All reviews

Rating Breakdown

  • 5
    89% (5,250 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (202 ratings)
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5 / 5 Share

Aug. 6, 2024

I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.

Using app

12 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 6, 2024

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!

5 / 5 Share

Aug. 5, 2024

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!

5 / 5 Share

Aug. 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations. If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!

5 / 5 Share

Aug. 5, 2024

I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!

Store

Fiahki

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Maria was able to quickly help you resolve your issues with the discount setup, and that you find the platform easy to use and versatile. Your recommendation is greatly appreciated, and we're glad that Omnisend is meeting your needs effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued success with our platform!

5 / 5 Share

Aug. 4, 2024

Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and effectively address all of your questions. If you need any more assistance or have further inquiries in the future, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 3, 2024

J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme. De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes. Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !

1 / 5 Share

Aug. 2, 2024

This app was good, untill they started deceiving their customers. At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have. We have just 600 active subscribers, and they are charging us like we have 3000 +. HIGHLY AVOID THIS APP!!!

Using app

8 months

Total reviews

8

Average rating

3.5

Developer Reply

Hello there, Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure. Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience. A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues. We appreciate your patience and understanding as we work to improve your experience with our service.

5 / 5 Share

Aug. 2, 2024

Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen recording, quickly resolved your issue. We appreciate your kind words and are glad to have been able to assist you effectively. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing excellent support!

5 / 5 Share

Aug. 1, 2024

Easy to use and Kayque was very very helpful.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money. If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Always amazing service and a great platform

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 31, 2024

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated! If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!

5 / 5 Share

July 31, 2024

Kayque was helpful and fast

Store

ayuuki

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 2, 2024

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!

5 / 5 Share

July 31, 2024

That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating! If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 31, 2024

This app is way easier to use and the customer service is awesome! They helped me resolve my issue!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're glad they could help resolve your issue efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 30, 2024

the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can

Store

Pekia

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you consider our platform the best email marketing app and are pleased with the ease of installation and our responsive support team. We're committed to providing quick and effective assistance to ensure your experience remains smooth and successful. If you need any further help or have additional questions, please don't hesitate to reach out. We're here to support you!

5 / 5 Share

July 29, 2024

I would not have been able to fix my issue without Sanya. She quickly assessed the issue and provided me with very clear steps on how to fix. We were done in a matter of minutes. Excellent customer service from Sanya, she was wonderful to work with.

Store

Zirkey

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Sanya provided excellent customer service and was able to quickly help you resolve your issue with clear and effective guidance. It's great to know that your experience was positive and efficient. We're here to support you whenever you need assistance, so please don't hesitate to reach out in the future. We appreciate your kind words about Sanya and are glad she could make the process smooth for you!