Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,938
chart
#89
All reviews
Review RSS Feed
Aug. 19, 2022
We started using Omnisend just a few weeks ago and are really happy. Today, I contacted the customer support and the experience couldn't be better. Olesia was great! Patient, helpful, nice and gave me some superb advice. Thanks, Olesia! As I already said to you, you rock!
Aug. 18, 2022
Customer Service Rep Kamilia was very helpful today, answered all my questions promptly, respectfully and with helpful responses.
Aug. 18, 2022
Omnisend has been a great new addition to my website and the online help services is quick and efficient. Thanks Kamilia for the speedy service!!
Aug. 16, 2022
We had an issue with our emails being reported as spam. Daryna was very helpful and friendly. Great customer service!
Aug. 15, 2022
上周提交了问题，说是48小时内邮件回复，48小时内也回复了我，接下来因为问题还没有彻底解决，我已经重复发了两次邮件，已经过去一周了还没等到回复，感觉效率没有刚开始安装这个app的时候快了，最近用起来很不爽！
Hello there and thank you for taking the time to submit feedback! We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email [email protected]. We'd be glad to assist. We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter. We appreciate you reaching out to us!
Aug. 14, 2022
Great tool and what's even greater is their amazing customer service. Kamilia resolved smoothly an issue on a Sunday morning. Thank you!
Aug. 6, 2022
I'm loving this app so far! It provides so many anayltics. I also love the SMS campaigns. I was originally on the free account and wanted to add money to send text message campaigns. I reached out and they chose to give me $10 free for my SMS campaigns. Very nice of them!!
Aug. 6, 2022
Very pleased so far. They are extremely helpful as I am learning how to use this app and so far it has been very simple to make it work for my business. I look forward to seeing how it helps my business grow!
Aug. 5, 2022
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Aug. 3, 2022
Hi Sanya,Thank you very much. Gave me a lot of information about [Non-subscribed] contacts and [Unsubscribed] contacts. It was really helpful:)
Aug. 2, 2022
Great help by Nicola today resolving an issue with colour matching! Problem solved quick and easy. Thank you.
Aug. 2, 2022
Great 24/7 Support! Nikola really helped me out and and had great patience helping me with my theme integration issues. Thanks!
Aug. 2, 2022
We've used a few apps and this 1 is definitely the most user-friendly and the workflows that we set up has pushed our abandoned cart recovery rate up with 11%. Support from Nikola was also quick, friendly and very helpful.
Aug. 1, 2022
Easy top use app with plenty of clever features. Customer support is also super quick and helpful. Nikola, in particular, has been very helpful with my queries.
July 30, 2022
This is a dreadful email platform that requires a lot of work just to integrate with your existing Shopify forms. Want to send a lead magnet based on a shopify form? Good luck. Subscribers from all forms are lumped into one source. Calling this "made for Shopify" is using a VERY broad brush. Want to embed a form? You get one line. That's it. Otherwise it has to be a pop-up or landing page. I have requested help to get my store connected and it finally is, but that's because I researched and added my own code. I still can't distinguish which form an email came from so I know which automation to send. Their help desk responds quickly, but it's cursory and they tell you "the right department will help you in a few days". It's been a few weeks and I can't get basic questions answered. It's useless to me and I'm moving on.
Hello there, and thank you for taking the time to leave a review! Indeed, Omnisend uses Shopify Webhooks to transfer subscribed contacts to your Omnisend account when using 3rd party forms. This process is completely automated and does not require any input from you. Omnisend will not be able to capture additional forms on your website unless they are included with your Shopify theme. Custom forms will continue to function, and contacts will continue to be routed into your Omnisend account if the form is linked to Shopify. Omnisend will obtain the contact information in this case by syncing it from your Shopify backend. There are lead magnet options such as embedded forms and landing pages that you can use on your website. In this case, Omnisend supports separate tagging, so you'll know where the contact came from exactly! Please accept our apologies for the inconvenience; a support representative has already contacted you with more information on this matter. Have a great day!
July 29, 2022
Well, I found myself working on email on a late Friday night and it is 3am-ish in Lithuania where Bassma helped me out. They have a great support even in non busy hours!
July 28, 2022
Very helpful and appreciated the quick response to questions. Got the answer to my question, as well as an addition video link to help going forward.
July 28, 2022
Baarath and the rest of the customer service reps I interact with have been so helpful! Love that they send demo videos and are available 24/7. Still getting use to this app but their customer service teams is very helpful.
July 28, 2022
Good customer support and very good tool for the retention rate of your store. Feels smooth and powerful to use.
July 27, 2022
Responsive support, and app is well designed Quickly responded my question, and we have used it for contact management.