Omnisend Email Marketing & SMS

April 12, 2022

I chose this app based on the remarkable reviews and additionally the easy to use tutorials provided, and couldn't be happier! As a new business owner the templates simplify creating emails which is such a time saver, and the overall experience using the app is seamless. When needed the support team is ALWAYS available, and always helps to follows up to ensure I've found the resources or solve I need - this level of support is super rare these days. Love Omnisend!

April 12, 2022

Absolutely love Omnisend. First and foremost, their integration with Shopify is seamless, which was the reason we started using them to begin with. Their world class customer service and fast response times are truly impressive; anytime questions arise, an Omnisend team member responds within minutes to lend and hand. The email editor is stellar and always being improved upon. I can't say enough about this company. Phenomenal integration, excellent functionality and incredible customer service are the reasons we use Omnisend for all our email marketing campaigns!

April 12, 2022

While the app is fantastic, what sets it apart from the rest of what we've tried/used is the customer service. Anytime I need a hand with anything whatsoever, someone to help is just minutes away. I also have an awesome rep, Danielle Heck, who helps us weekly with everything from a business overview, technical troubleshooting, new tips and tricks, features, etc. Hands down, great decision.

April 12, 2022

Kristina was awesome, patient, helpful and always in a good mood to set up my automated campaigns ;)

April 9, 2022

We love Omnisend! We have used it for some years now and have been happy with our experience ever since. It needs a few improvements on the SMS end to be truly perfect

April 7, 2022

I used this app to help me to do a letter, I appreciate how Melanie involves and help to understand one important step. Thank you!

April 6, 2022

Beautiful email marketing software made easy for Shopify. Onnisend is a great team and offers outstanding support!

June 2, 2023

I have looked at the other apps but Omnisend is the easiest to use. Salma was amazing. She has solved my problem so quickly. She is very attentive and fast. Also very thoughtful. She has kept me informed with my request while she was working on it. Very good! I definitely recommend businesses who is thinking about using it. Great thank you

April 6, 2022

We wanted to try something entirely different with a customer segment. I am a novice and couldn't figure out how to get it done. I asked for help from Omnisend staff. Stefani, the guy who helped me, created a simple solution for getting it done AND to help me understand made me a video to show me each step of the way. Because of the video and his directions I didn't just know what to do but understood why I had to do each step making it so much easier. I am now a master of developing out of the norm segments all because of their help! If you can't find your solution use the Omnisend staff - fabulous! Absolutely recommend! Thank you, thank you, thank you! -Vickie

April 6, 2022

Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.

April 6, 2022

Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!

April 2, 2022

Super great app that develops and meet the requirements for the merchants of tomorrow. Great support team and Kristina is a star

April 2, 2022

Today I came with a lot of questions:) but Yuliia was very friendly and had a great knowledge so really earned the five stars

April 2, 2022

This app helped me send my first ever professional newsletter and couldnt have been more straight forward

April 1, 2022

Daryna from customer service showed me excellent service. So far, I have only had good experiences with Omnisend customer service.

March 31, 2022

We found it very easy to use Omnisend - mainly for email campaigns, automated marketing, and retention solutions. This app helped us increase sales and further established our website to where it is now. A small and simple addition to any website for big results. We highly recommend it!

March 31, 2022

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.

March 28, 2022

used for many times, highly recommended, all the staff are so professional and helpful, you will realised all you want here.

March 27, 2022

Multiplies your store's revenue quickly and simply. Stellar customer service - if there are issues, they will sit with you for however long it takes to fix the problem. In particular Kristina was very helpful. Fantastic app - multiplies your store's revenue with feature-rich email marketing.

March 23, 2022

We made the switch to Omnisend for its transparent pricing, ease of use, and Shopify integration. Omnisend's team is top notch - Danielle checks in with my satisfaction often, answers all questions, and gives meaningful suggestions. Their team is constantly innovating and adding more features to support our growth.