Omnisend Email Marketing & SMS
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While this review is not specifically for the features in omnisend, I would love to highlight the great customer service. Even the bot is able to help me with complex issues.
Thanks for the 5 stars! We’re proud to be part of your success story.
Really easy to use and can't believe how effective email marketing is.
Love hearing you’re finding it easy to use — and seeing the results firsthand! That’s exactly the kind of success we want our cients to see.
The customer service experience is the best i've ever had. Baarath had amazing service.
We’re so glad your experience stood out! Providing the best support possible is always our aim, and it’s great to hear it made a difference for you.
The customer service was very patient in helping us solve the problem and their attitude was very good. Thank you!
We’re happy to hear our team could guide you through the issue smoothly. Your success is always worth taking the time for!
I've had a fairly easy time setting up my campaigns, forms, and automations. Anytime I've run into trouble, support has always been there to give me all the help and knowledge that I need. Kindness matters, and they're always kind as well as always available. Being more affordable is also a huge plus.
We’re thrilled you’ve had a smooth start and that our team’s support has helped along the way. Clear, timely guidance is what we aim for, and it’s great to know it’s making a difference. Here’s to growing your business without breaking the bank!
It was easy to set up and so far all the concerns were addressed by the BOT.
Working fine
Glad to hear things are running smoothly! If you ever need a hand or want to explore more features, we’re just a message away.
I got tons of help immediately after emailing support. Couldn’t ask for a better partner in starting this business!
So far so good, recommended by somebody as a cheaper option to Klayvio and looking like it does everything we need at a quarter of the price
Delighted to hear Omnisend is ticking all the right boxes without breaking the bank. We’re here to help your business grow smartly, affordably, and with less hassle — thanks for starting the journey with us!
Eduarda has been great with the help I needed! Patient and professional. Thank you so much! Omisend in general is great. I can create freely or use their templates. Easy to analyse results and set up automations.
Thanks so much for the kind words! We’re thrilled to hear that Eduarda’s support hit the mark — and even more so that Omnisend is giving you the freedom and tools to grow with confidence. From templates to automations, we’re here to make things easy and effective every step of the way.
Appreciate the top rating! We’ll keep working hard to earn it every day.
We have been using omnisend for over 4 years now and couldn’t be happier. Their app is constantly improving with updates over time and compared to similar apps they offer everything we need to grow our business at a good price. The text message marketing is also a huge advantage and their customer support team has always been prompt and very very helpful. Thank you team!
Four years and going strong — what an honor to grow alongside your business! We’re so glad Omnisend continues to deliver the tools, support, and value you need. Thanks for sticking with us, and here’s to everything ahead!
Highly recommend
Thanks a ton for the thumbs-up — so glad we’re earning your recommendation. 👍🏻
A silent 5 stars says a lot — thank you for trusting us with your marketing! 🙌
After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and delays you’ve faced. We understand how critical accurate customer data and automations are for your business, and we deeply regret the inconvenience this has caused. Please rest assured that your case has been prioritized and is currently under review by our development team. Additionally, one of our senior specialists has already reached out to you directly to follow up more closely and ensure you receive timely updates as we work toward a resolution. Your feedback is invaluable, and we’re committed to resolving this for you as quickly as possible.
Thanks so much for the 5-star review! ⭐ We're glad to know you're enjoying the experience — your support means a lot to us!
Great assistance from Baarath! Very responsive and helpful! Thank you
Thanks for the shoutout! 😊 Baarath was happy to assist—feel free to reach out anytime you need a hand!
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