All reviews

Rating Breakdown

  • 5
    90% (5,396 ratings)
  • 4
    5% (296 ratings)
  • 3
    1% (48 ratings)
  • 2
    1% (43 ratings)
  • 1
    4% (215 ratings)
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5 / 5 Share

Feb. 27, 2024

Beran helped me out massively with my segmentation. Superb service! He recorded a loom video showing me how and quickly resolved my challenge!

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 26, 2024

Maria was awesome!! she was able to resolve my problem in just a matter of mins which made my day smoother. I appreciate you Maria

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

1 / 5 Share

Feb. 24, 2024

The worst app I ever deal with I been trying for the last 10 days to get support or anything all what I got is nothing They charge me 718 to use sms services and they send me email that I can’t use the sms service and they refuse to refund me They charge me every month 988$ witch is Mailchimp charge only 400 $ for 1.2m email Still till now no support no money back and also they charge me for the last 4 month 160 extra for sms that I couldn’t use I WILL SUBMIT THE CONVERSATION BETWWEN US SO YOU CAN BE AWARE THERES NO COUSTOMER SUPPORT HERE

Using app

Over 6 years

Total reviews

5

Average rating

2.8

Developer Reply

Hello there! We appreciate your patience and sincerely apologize for the challenges you've faced. We understand the importance of reliable support and are committed to resolving any issue you might have promptly. We've reviewed your case, and it seems there might be some confusion regarding the SMS service and its compatibility with the content being sent. Regarding the SMS service, it appears that there might be issues beyond our control, such as the content being blocked by operators due to its nature. We recommend reviewing the content to ensure it complies with regulations to avoid such problems in the future. As for the charges, we acknowledge your concerns about the pricing discrepancy. We would like to clarify that the upgrade to the Pro plan incurs a prorated charge, and we have initiated a refund of $718 for the SMS service that couldn't be utilized. Please check your account for the refund, it should have arrived by now. In terms of ongoing support, we are taking steps to improve our customer service and ensure you have a more positive experience in the future. We appreciate your feedback and value your business. If there are any further concerns or if you have additional questions, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we look forward to resolving any remaining issues promptly. Our Support representative has reached out to you with more details on the matter.

5 / 5 Share

Feb. 23, 2024

Beran was super helpful. Very responsive, patient and clear in his instructions. I got the issue fixed easily.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

Great customer service!

Store

UPSCALP

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

Using app

Almost 5 years

Total reviews

17

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Customer Service replies in 4 minutes max.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2024

Dilara was amazing she made navigating a complicated system and absolute breeze

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2024

Omnisend is an easy plateform to use.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

I am extremely impressed with Omnisend, even though I'm a website designer I have no experience with Shopify, so this is my first Shopify store. I was really dreading the back-end stuff like email automations, but setting up Omnisend was sooo easy! It took me literally less than an hour to configure and design every workflow and automation emails, which look amazing! I also had a positive experience with the support team member called Kayque, I used the live chat at like 1 am and was given advice within 5 mins. He also checked up on me the next day to make sure I was good, which is probably the first time that has happened with any service. So overall super impressed with Omnisend, and I'm very comfortable with interface already, looking forward to growing my business with Omnisend.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

very satisfied by Mariia's help who solved all my problems

Store

lairial

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the great review! 😊 Mariia will be thrilled to hear she’s officially the problem-solving champion! 🏆 We’re so glad everything’s sorted out—feel free to reach out if anything else pops up!

2 / 5 Share

March 6, 2024

Seems like the app keeps having new and more complicated issues, as the years pass. We have been using it since 2014, when back then everything used to work fine. Every update that added, just keeps creating issues that support seems unable to resolve. WELL DEAR DEVELOPER, Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the problem. Instead i have to endure talking to 7 different people "BEACUSE THEIR SHIFT IS OVER", AND EACH ONE sends me a 10page guideline to read. I would suggest either get a tech guy who understands to solve the problem or inform us that you are unable to fix the app. Again its a pitty after 10 years of using the app, each year you manage to degrade it with your updates. Update 6 Mar 2024: After 7 weeks you still haven't managed to resolve the problem, leaving us without any email communication with our clients.

Using app

Over 9 years

Total reviews

9

Average rating

4.6

Developer Reply

Hello! Thank you for your ongoing commitment to Omnisend, and we truly appreciate your detailed feedback. We recognize the frustration caused by communicating with multiple team members, especially after you've been working closely with one dedicated representative. Your loyalty and the decade-long partnership with Omnisend are highly valued, and we regret any inconvenience this situation has caused. We assure you that your case is receiving focused attention from our dedicated representative, who is well-acquainted with the context of your issue. In the spirit of collaboration, we kindly request your continued cooperation as we work towards finding a solution. Your insights are invaluable in guiding our efforts to enhance your experience. If there are specific details or information you can share that might expedite the resolution, we would be grateful. We remain committed to improving the app and ensuring your satisfaction. Thank you for your understanding and cooperation as we strive to address your concerns.

5 / 5 Share

Feb. 15, 2024

Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 15, 2024

Omnisend has been a great app and the customer service from Agustin was fantastic in helping me get the requirements done for the February 2024 email marketing update. I've setup Shopify sites for other businesses in the past and always suggest they use Omnisend. I highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Dilara Was extremely helpful and guided me through what i needed to do, step by step!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

3 / 5 Share

Feb. 14, 2024

I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years. Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam. Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text. In addition, they charge for SMS contacts even if you don't have SMS enabled. If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.

Using app

About 4 years

Total reviews

7

Average rating

4.7

Developer Reply

Hello there, and thanks for sharing your thoughts on Omnisend! We appreciate your long-standing usage of our platform and value your insights. We understand your concerns about our billing structure, and we'd like to shed some light on our logic. We charge based on the billable contacts count, which does include non-subscribers and SMS channel subscribers. We disclose this information in detail within our Knowledge Base article, where we aim to explain it in simple language for clarity. Regarding non-subscribed contacts, it's important to note that they may legally receive certain automated emails, such as Abandoned Cart/Checkout, Product Abandonment, Browse Abandonment, Order Follow-up, Customer Reactivation workflows, and more. If you have specific issues with pricing or would like to explore a more suitable solution for your needs, our Support team is readily available to assist. We encourage you to reach out, and we'll do our best to address any concerns you may have. We are available 24/7 and can be reached via in-app chat or email at [email protected]. We appreciate your continued trust in Omnisend, and we remain committed to providing a platform that meets your expectations!