Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#67
All reviews
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May 6, 2022
Good product, even better customer service. Syncing customer lists to PPC providers is amazing functionality also
May 5, 2022
Fantastic app! Easy to integrate with Shopify, very user friendly. Offers a great range of features - easy to apply and customize. The best part: fast and very supportive customer service! Best decision.
May 4, 2022
Great app for Email Marketing, I like its UI design, clean and beatiful, the support team is very helpful and amazing, very quick feedback
May 4, 2022
Wonderful app! Super easy to navigate and they are constantly adding new features. The support is great too whenever I run into an issue. Highly recommended!
May 3, 2022
Baarath was able to help me in setting up my abandoned cart automation on Omnisend. The knowledge-based articles are quite helpful as well :)
May 3, 2022
I have installed OmniSend on two Shopify sites so far and the experience has been great. OmniSend's Customer Service via live chat is awesome. A few small features missing vs bigger platforms but I am sure they will catch up soon
May 2, 2022
Good product, even better customer service (which was welcome after moving from MC). Syncing customer lists to PPC providers is amazing functionality also.
Sept. 21, 2022
Recently had an issue with my simple capture form and it's been taking days for them to solve it. The issue is very simple (change size and make it centered) though. I don't normally give negative reviews but this has been the most frustrating experience ever.
Hello there and thanks for taking the time to leave the feedback, we appreciate it! We have already relayed your comment to our team, the next iteration of the embedded forms will havean improved feature-set which will allow for more design flexibility! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
April 29, 2022
Very easy to use and great support too. I migrated from old system and everything is working fine now.
April 28, 2022
Hands down the best email marketing software out there for Shopify. I have used a few other platforms and found Omnisend to have the best combination of price, ease of use and features. Its really a high quality and professional piece of software but its not been overdeveloped - you can tell its all been really thought through from the customers perspective. You can create great emails, run powerful automation and have things like nice pop-ups and sign up windows all with useful analytics without having to spend ages learning about how it all works. The support team are super friendly and helpful too.
June 21, 2025
Love this app so much and the support is Amazing - we use it so often to connect with our customers
April 27, 2022
Amazing customer support! I do the live chat on a weekly basis and I get quick and useful help. Highly recommend Omnisend.
Dec. 22, 2023
Melanie was very helpful with my new campaign!! She was very prompt and answered very quickly she was nice Also Dilara was amazing professional and fast
April 27, 2022
Switched from Klaviyo to Omnisend. Great pricing, supportive staff, all around we are having a smooth transition and I couldn't be happier!
June 21, 2022
EDIT: Omnisend fixed the tax issue with new email builder. Support is great and now everything works well for us. Omnisend's order confirmation customizable fields don't include product tax and this is a major problem with otherwise great app. According to Finnish law (probably in Sweden and Norway too) customer needs to be given following information about their purchase's price: price (without VAT) + VAT = total price. Omnisend can only present price (incl. VAT) and total price, but no VAT. They have offered a 'workaround' to write a message to the order confirmartions "Prices include VAT." This does not change the fact that the amount of tax is still missing. Because of this issue we get weekly phone calls and emails from customers and their accountants complaining about the receipt. Only thing we can do is to send them a manual receipt from Shopify. It is embarrasing and takes a lot of time. We have been able to create some great automations with Omnisend, but this is making us lose our minds and so far Omnisend has not been willing to implement the feature after multiple requests. Shopify provides this price tax information, so it would be easy for them to add.
Greetings and many thanks for your review! We recognize the critical nature of this feature and have already submitted a request to our Product team. Unfortunately, we are unable to provide you with an ETA at the moment; however, the request has been prioritized. Our customer service representative has already contacted you to provide additional information on the matter. Have a fantastic day!
April 22, 2022
I love omnisend. Endless support from real agents and the new updates have our emails looking great! Kristina helped me set up my welcome email workflow.
April 26, 2022
Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.
Hello there, and thank you for taking the time to leave a review! Indeed, at this moment, Omnisend has two Email Builders. The New Builder provides more customization options and ease of use, whereas the Classic Builder offers a larger selection of building blocks. Despite being more advanced than the Classic Editor, the New Editor is still in development, and some features are not yet available. Our developers are aware of the missing blocks and are working to bridge the gap between the two editors. Meanwhile, we recommend taking a look at the Product Recommender block. It will dynamically display the products in accordance with the selected rule. Our support representative has already contacted you with additional information on this matter. Have a fantastic day!
April 18, 2022
Thank you so much Daryna, Sanya and the team. I was just starting to use Omnisend and you really helped me get my emails in order. Amazing support.
April 14, 2022
Thank you for the help Diego; prompt answers when requested and resourceful knowledge. Really helped me to make the whole process easy and clear to understand.