Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,926
chart
#46
All reviews
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May 11, 2022
Me and my team have had an amazing experience with Omnisend so far. Converted many people into clients. Want to thank Olesia for being very helpful when we had an urgent issue.
May 10, 2022
BEST email marketing app. Sanya in extremely helpful and smart! 100% recommend. Definitely will improve store revenue.
May 7, 2022
OMNISEND is a very powerful software. We use this application for all our email campaigns and automations. The support team was excellent!
May 6, 2022
Great app! And the chat service is amazing :) I would recommand it if you need an easy app to create email marketing.
May 6, 2022
Good product, even better customer service. Syncing customer lists to PPC providers is amazing functionality also
May 5, 2022
Fantastic app! Easy to integrate with Shopify, very user friendly. Offers a great range of features - easy to apply and customize. The best part: fast and very supportive customer service! Best decision.
May 4, 2022
Great app for Email Marketing, I like its UI design, clean and beatiful, the support team is very helpful and amazing, very quick feedback
May 4, 2022
Wonderful app! Super easy to navigate and they are constantly adding new features. The support is great too whenever I run into an issue. Highly recommended!
May 3, 2022
Baarath was able to help me in setting up my abandoned cart automation on Omnisend. The knowledge-based articles are quite helpful as well :)
May 3, 2022
I have installed OmniSend on two Shopify sites so far and the experience has been great. OmniSend's Customer Service via live chat is awesome. A few small features missing vs bigger platforms but I am sure they will catch up soon
May 2, 2022
Good product, even better customer service (which was welcome after moving from MC). Syncing customer lists to PPC providers is amazing functionality also.
April 29, 2022
Very easy to use and great support too. I migrated from old system and everything is working fine now.
April 28, 2022
Hands down the best email marketing software out there for Shopify. I have used a few other platforms and found Omnisend to have the best combination of price, ease of use and features. Its really a high quality and professional piece of software but its not been overdeveloped - you can tell its all been really thought through from the customers perspective. You can create great emails, run powerful automation and have things like nice pop-ups and sign up windows all with useful analytics without having to spend ages learning about how it all works. The support team are super friendly and helpful too.
June 21, 2025
Love this app so much and the support is Amazing - we use it so often to connect with our customers
April 27, 2022
Amazing customer support! I do the live chat on a weekly basis and I get quick and useful help. Highly recommend Omnisend.
Dec. 22, 2023
Melanie was very helpful with my new campaign!! She was very prompt and answered very quickly she was nice Also Dilara was amazing professional and fast
April 27, 2022
Switched from Klaviyo to Omnisend. Great pricing, supportive staff, all around we are having a smooth transition and I couldn't be happier!
June 21, 2022
EDIT: Omnisend fixed the tax issue with new email builder. Support is great and now everything works well for us. Omnisend's order confirmation customizable fields don't include product tax and this is a major problem with otherwise great app. According to Finnish law (probably in Sweden and Norway too) customer needs to be given following information about their purchase's price: price (without VAT) + VAT = total price. Omnisend can only present price (incl. VAT) and total price, but no VAT. They have offered a 'workaround' to write a message to the order confirmartions "Prices include VAT." This does not change the fact that the amount of tax is still missing. Because of this issue we get weekly phone calls and emails from customers and their accountants complaining about the receipt. Only thing we can do is to send them a manual receipt from Shopify. It is embarrasing and takes a lot of time. We have been able to create some great automations with Omnisend, but this is making us lose our minds and so far Omnisend has not been willing to implement the feature after multiple requests. Shopify provides this price tax information, so it would be easy for them to add.
Greetings and many thanks for your review! We recognize the critical nature of this feature and have already submitted a request to our Product team. Unfortunately, we are unable to provide you with an ETA at the moment; however, the request has been prioritized. Our customer service representative has already contacted you to provide additional information on the matter. Have a fantastic day!
April 22, 2022
I love omnisend. Endless support from real agents and the new updates have our emails looking great! Kristina helped me set up my welcome email workflow.