Omnisend Email Marketing & SMS

Thank you for taking the time to share your experience. We understand how disappointing it can be when the pricing you expected doesn’t align with what you see when reviewing available plan options. To clarify, the $16 plan shown on the Shopify App Store is a starting price and applies to stores with up to 500 contacts, including 6,000 email sends to that audience. As the size of an account’s contact list increases, pricing adjusts automatically to the corresponding tier to support that audience size. (https://www.omnisend.com/pricing) Omnisend pricing is based on the number of contacts rather than only the number of emails sent. Even if email volume is low, supporting a large audience still involves deliverability, compliance, and infrastructure costs, which is why we do not currently offer a purely pay-per-email model, though this feedback has been shared internally. We recognize that this pricing structure can feel misleading when the audience-size limits are not immediately clear, and we appreciate you calling this out. Our team is actively reviewing how this information is presented to make expectations clearer upfront. If you decide to review your options or need support at any point, our team is here for you.

Thank you for the feedback. We design Omnisend so anyone can work with confidence and feel like a pro, regardless of experience. We appreciate your trust and are glad to support your continued growth.

Thank you for the 5-star rating. We’re happy to support your growth with simple, reliable marketing tools.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and growth.

Thank you for sharing your experience. We’re glad Mathias could help resolve the installation issues and get everything set up smoothly so your team can move forward with confidence.

Thank you for the kind words. We’re glad Omnisend is delivering a strong experience and supporting your marketing as you grow.

Thank you for the feedback. We’re pleased our team could assist promptly and provide a positive experience. We’re here to support you as your business grows and your needs evolve.

Thank you for the 5-star rating. We’re happy to support your growth with reliable and easy-to-use marketing tools.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and helping your business grow.

Merci pour votre retour. We’re glad Omnisend is delivering a strong experience and supporting your marketing efforts as your business grows.

Thank you for taking the time to share your feedback and for raising this concern with our team. We completely understand how frustrating slow-loading emails can be, especially when performance and customer experience are critical for your business. Our technical team carried out a detailed investigation and confirmed that the behavior is primarily related to how certain email clients, particularly Gmail, cache and process product images. In some cases, Gmail’s proxy servers cache the original full-size image instead of the optimized version provided by Shopify, which can result in unnecessarily large image downloads inside abandoned cart emails. You were absolutely correct in pointing out that this experience can be improved. Based on your report, our team has already submitted a feature request to implement a better handling method for abandoned cart product images, where smaller pre-resized versions would be explicitly requested and served for email use. This would help reduce loading times significantly, especially for Gmail recipients. We truly appreciate you bringing this to our attention and sharing detailed feedback throughout the investigation. Input like this helps us improve the platform, and our team will continue working toward a better solution here.

Thank you for taking the time to share your experience. We’re sorry to hear that it felt so frustrating, and we understand how disappointing it can be when expectations are not met. We want to clarify that our Terms of Service state that paid charges are non-refundable once processed. This policy is in place to keep billing consistent and transparent for all customers. That said, we recognize that every situation is unique, and concerns are reviewed on a case-by-case basis rather than dismissed outright. In this case, a senior support specialist has already reached out to you directly regarding your account to make sure your concerns are properly reviewed and explained. We are unable to discuss account-specific outcomes publicly, but please know your feedback has been seen and taken seriously. Should you decide to keep working with us, we remain ready to support your business every step of the way.

Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us. We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification. We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform. That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.

Thank you for the feedback. We’re glad Omni Bot helps you find solutions quickly, making it easier to stay productive and support consistent growth.

Thank you for the kind words! We’re happy Omnisend is delivering a great experience and helping your business grow.

Thank you for sharing your experience. We’re glad Omnisend strikes the right balance between power and ease of use, making it possible to grow into more advanced features without unnecessary friction. Helping teams work efficiently while scaling their marketing is exactly what we aim for.

Thank you for sharing your experience. We’re glad Omnisend’s intuitive design, ecommerce-focused features, and Shopify integration are making it easy to set up flows, automations, and campaigns without unnecessary complexity. It’s great to hear onboarding has been smooth and support responsive as you begin scaling your email and SMS marketing.

Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.

We really appreciate you taking the time to update your review. Your defense of our pricing and support really means something to us, and we're glad you see the value in what we've built. With your automation setup driving results and your experience making the platform work hard for your store, we're proud to be your backbone. Here's to continued success together.

Thanks for the 5 stars! We look forward to continuing to support your growth.