All reviews

Rating Breakdown

  • 5
    98% (2,426 ratings)
  • 4
    1% (30 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (24 ratings)
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1 / 5 Share

Feb. 14, 2023

£58/month for the lowest plan? Good bye!-------------------------------------------------------------

Using app

Over 1 year

Total reviews

28

Average rating

2.1

Developer Reply

Hi Ellen, we appreciate your feedback and thank you for being a loyal Free Plan user for almost 2 years. We understand that the new pricing may not have met your expectations, especially if you are not taking advantage of all of our apps. Our team worked hard to delay the pricing change as long as possible and provided our existing users with an additional discount to ease the transition. We noticed that the campaigns you had running assisted your store in making 29% of your total revenue in the last 30 days. Our team believes that we can help you optimize your campaigns and increase your revenue even more, which would help justify the costs of our new pricing. Give us a call, text, or email back. We would be happy to discuss some ideas on how to optimize your campaigns and pricing. Happy Valentine's Day! Ann

5 / 5 Share

Feb. 13, 2023

Great customer service, immediate respons! Been using One for a couple of months now, and it is super user friendly

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Natalie was amazing spent almost 3 hrs with me cause im little, difficult awesome support! what i didnt know how to do she did it for me, step by step all in detail, very relaxed and chill ur talking to an actual fun person! thank you so so much! great work! very patient and great person! looking forward to more!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

This app is really helpful to increase my sales. Also they have a stellar customer service team! Kudos to ONE

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

Excellent Customer support with Natalie, Helping me to make sure all the little details are covered and excellent "how to" clips showing me exactly what I needed to do

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Customer service is truly exceptional! They respond in a timely manner, providing quick and effective solutions to any concerns or issues. Their resourcefulness, kindness, and clarity are greatly appreciated, making the overall experience of using the app even better. Thank you for offering such amazing customer service.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Amazing customer service with Rosy, she made a video tutorial for me showing me exactly how to fix my issue. The best customer service I have ever received. Thank you!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

I just had the best assistance ever with Naomi!!! She gave me tips that helped me a lot! I'm so grateful for her help. She is the best!!!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Absolutely incredible customer service. They are always there to help with immediate advice. Nothing is too hard. Particular shout outs to Naomi and Natalie. Thank you for your help. Would highly recommend.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

Naomi was extremely helpful and very quick with assessing my issue and fixing it with minutes. Great customer service, and I switched from another app to this one and it works so much better as well.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

I had a wonderful customer service experience with Lou! Lou was very professional to issue all my questions and responsed quickly! Thanks Lou!

Store

Shokz

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

I am loving this app! It has almost everything I need in one app. Set up is easy and the templates are beautiful. You are able to customize as well. Support is top notch if you need it! I was also able to submit a request for the few features I am looking for (crossing fingers). I look forward to using this app for a long time!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2023

I'm a small business owner and new to the game when it comes to email campaigns and I must say this app is 10/10! Beginner friendly but also has enough features that will allow you to grow with the app ! Last but not least customer service is truly amazing!! Everyone I have talked to thus far are super helpful , sweet , and personable , I don't feel like Im talking to a robot like some customer chats but an actual person that cares! This app is definitely a hidden gem!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2023

I've been using the Shopify app Upsell for a while now and I'm not only impressed with its features and performance but also with their customer service. Whenever I had any questions or concerns, their support team was quick to respond and provided helpful solutions. The user-friendly interface and seamless integration with my Shopify store make it a no-brainer for any e-commerce store owner. I'm very satisfied with Upsell and would highly recommend it for its app functionality and excellent customer support.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

I had a wonderful customer service experience with Lou - super helpful every step of the way and really quick responses. Thank you Lou!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Great app and easy to use. Needed some support which was given in a great way by the customer support.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I was impressed with how quickly and politely Natalie helped me with a pop up on my website, she knew exactly what I wanted! Thank you very much ;o)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Amazing customer service! They always help me whenever I encounter a problem, and they are very patient!

Store

Alstego

Using app

6 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Feb. 1, 2023

Pretty good app! I am using it to create pop-up campaigns. The setup is quite smooth, however, there is room for improvements to make the duplication of email templates easier. Customer support is great though and will help you through all the challenges you might encounter on the way. Recommended for beginners and for those who want to start from scratch without a clear idea of what they want.

Using app

About 1 month

Total reviews

9

Average rating

4.9

5 / 5 Share

Jan. 31, 2023

I've eliminated the need for many other apps using ONE, it performs a utility role and still outperforms other apps solely dedicated to each one of these areas. Not only that but fantastic professional customer support! Highly recommend.

Using app

10 months

Total reviews

3

Average rating

4.0