Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,870
chart
#53
All reviews
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Oct. 26, 2023
Karine was super efficient and helpful and solved my issue within moments and was very friendly!
Oct. 24, 2023
Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.
Oct. 17, 2023
Beran's assistance was very timely, and the problem I encountered was perfectly resolved.
Sept. 1, 2023
Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!
Aug. 11, 2023
In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!
July 28, 2023
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.
July 18, 2023
I would like to express my gratitude to Sanya, Joy, and the entire dedicated staff who have provided me with valuable assistance and support in the past. The template used for this application has proven to be highly beneficial, although there are certain areas that require further enhancements. Furthermore, the pricing structure appears to be somewhat ambiguous, necessitating specific inquiries regarding all price calculations, particularly in cases where a significant number of subscribers is involved.
June 29, 2023
We are new to Omnisend. So far so good! there are certain things that could be improved/easier. But, we are a new small business and navigating takes practice and time. Customer service is prompt to help. Shout out to Karine as she was a great help.
June 23, 2023
Have only recently started using Omnisend, but would like to say I appreciate the promptness of their customer support. Special mention of gratitude to Baraath for the quick and helpful response when I expressed a challenge I had with formatting and testing an email campaign.
June 19, 2023
Easy to use intuitive platform and great support. Their pre-build automations get you started fast. Special thanks to Luiz for the support.
May 10, 2023
Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!
May 5, 2023
I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.
May 2, 2023
Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.
April 3, 2023
I'm new to this app but so far the experience has been fairly seamless. I'd love to see a bit more accessible UI (you can't see font options without clicking them and the examples in the layout builder are itty bitty and hard to see at some points), but I was very pleasantly surprised by how simple everything was to build otherwise. When I ran into a question I couldn't find an answer to via Google, I contacted the support team and was helped by Matija, who quickly sent me a screen capture with step by step instructions. Super helpful, super courteous, and super convenient.
March 29, 2023
I have received quick and excellent help from the support staff every time that I have had questions. Today Joy helped me in an terrific way and saved a lot of time for me. Thanks!
March 24, 2023
Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.
March 9, 2023
First time using the customer service. Had to wait 4 minutes to chat. Once online, quick and straight to to the point.
Feb. 23, 2023
Excellent professional service solved my problem fast.and very efficently.cery helpful and friendly Thank you
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Feb. 7, 2023
Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!