Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,981
chart
#44
All reviews
Rating Breakdown
April 26, 2024
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
Hello there, Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
April 25, 2024
Baarath is a very good man,he is very patience.Thank you for solving my problem.
Hello there, Thank you for your kind words! We're glad to hear that Baarath provided you with excellent assistance and displayed patience in resolving your issue. Customer satisfaction is our priority, and we're pleased we could help solve your problem. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you!
April 25, 2024
Sanya and the others were very helpful and fast!
Hello there, Thank you for your feedback! We're pleased to hear that Sanya and our team were able to provide helpful and fast assistance to you. Ensuring prompt and effective support is important to us, and we're glad we could meet your expectations. If you have any additional questions or require further assistance, feel free to reach out. We're here to help!
April 25, 2024
Beran was super helpful and professional. He helped me with an issue I had with our subscribers.
Hello there, Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
April 25, 2024
Very Very Expensive........
Hello there, Thank you for sharing your feedback with us. We understand your concern regarding pricing and apologize for any inconvenience caused. At Omnisend, we strive to provide value for our users while ensuring a fair pricing structure. We continuously evaluate our pricing to offer competitive rates in the market. To help optimize your billing and maximize the value of your investment with Omnisend, a senior representative has reached out to you. They will share best practices regarding audience management to ensure you get the most out of our platform. We appreciate your feedback and the opportunity to improve. Please don't hesitate to get back to them via email.
April 25, 2024
Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.
Hello there, Thank you for sharing your experience! We're glad to hear that you received great support and that our agent was able to quickly identify and resolve your concern. Providing efficient solutions is our priority, and we're pleased that Karine could assist you effectively. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
April 24, 2024
Dilara is awesome!! She's a huge help.
Hello there, Thank you for your feedback! We're delighted to hear that Dilara provided you with awesome assistance. We strive to offer exemplary service, and we're thrilled that Dilara's support was helpful to you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
April 24, 2024
I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered. Thank you for helping me then sharing your knowledge, see you soon.
Hello there, Thank you for your kind words! We're thrilled to hear that you had a great experience with our online agent. We're glad to know that Karine's patience and spontaneity were helpful in resolving the issues you encountered. Your satisfaction is our priority, and we look forward to assisting you again in the future. If you have any more questions or need assistance, don't hesitate to reach out. We're here for you!
April 24, 2024
Beran gave very insightful information on how to translate my workflow into another language. My business just started with Omnisend and we are happy with the app
Hello there, Thank you for sharing your positive feedback! We're delighted to hear that Beran provided insightful guidance for translating your workflow into another language. It's great to know that your experience with Omnisend has been satisfactory as you embark on your business journey. If you have any further questions or need assistance, feel free to reach out. We're here to help!
April 23, 2024
Baarath was knowledgeable and patient at went to great lengths to make sure I left the conversation armed with the answers I was seeking. Thank you for your assistance!
Hello there, Thank you for your kind words! We're glad to hear that Baarath provided you with knowledgeable and patient assistance. Ensuring our customers leave with the answers they need is our top priority. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
April 23, 2024
It's clear and easy to use. Helps a lot on the efficient marketing. And thanks Baarath for helping me on the domain setting and other issues. I will recommend to other store owner.
Hello there, Thank you for your positive feedback! We're glad to hear that Omnisend has been helpful for your marketing needs. Our goal is to provide a user-friendly experience, and we're pleased that you found it clear and easy to use. Our support team, is always here to assist you with any questions or issues you may have. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance, feel free to reach out.
April 23, 2024
Dilara was extremely helpful. Great email marketing app. and very helpful support team.
Hello there, Thank you for your kind words! We're thrilled to hear that Dilara provided you with excellent assistance and that you find Omnisend to be a great email marketing app. Our support team strives to deliver top-notch service, and we're glad to hear we hit the mark with you. If you ever need further assistance, don't hesitate to reach out. We're here to help!
April 22, 2024
Just the best app for mail, It increases my sales by 10 to 20%, it's great!
Hello there, Thank you for sharing your fantastic experience! We're delighted to hear that Omnisend has contributed to such significant sales growth for your business. Your success is our priority, and we're committed to providing top-notch email marketing solutions. We appreciate your support and look forward to helping you achieve even greater success in the future.
April 22, 2024
I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.
Hello there, Thank you for your wonderful review! We're thrilled to hear about your positive experience with Omnisend and our dedicated customer support. We're committed to providing a user-friendly interface, and we're delighted that you find it easy to use. Your kind words motivate us to continue improving and striving to be the best in our field. We appreciate your support and look forward to serving you even better in the future.
April 20, 2024
I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts. Even though I only had around 400 website visits. I started deleting contacts, and found that more was added when I refreshed the page. It was a mixture of different kinds of email addresses, like @gmails and @aols and .txts. And when I tried to bulk delete them, Omnisend said that they would charge $2 for deleting them. This is extremely shady. Basically a dishonest tactic to get people to choose the paid plans by using robot emails. If Omnisend can't produce sales without resorting to unethical tactics, then it shouldn't be a company.
Hello there, We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and want to address them promptly. The issues you've encountered with your email contacts are not reflective of our standards or practices. We strive to provide transparent and ethical services to all our users. Regarding the unexpected increase in contacts and the difficulty in bulk deletion, we apologize for any inconvenience caused. Our senior support representative has reached out to initiate an investigation into this matter to ensure it's resolved promptly and to prevent such occurrences in the future. Please respond to them via email. We appreciate your feedback and the opportunity to improve. If you have any further questions or concerns, please don't hesitate to let us know directly. We're committed to providing you with the best possible experience and resolving any issues you may have.
April 19, 2024
Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries. I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms. I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups). Also their app settings provided me with the flexibility I needed with my popups and it works great. To conclude, good app for a reasonable rate. Thanks for your support Omnisend team and I wish that in future you will continue with this good work.
Hello there, Thank you for your positive feedback! We're glad our team provided excellent support. It's great to hear you're enjoying our app's features, especially the mobile-responsive popups. Your support means a lot to us, and we're committed to maintaining the quality of our service. If you have any questions or need further assistance, feel free to reach out. We're here to help!
April 18, 2024
If you want to donate $60 to them and not get anything in return, and I'm not the first one - (thinking about a class action lawsuit), install the software... and then talk to Robert who won't help you at all, he'll just send you pages unrelated to your requests.
Hello there, We apologize for the frustration you've experienced. Your feedback is important to us, and we take your concerns seriously. We're dedicated to resolving this issue promptly and ensuring your satisfaction. Our senior support representative has reached out to you; please respond to them in the conversation. Thank you for your patience and understanding as we strive to enhance our support services.
April 17, 2024
Karine was fantastic & helped me sort out what I needed done in no time. absolute stor, thank you Karine
Hello there, Thank you for sharing your experience with us! We're delighted to hear that our team member provided excellent assistance. Your kind words mean a lot to us. If there's anything else we can do to help, just let us know. We're here for you!
April 17, 2024
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
Hello there, Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us! If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!
April 17, 2024
I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
Hello there, Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!