Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,982
chart
#44
All reviews
Rating Breakdown
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Feb. 15, 2024
Would like to say something positive about the app but I have tried reaching out to multiple support people without as much as an email back. They simply never reply to any questions. Their internal investigation must have been really poor, because I have clearly reached out to omnisend on 15/12/2023 (Jordan Walden) and on 31/01/2024 via [email protected]
Hello, Thank you for taking the time to leave a review! We appreciate your feedback. After conducting an internal investigation, we couldn't locate any messages from your account. Ensuring a positive experience for our users is our top priority. To assist you promptly, could you please provide more details about the issues you encountered, along with the email address used for contacting us? For priority assistance, feel free to reach out to [email protected]. Hello, Thank you for taking the time to leave a review. We appreciate your feedback. After conducting an internal investigation, we couldn't locate any messages from your account. Ensuring a positive experience for our users is our top priority. To assist you promptly, could you please provide more details about the issues you encountered, along with the email address used for contacting us? For priority assistance, feel free to reach out to [email protected]. Your feedback is invaluable to us, and we are actively working to enhance our support services.
Feb. 6, 2024
Thanks so much, Beran for your great and informative video Tutorials. They were very helpful. Much appreciated.
Feb. 6, 2024
Beran helped me with setting up my records to verify with sending emails! Been stuck on doing the records for a week straight and the customer service came through. OMNISEND IS THE APP
Feb. 5, 2024
So far so good. Karine was amazing. I'm really just learning email mktg, but I was trying to add something to my signup form that I couldn't quite figure out. Karine went right to it, showed me what I needed and got me on my way.
Feb. 5, 2024
So far I have loved Omnisend. It's one of the most user-friendly and intuitive apps. They have great templates to use for email campaigns. I love that you can visually see the email flow with your customers and which email they will receive after what times. Omnisend is one of my favorite apps that we use for our shop.
Feb. 5, 2024
Beran is AMAZING! So Helpful and always goes above and beyond. Very helpful and quick responses.
Feb. 5, 2024
Great help from Beran on the chat support. Was having problem with getting the DNS records verified. I'm still testing out the app before I upgrade to paid plan, but things are looking good.
Feb. 5, 2024
Sehr kompetenter Service und hilfreiche Tipps! Agustin und seine Kollegen haben uns innerhalb weniger Stunden mit einem Problem beim DOI helfen können.
Feb. 4, 2024
The availability of the customer service department is one of a kind. We have found the app to be very user-friendly, insightful, and fun to use. I highly recommend growing businesses to explore Omnisend and it's impact on your marketing efforts.
Feb. 4, 2024
Karine was super quick and helpful to resolve some issue we were having with the new email rules. We needed to get out an email campaign that day and had the issue resolved within minutes. Perfect customer service.
Feb. 4, 2024
I'm brand new to the app and to Shopify and had a number of questions- Didem was very helpful in getting me up and running quickly!
Feb. 3, 2024
So far so good can easily edit the flows and the customer team ( Stefan ) was of great help to set up the new DNS updates.
Feb. 3, 2024
The support team is always helpful and thorough. The live agents are timely and knowledgeable. Agustin helped me with a tedious, at least for me, troubleshooting problem and helped me resolve all issues. Additionally, Omnisend Help documentation and instructions are detailed and easy to follow.
Feb. 1, 2024
Customer service was super helpful and got my problem corrected quickly! Thank you!!
Feb. 1, 2024
Luiz was so helpful- I genuinely did not really know what I was doing, but with their help was able to successfully set up the DNS stuff and email that I was requiring! Very helpful and patient with me!
Feb. 1, 2024
Great product, works well. Support is a breeze. We had an issue with verification of emails for sending using the new DMARK/DKIM setup, but Maria helped us solve it in a blink. Top support, great product.
Feb. 1, 2024
Luiz knew exactly how to help and gave me easy-to-follow instructions. He was friendly and professional too!