Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,935
chart
#92
All reviews
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Dec. 2, 2025
Thank you for the 5-star rating — we’re glad Omnisend is supporting your marketing as you grow.
Dec. 2, 2025
Misleading information to get you upgrading to pro plan! Upon signing up, I was shown the information on their website that I would be getting 6,090 monthly sms with the pro plan. So I signed up to the pro plan (which I also took a screenshot of this information shown on my computer and have proof of this). I, then, sent my first sms campaign to 1,161 contacts and their website showed that my sms credit was already almost used up! I contacted support and was told that the original message with 6,090 monthly sms shown to me was just an estimate though this *estimate* part was never shown or included in their information when I signed up. I'm truly disappointed and feel like I was scammed to use their pro plan.
Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been. When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value. In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount. To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention. We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.
Nov. 30, 2025
Nov. 29, 2025
Nov. 29, 2025
Easy to navigate
Thank you for the feedback — we’re glad Omnisend feels easy to navigate and supports your marketing as you grow.
Nov. 29, 2025
I am really satisfied with the service and the app itself plus the fact that they help you with your questions for free is really great.
Thank you for the feedback. We’re glad to hear you’re satisfied with both the platform and the support — our team is always here to help you move forward with confidence as your marketing grows.
Nov. 28, 2025
Cheers for the stars — thrilled to be part of your growth toolkit.
Nov. 28, 2025
Great email and sms app! Also very easy to use.
Thank you for the great feedback — we’re glad Omnisend’s email and SMS tools feel easy to use and help support your customer communication as you grow.
Nov. 28, 2025
horrible customer service. It's black friday and I'm trying to send a campaign. I've been waiting for a reply from their support team for over 30 minutes. According to Linkedin they have 200-500 employees but I can't get a timely reply on the biggest shopping day of the year. Do not recommend at all.
Nov. 27, 2025
Had an issue with subscribers in an atypical situation. I explained to Mathias why it was happening. They were amazing in letting me know why it happened and gave me suggestions to prevent the issue from arising again. Great service!
Thank you for sharing your experience. We’re glad Mathias was able to clarify the subscriber issue and offer guidance to help prevent it moving forward. Support moments like this are important for keeping your marketing running smoothly as you grow, and we’re happy the service landed well.
Nov. 27, 2025
easy to navigate.
Thank you for the feedback — we’re glad Omnisend feels easy to navigate and supports your marketing as you grow.
Nov. 27, 2025
Thanks for the 4 stars — we’re glad you’re having a good experience, and we’re here to make it a 5-star one.
Nov. 27, 2025
Excellent for email campaigns and expert staff available to help you with software questions which is MOST IMPORTANT. It doesn't matter how good a system is if you don't know how to use it effectively.
Nov. 27, 2025
Thanks for the stars — we’re here to help you scale every step of the way.
Nov. 26, 2025
Appreciate the rating! Excited to keep supporting your growth.
Nov. 25, 2025
Thanks for the 5 stars — here’s to growing your business with confidence!
Nov. 25, 2025
Super easy to use and makes creating fun, engaging email workflows a breeze!
Nov. 24, 2025
super je recommande fortement
Merci beaucoup ! So glad to hear you’d strongly recommend us — we’ll keep earning that trust with every step you take as you grow your business.