Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,930
chart
#92
All reviews
Review RSS Feed
Aug. 5, 2025
it is perfict
Perfect? We’ll take that! Thanks a bunch for the kind words 😊
Aug. 5, 2025
It was easy to set up and so far all the concerns were addressed by the BOT.
Aug. 5, 2025
Working fine
Glad to hear things are running smoothly! If you ever need a hand or want to explore more features, we’re just a message away.
Aug. 4, 2025
I got tons of help immediately after emailing support. Couldn’t ask for a better partner in starting this business!
Aug. 4, 2025
So far so good, recommended by somebody as a cheaper option to Klayvio and looking like it does everything we need at a quarter of the price
Delighted to hear Omnisend is ticking all the right boxes without breaking the bank. We’re here to help your business grow smartly, affordably, and with less hassle — thanks for starting the journey with us!
Aug. 4, 2025
Eduarda has been great with the help I needed! Patient and professional. Thank you so much! Omisend in general is great. I can create freely or use their templates. Easy to analyse results and set up automations.
Thanks so much for the kind words! We’re thrilled to hear that Eduarda’s support hit the mark — and even more so that Omnisend is giving you the freedom and tools to grow with confidence. From templates to automations, we’re here to make things easy and effective every step of the way.
Aug. 4, 2025
We have been using omnisend for over 4 years now and couldn’t be happier. Their app is constantly improving with updates over time and compared to similar apps they offer everything we need to grow our business at a good price. The text message marketing is also a huge advantage and their customer support team has always been prompt and very very helpful. Thank you team!
Four years and going strong — what an honor to grow alongside your business! We’re so glad Omnisend continues to deliver the tools, support, and value you need. Thanks for sticking with us, and here’s to everything ahead!
Aug. 4, 2025
Highly recommend
Thanks a ton for the thumbs-up — so glad we’re earning your recommendation. 👍🏻
Aug. 1, 2025
A silent 5 stars says a lot — thank you for trusting us with your marketing! 🙌
July 31, 2025
After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and delays you’ve faced. We understand how critical accurate customer data and automations are for your business, and we deeply regret the inconvenience this has caused. Please rest assured that your case has been prioritized and is currently under review by our development team. Additionally, one of our senior specialists has already reached out to you directly to follow up more closely and ensure you receive timely updates as we work toward a resolution. Your feedback is invaluable, and we’re committed to resolving this for you as quickly as possible.
July 30, 2025
Thanks so much for the 5-star review! ⭐ We're glad to know you're enjoying the experience — your support means a lot to us!
July 30, 2025
Great assistance from Baarath! Very responsive and helpful! Thank you
Thanks for the shoutout! 😊 Baarath was happy to assist—feel free to reach out anytime you need a hand!
July 29, 2025
Thanks a ton for the 5 stars! ⭐ We're happy to have you on board—feel free to reach out anytime you need support!
July 29, 2025
July 28, 2025
Thanks so much for the 5 stars! ⭐ We're glad you're enjoying Omnisend. Let us know if you ever need anything!
July 28, 2025
Once you get the hang of it. It's great. Awesome customer's support
Thanks for the feedback! 😊 Once everything clicks, it really does become a powerful tool—and we're always here if you need a hand!
July 25, 2025
If anything happens in life that takes you away from your store and omnisend for more than 6 months, they delete everything. Every campaign along with every email you've acquired. I used omnisend for about 9 years and loved it until life got in the way and they deleted all of my hard work and contacts. I do not recommend using their marketing services.
Thank you for taking the time to share your experience, and first and foremost—we’re truly sorry to hear about the personal challenges you’ve been facing. We completely understand how important your email list and campaigns were to your business, and we regret that the loss of this data added stress during an already difficult time. Omnisend automatically deletes accounts that remain inactive for over 6 months, in line with our data retention policy. We do send multiple reminder emails during this period to help avoid unintended deletions, but we fully recognize that important messages can be missed—especially when life gets overwhelming. We genuinely value the trust you placed in us over the years, and while we unfortunately cannot recover deleted data, your feedback is being shared internally as we continue to evaluate how we support long-time users during periods of inactivity. If you ever decide to return, we’d be more than happy to assist with rebuilding your account and support you every step of the way. Wishing you and your business all the best.
July 25, 2025
A terrific and very intuitive platform that helps me reach my subscribers as and how, and when I need to. I'm really enjoying the ease of use and all the various layouts, design features and click'n'drag options. Very very happy!
Thank you for the awesome review! 😊 We're glad to hear the platform makes connecting with your subscribers so seamless. It’s great that the intuitive design and flexible features are working well for you!