what we can see, you were using a plan subscription alongside additional SMS credits purchased separately. While this setup is available, it is not always the most cost-effective option, and we understand how this could lead to higher-than-expected charges if not optimized. After reviewing your account, we found that your charges have remained consistent throughout your billing cycle, with no unexpected increases. That said, we genuinely want to help clarify any confusion and make sure your plan works for your business. Our support team has reached out to you directly to review your billing in detail and explore options to optimize your pricing setup based on your actual usage.

Thank you for the kind words. We’re glad Omnisend makes creating email campaigns easy and that our support team could go the extra mile to help you navigate the platform. Making things simple and dependable so you can focus on growing your business is exactly what we aim for.

Thank you for the 5-star rating. We’re happy to support your growth with reliable, easy-to-use marketing tools.

Thank you for sharing your experience. We’re glad Emma could help audit your campaign and resolve the DNS challenges, making sure everything was set up properly so you can move forward with confidence.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and continued growth.

Thank you for the feedback. We’re happy our support team could provide knowledgeable, hands-on assistance right away.

Thank you for sharing your experience. Quick issue resolution helps remove friction and keeps your marketing moving forward with confidence.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and continued growth.

Thank you for sharing this feedback. We understand how discouraging it is to put significant time into setting up automations and forms and then run into issues with them not appearing on your site. We’re sorry to hear that the support experience didn’t meet your expectations. When forms or popups don’t display, it’s typically related to how the required storefront script is loading on the live site, or how and where the embed is placed within the theme. Depending on a theme’s structure or customizations, code that looks correctly added in the editor may not render on the published storefront in the same way. This is a common Shopify behavior and doesn’t indicate misuse or error, but it does impact whether forms can load and display. Because of Shopify’s permissions, our support can’t directly access or modify a merchant’s theme files. When the necessary snippet or embed placement can’t be detected from the live storefront, the only path forward is to guide placement at the theme level so it loads site-wide, then continue validating from there. We understand how this can feel like slow progress when you’re actively trying to move quickly and launch. We want to reassure you that our goal is to help move things forward, not deflect responsibility. A senior specialist is currently involved and continuing the troubleshooting with you to reach a clear resolution. If you’re open to continuing, we’re here to support you every step of the way.