Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,927
chart
#106
All reviews
Review RSS Feed
July 26, 2023
Andres from Omnisend support was super helpful. He helped me transfer my customers who subscribed from shopify to omnisend. Now I feel like I can create my welcome email flows for new customers! Excited to get started! ;)
Dec. 24, 2023
Karine just helped me out with a problem I was having with Omnisend. It wasn't a problem with the software, it was just my understanding. Great service, thank you! UPDATE: I have been speaking with Luiz today and the support is absolutely amazing, the best I've had from any software vendor that I can remember, and I work in IT so have experience of many. Thank you Luiz, you're the best! UPDATE: I spoke with Didem about a question I had about billing and usage, and she was very friendly and helpful, thank you!!
July 25, 2023
Customer service has been outstanding since the beginning! Karine has helped me most recently and was able to solve my issue right away. Omnisend is perfect for small businesses starting out, their plans are affordable with the tools and analytics that they offer. Highfive, Omnisend!
July 23, 2023
I've been using Omnisend for a few months. I had previously been with Klaviyo but someone in a group I'm in highly recommended Omnisend for it's ease of use. Since I am a small one person business and didn't need all of the fancy stuff that Klaviyo has, I decided to switch. I've been very happy with Omnisend because it has a nice clean dashboard and interface, the forms and automations are easy to set up, my email campaigns are super easy and the customer service is very nice and helpful. Today Kayque answered a question I had about pop-ups which I appreciated. My email list is finally growing too which didn't happen as quickly on other platforms. This is the 5th email provider that I've used and I think it is the best one for me and I highly recommend it!
Well, looks like Omnisend swept you off your feet and gave you the email love you've been searching for! From one-person business to email success, we-ve got you covered! Happy emailing, and keep on rockin' that growing email list! 🚀
July 23, 2023
Best e-mail marketing platform, klaviyo is overrated and overpriced compared to this. Give them a try.
July 22, 2023
Der Kundenservice ist super! Vielen Dank an Marie, du hast mir aber weitergeholfen. Die App hat auch ganz tolle Funktionen die ich jetzt erstmal alle austesten werde.
July 20, 2023
Since using Omnisend for marketing my new online store i have found the app to be absolutely brilliant! It is very easy to use (although I am still learning) and very easy to navigate the different automations available to make the day to day running of my business less stressful! Their customer service is excellent! I had a domain sender issue that Karina & Olesia took care off speedily via their online chat service! THANK YOU KARINA & OLESIA - Your assistance was greatly appreciated! This app comes highly recommended for ease of use / functionality / customer service and being a great tool to upscale your business.
Thank you for the glowing review! We're thrilled that Omnisend has been awesome for marketing your online store. Our team, especially Karine & Olesia, is here to provide excellent customer service. We appreciate your recommendation and look forward to continuing to support your business's growth. If you need any more assistance, just reach out. Thanks again!
July 19, 2023
Omnisend has been so amazing in all of their customer service aspects. Every single time I have reached out, and it's been many, they have responded with quick and efficient answers. They have gone above and beyond for me, furthering research aspects to give me a full understanding of what I am trying to accomplish or have questions on. Karine has been amazing and extremely thorough in all of her answers and assistance. I am very grateful for their entire team.
Thank you for the kind words! We're thrilled to have you as a valued customer. Our team, especially Karine, is always here to provide great support. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your trust in Omnisend! 🌟🙌
July 18, 2023
I got the help with Maria, She is very patience and help me out of the issues, thanks for the time .
July 18, 2023
Salma from Omnisend really knows how to help a customer. Fast replies and straight to the point with the answers.
July 15, 2023
Baarth quickly helped me fix my issue. Appreciate that I didn’t have to wait hours for a response. I like Omnisend.
July 14, 2023
Die Jungs waren schnell mit dem Antwort und haben das technische Problem innerhalb von 24 Stunden identifiziert und eine Lösung geschrieben. Finde den Support Top. Danke!
July 12, 2023
I've tried some other email marketing tools, especially the ones that are automatically available in a Shopify account, but most of them were too hard to understand and get used to. I settled on Omnisend, since I had a professional recommendation, and it's super easy to use. Unfortunately, there are some features that cannot be customised, such as automatic response emails that are part of the system and not necessarily part of your own automations. But other than that, I have no complaints! The customer support, which is a BIG selling point to me, is fantastic! I was lucky enough to be helped by Salma, who was quick to respond and really gave me reassuring responses and helpful resources. She was honest about the point mentioned above, and I really appreciated that. I can definitely recommend this app based on convenience, ease of use, easy integration, and excellent customer support.
Howdy and thank you for the kind words about Omnisend! We're thrilled to hear you chose our platform and loved it! We're so glad our customer support, especially Salma, wowed you. We'll make sure she gets a gold star for being quick, honest, and helpful. Support is something take pride in, therefore rest assured, you'll get the same level of assistanse whenever you're in need. We apologize for the automated messages customisation limitations. This is something we'll take seriously and make sure to improve in the future. Thanks for the glowing review, it made our day. We'll keep up the good work and continue to serve you with a smile. If you need anything else, give us a shout. We're here to help and make your email marketing journey a breeze! Cheers!
July 12, 2023
excelente compania son lo maximo es la mejor app de shopify para tu negocios lo recomiendo al 100 son responsable
July 11, 2023
I recently signed up for Omnisend after being frustrated with Klaviyo. Now, I'm not throwing shade, but as a novice and not tech-savvy, the learning curve for Kalviyo was just too steep for me. Since on Omnisend, I've created email campaigns, segments, several forms, and a few automation, YAY! Their customer service is also great. I recently worked with Agustin and Luiz who helped me create a particular automation that was challenging for me. Best of all, as a small business owner with a budding email list, and trying to keep my costs down, the pricing structure fits my pocketbook. I will definitely recommend Omnisend to small business owners.
Store
The Cheesecake Boutique
Using app
About 1 month
July 10, 2023
I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.
Store
Origin Colombia
Using app
About 2 years
July 9, 2023
Thank you Baarath for your outstanding support. Your promptness and thorough responses to our enquiries were superb!
July 7, 2023
The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too
July 7, 2023
Great app, very helpful staff. I haven't been able to use all the features yet, and it doesn't have sms campaign in Canada, the email marketing tools are super easy to use with a lot of templates and elements.
July 7, 2023
Great software and excellent customer service. Salma was especially helpful . A bit pricey but no worse than their competitors.