Omnisend Email Marketing & SMS
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Highly recommend
Thanks a ton for the thumbs-up — so glad we’re earning your recommendation. 👍🏻
A silent 5 stars says a lot — thank you for trusting us with your marketing! 🙌
After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and delays you’ve faced. We understand how critical accurate customer data and automations are for your business, and we deeply regret the inconvenience this has caused. Please rest assured that your case has been prioritized and is currently under review by our development team. Additionally, one of our senior specialists has already reached out to you directly to follow up more closely and ensure you receive timely updates as we work toward a resolution. Your feedback is invaluable, and we’re committed to resolving this for you as quickly as possible.
Thanks so much for the 5-star review! ⭐ We're glad to know you're enjoying the experience — your support means a lot to us!
Great assistance from Baarath! Very responsive and helpful! Thank you
Thanks for the shoutout! 😊 Baarath was happy to assist—feel free to reach out anytime you need a hand!
Thanks a ton for the 5 stars! ⭐ We're happy to have you on board—feel free to reach out anytime you need support!
Thanks so much for the 5 stars! ⭐ We're glad you're enjoying Omnisend. Let us know if you ever need anything!
Once you get the hang of it. It's great. Awesome customer's support
Thanks for the feedback! 😊 Once everything clicks, it really does become a powerful tool—and we're always here if you need a hand!
If anything happens in life that takes you away from your store and omnisend for more than 6 months, they delete everything. Every campaign along with every email you've acquired. I used omnisend for about 9 years and loved it until life got in the way and they deleted all of my hard work and contacts. I do not recommend using their marketing services.
Thank you for taking the time to share your experience, and first and foremost—we’re truly sorry to hear about the personal challenges you’ve been facing. We completely understand how important your email list and campaigns were to your business, and we regret that the loss of this data added stress during an already difficult time. Omnisend automatically deletes accounts that remain inactive for over 6 months, in line with our data retention policy. We do send multiple reminder emails during this period to help avoid unintended deletions, but we fully recognize that important messages can be missed—especially when life gets overwhelming. We genuinely value the trust you placed in us over the years, and while we unfortunately cannot recover deleted data, your feedback is being shared internally as we continue to evaluate how we support long-time users during periods of inactivity. If you ever decide to return, we’d be more than happy to assist with rebuilding your account and support you every step of the way. Wishing you and your business all the best.
A terrific and very intuitive platform that helps me reach my subscribers as and how, and when I need to. I'm really enjoying the ease of use and all the various layouts, design features and click'n'drag options. Very very happy!
Thank you for the awesome review! 😊 We're glad to hear the platform makes connecting with your subscribers so seamless. It’s great that the intuitive design and flexible features are working well for you!
Thanks so much for the 5-star rating! ⭐ We're happy to be part of your journey—cheers to continued success!
Thanks a ton for the 5 stars! ⭐ We're glad to have you with us—here’s to even more success ahead!
First support ticket. Less than 5 minute wait. Gave me screen shots of issues and fix. I've been told about great support. Thank you!!! BeautifySkinCare.com
Thanks for sharing your first experience with our support team! We're thrilled to hear it went smoothly and quickly—exactly how it should be. 😊 Don’t hesitate to reach out again anytime!
Thank you for the 5-star rating! 🌟 We're glad you're enjoying the experience. If you ever need assistance, we're here to help!
Abusive Account Suspension & Stolen Credit – Avoid at All Costs I topped up my Omnisend account with $400 solely to use their SMS order confirmation feature. After using only $200, they suspended my account without warning or justification and now refuse to refund the remaining $200. This is not just unprofessional – it’s outright theft. No response, no transparency, no accountability. I trusted this app because it was listed in the Shopify ecosystem, but clearly, Omnisend operates with zero integrity. Shopify should take action against this kind of abuse. Stay away – there are far better and more ethical alternatives.
We’re sorry to hear about your experience. While we understand your frustration, please know that your account was suspended following a violation of our Terms of Use, which all users agree to upon registration. As per those terms, accounts suspended for violations are not eligible for refunds, including any unused credits. We take platform integrity seriously and apply these policies consistently to protect all users. If you have any remaining questions, feel free to reach out to our support team directly.
Thanks so much for the 5 stars! 🌟 We’re glad to be on your team.
SUPER APP I recommend to everybody everything is to easy so far and I'm so happy ! And farther more I want to sincerely thank Omnisend for their amazing support. The support team member Chaymae has been incredibly kind and helpful. He patiently answered all my emails and guided me through every step, especially since I am new to email marketing. Chaymae helped me with all the technical questions and made the process smooth and easy to understand. I truly appreciate this high level of professionalism and customer care — it feels like “first-class service.” I am very satisfied with Omnisend and glad that I chose this platform.
We’re so happy to hear you’re enjoying Omnisend and that your experience has been smooth so far! It’s wonderful to know our support team was able to guide you through the technical details and make email marketing easier to get started with. We’re honored you see us as “first-class service” — that’s exactly the level of care we strive to deliver.
Does everything for you, a game changer!
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