Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,888
chart
#63
All reviews
Rating Breakdown
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July 22, 2023
Der Kundenservice ist super! Vielen Dank an Marie, du hast mir aber weitergeholfen. Die App hat auch ganz tolle Funktionen die ich jetzt erstmal alle austesten werde.
July 22, 2023
I can't say enough about how great this app and the staff are! The app comes with tons of functionality and great templates. It's super helpful in driving conversions and encouraging first-time shoppers! I would like to take the time to leave a special comment for the customer service staff: Agustin, Sonya, Luiz, and Andrés! I somehow got my code or something mixed up on my store, and the app lost its functionality. It ended up being a complicated situation. However, the customer service staff was great about sending it to the support staff to troubleshoot & fix. They kept me up to date on the situation during the process. And they were prompt about telling me when they had found a fix! So, if you're looking for a great email marketing app for your store; functionality, reliability, and great staff support are important to you, I highly recommend Omnisend! The customer service staff is super friendly & helpful, and the support staff has the patience of heroes! Thank you guys for all your hard work and diligence!
Hey! Thanks a ton for the great review! While reading it, we couldn't help but say, "Omnisend, where the staff are email marketing superheroes and the app functionality is out of this world!" Thank you for being our customer and driving conversions like a boss! Stay awesome, and if there's anything you'd ever need help with, you know where to find us 😉
July 20, 2023
Very cool app! And the support is very cool especially Baarath!) Helped solve problems in 30 seconds.
July 20, 2023
Since using Omnisend for marketing my new online store i have found the app to be absolutely brilliant! It is very easy to use (although I am still learning) and very easy to navigate the different automations available to make the day to day running of my business less stressful! Their customer service is excellent! I had a domain sender issue that Karina & Olesia took care off speedily via their online chat service! THANK YOU KARINA & OLESIA - Your assistance was greatly appreciated! This app comes highly recommended for ease of use / functionality / customer service and being a great tool to upscale your business.
Thank you for the glowing review! We're thrilled that Omnisend has been awesome for marketing your online store. Our team, especially Karine & Olesia, is here to provide excellent customer service. We appreciate your recommendation and look forward to continuing to support your business's growth. If you need any more assistance, just reach out. Thanks again!
July 20, 2023
App funzionale, semplice da usare e intuitiva. Supporto ECCELLENTE! Consigliata, la migliore app di Email Marketing mai provata.
July 19, 2023
Omnisend has been so amazing in all of their customer service aspects. Every single time I have reached out, and it's been many, they have responded with quick and efficient answers. They have gone above and beyond for me, furthering research aspects to give me a full understanding of what I am trying to accomplish or have questions on. Karine has been amazing and extremely thorough in all of her answers and assistance. I am very grateful for their entire team.
Thank you for the kind words! We're thrilled to have you as a valued customer. Our team, especially Karine, is always here to provide great support. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your trust in Omnisend! 🌟🙌
July 18, 2023
I got the help with Maria, She is very patience and help me out of the issues, thanks for the time .
July 18, 2023
Salma from Omnisend really knows how to help a customer. Fast replies and straight to the point with the answers.
July 17, 2023
The Omnisend help support team has been exceptionally helpful whenever I am in need of assistance. Baarath in particular, always provides terrific service! He is always very professional, patient, and responsive. I would highly recommend using Omnisend as your email marketing platform.
July 15, 2023
Baarth quickly helped me fix my issue. Appreciate that I didn’t have to wait hours for a response. I like Omnisend.
July 14, 2023
Die Jungs waren schnell mit dem Antwort und haben das technische Problem innerhalb von 24 Stunden identifiziert und eine Lösung geschrieben. Finde den Support Top. Danke!
July 12, 2023
Omnisend proves itself to be an impressive tool in the realm of email marketing. The platform offers a comprehensive suite of features that effectively caters to all our email marketing needs. Whether it's segmenting our audience, personalizing emails, or tracking the performance of our campaigns, Omnisend has it all. Moreover, the pricing structure is a standout aspect. It is affordable, competitive, and offers good value for money, which makes Omnisend a great choice for both startups and established businesses alike. The app is not just an expense, but a fruitful investment into streamlining and enhancing our marketing efforts. In conclusion, Omnisend is a robust and cost-effective solution that provides all the essential tools needed to execute successful email marketing campaigns. It's a highly recommended tool for businesses looking to optimize their email marketing strategy.
July 12, 2023
I've tried some other email marketing tools, especially the ones that are automatically available in a Shopify account, but most of them were too hard to understand and get used to. I settled on Omnisend, since I had a professional recommendation, and it's super easy to use. Unfortunately, there are some features that cannot be customised, such as automatic response emails that are part of the system and not necessarily part of your own automations. But other than that, I have no complaints! The customer support, which is a BIG selling point to me, is fantastic! I was lucky enough to be helped by Salma, who was quick to respond and really gave me reassuring responses and helpful resources. She was honest about the point mentioned above, and I really appreciated that. I can definitely recommend this app based on convenience, ease of use, easy integration, and excellent customer support.
Howdy and thank you for the kind words about Omnisend! We're thrilled to hear you chose our platform and loved it! We're so glad our customer support, especially Salma, wowed you. We'll make sure she gets a gold star for being quick, honest, and helpful. Support is something take pride in, therefore rest assured, you'll get the same level of assistanse whenever you're in need. We apologize for the automated messages customisation limitations. This is something we'll take seriously and make sure to improve in the future. Thanks for the glowing review, it made our day. We'll keep up the good work and continue to serve you with a smile. If you need anything else, give us a shout. We're here to help and make your email marketing journey a breeze! Cheers!
July 12, 2023
excelente compania son lo maximo es la mejor app de shopify para tu negocios lo recomiendo al 100 son responsable
July 11, 2023
I recently signed up for Omnisend after being frustrated with Klaviyo. Now, I'm not throwing shade, but as a novice and not tech-savvy, the learning curve for Kalviyo was just too steep for me. Since on Omnisend, I've created email campaigns, segments, several forms, and a few automation, YAY! Their customer service is also great. I recently worked with Agustin and Luiz who helped me create a particular automation that was challenging for me. Best of all, as a small business owner with a budding email list, and trying to keep my costs down, the pricing structure fits my pocketbook. I will definitely recommend Omnisend to small business owners.
Store
The Cheesecake Boutique
Using app
About 1 month
July 10, 2023
I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.
Store
Origin Colombia
Using app
About 2 years
July 9, 2023
Grateful for all the advice given by Andres, and honestly the chat with Andres helped me not to make further mistakes. I am happy with how things turned out and appreciate the immediate supports given.
July 9, 2023
Thank you Baarath for your outstanding support. Your promptness and thorough responses to our enquiries were superb!
July 7, 2023
The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too
July 7, 2023
Great app, very helpful staff. I haven't been able to use all the features yet, and it doesn't have sms campaign in Canada, the email marketing tools are super easy to use with a lot of templates and elements.