Omnisend Email Marketing & SMS

Really appreciate you sharing this. It is great to hear the app delivers a strong experience and that our support team meets expectations when it matters. We value your trust and are glad to support your continued success.

We truly appreciate that recognition. Hearing that Omnisend stands out as the very best ESP reinforces the value of the experience you are getting. Thank you for the confidence and for choosing us as your long-term partner.

Thanks for letting us know. Quick responses and clear resolutions matter, so it is encouraging to hear the team could support you promptly. We appreciate your feedback and are happy to be a reliable partner moving forward.

Thanks for taking the time to leave this feedback. Ease of use paired with powerful features is exactly what we aim for, especially for first-time use. Knowing the experience felt seamless helps confirm we are supporting real performance and growth. We are here to keep things running smoothly as you scale.

We appreciate the 5 stars! Great to know the platform is delivering value as you continue to grow.

Thank you for sharing this, we’re glad our support team was helpful and patient as you worked through things. We’re here to keep your marketing running smoothly as you grow.

Thank you for the wonderful feedback. We’re glad Emma was able to guide you through everything with clarity and patience, we’ll make sure she hears your kind words. It’s great to know the experience felt smooth and supportive as you continue building your marketing with Omnisend.

Thank you for sharing your experience. We’re happy the platform feels smooth so far and that both our AI and human support are making your setup and problem-solving easier. We’re here to keep supporting your growth every step of the way.

Thank you for the 5-star rating, we’re glad Omnisend is supporting your marketing as you grow.

Thank you for sharing this thoughtful reflection. We’re honored to have supported your growth for more than five years, and it’s wonderful to hear that segmentation, design, and analytics continue to feel intuitive and stress-free for your team. We’ll make sure Karen, Mathias, and the rest of our support team hear your kind words, they’re committed to helping you grow with clarity and confidence, and it’s great to know that experience shines through.

Thank you for taking the time to share your experience. We completely understand how frustrating this situation must have felt, especially if you assumed that uninstalling the app would automatically stop all charges. We’re truly sorry for the inconvenience this caused. To clarify, SMS subscriptions are fully managed on the customer side and do not cancel automatically when the app is uninstalled. This is why the charges continued, the SMS plan remained active inside your Omnisend account until manually cancelled. Regarding your interaction with our support team, we did provide clarification on how SMS billing works and the steps needed to cancel the subscription. That said, we’re sorry if this wasn’t as clear or helpful as it should have been. Our team will contact you shortly to revisit the matter and offer further guidance where needed.

Thank you for taking the time to share your experience. We sincerely apologize for the frustration this situation has caused. We fully understand how important it is to be able to send campaigns without disruption, and we’re truly sorry for the inconvenience and for any misunderstandings that may have occurred during the troubleshooting process. We never intend to place blame, and we genuinely appreciate the time you spent testing across different devices and browsers. Based on our investigation, we were not able to reproduce the issue on our side, nor did we receive similar reports from other customers, which leads us to believe this may have been an isolated case. That said, we recognize how disruptive this was for you, and we’re sorry it impacted your experience. Regarding the concerns you raised about billing, our senior support specialist has reached out to you directly to continue the conversation and make sure everything is reviewed thoroughly. While we cannot discuss account-specific outcomes publicly, please rest assured that every case is evaluated carefully and in accordance with our policies. If you would still like us to continue investigating the root cause of the issue or provide further clarity on what may have happened, our team remains fully available and ready to assist.

Thank you for the 5-star rating — we’re glad Omnisend is supporting your marketing as you grow.

Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been. When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value. In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount. To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention. We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.

Thank you for the feedback — we’re glad Omnisend feels easy to navigate and supports your marketing as you grow.

Cheers for the stars — thrilled to be part of your growth toolkit.

Thank you for the great feedback — we’re glad Omnisend’s email and SMS tools feel easy to use and help support your customer communication as you grow.