ONE: AI, Pop Up, SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.8
feedback
1,041
chart
#4,538
All reviews
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Sept. 28, 2022
I used this app to help me set up a pop up for email captures. The pop up worked immediately and I am pleased with the results. I received assistance from Fola in customer service; she was great. I would recommend this app to friends.
Sept. 27, 2022
Excellent UI and easy to use. The app also provide a bunch of helpful information regarding bounce rate, spam filters, etc. Moreover, the chat support is extremely helpful when I had trouble adding a custom email domain, eventually I got it to work! Thanks!
April 10, 2023
** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business. Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯
*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return. Dear Merchant, Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue. It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before. Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall. Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform. Best, Ann
Sept. 24, 2022
Amazing !! Is very difficult to find a free app with all these features. I'm using the app for email automation and newsletter popup. The app is very easy to use and there are a lot of customizable templates. The customer care is super fast and helpful. I can't find any system flaws !!
Sept. 23, 2022
I used the app do help me do a pop up to let customer know about a weekend sale. The person that help me (Abby) was fantastic and got me what I wanted. Fast, professional and friendly!! could not ask for a better experience. We will use them again!!
Sept. 23, 2022
The function of this app is very powerful, there are different types of pop-up windows to choose from, and there are a lot of beautiful pop-up window themes, and the operation is also very simple. It is commendable that the service attitude of the customer service staff is very good. If you have any questions, you can consult at any time, and the reply is very timely. The only regret is that the rotation of the lucky wheel pop-up window takes too long, and customers may not have the patience to wait any longer. Hope to improve in the future.
Sept. 23, 2022
We have just starting using this app and it is fantastic ... very easy to use and navigate, and the support team are absolutely awesome! Their email responses are prompt and comprehensive, but via live chat they are even better - very helpful, patient and friendly (and available 24/7). They also offered to actually step us through setting up different automation features (if needed), so they are happy to give you their time to ensure you get the best results from the app. HIGHLY RECOMMEND
Sept. 23, 2022
I would like to give you full rates for your customer service and your personal service is outstanding
Sept. 22, 2022
This app is great for email marketing. The support team really helped me set up everything with ease. Would definitely recommend!
Sept. 22, 2022
费用好用的一款插件，首先我对插件不了解，客服人员很专业的帮我调整好了，包括订阅的弹窗，邮件销售等模块，并给我做了测试，确认客人购买没有问题，在这里，我非常感谢Rosy 帮忙，一个非常认真处理事情的小伙伴， 希望以后能带给我们更多有用的APP.
Sept. 22, 2022
This app has more complete functions, especially the pop-up window and email automatic marketing functions. The customer service team is very good, the reply is timely, and can really help the merchant to solve the problem.
Sept. 22, 2022
Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist jedoch ein völlig ahnungsloser nur englisch sprechender Support, der nach 4 Wochen keine technische Hilfe anbieten kann. Danke für nichts, unsere Geduld ist am Ende.
Sept. 21, 2022
Love this app and Customer Support is EXCELLENT! This has improved our online store and the app is easy to use.
Sept. 21, 2022
Words are not enough to express how impressed we are with their customer service. After activating our first campaign, they immediately messaged us through their in-app chat support and offered to 'proof' our campaign. As it's our first time, we were really grateful that they are able to spot the errors in our campaign. They also suggest some improvements without upselling you of any of their other tools - or availing some features! Will definitely recommend this tool!! ALSO PS - We asked our graphic designer to design the prize wheel inside the app and our designer had fun doing it! He also finds it really easy to navigate!
Sept. 21, 2022
This is really good one. And you will be surprise about their customer service. You will not get such a service even on a paid app.
Sept. 20, 2022
Naomi was a great help, very friendly, encouraging, not pushy, but polite and knowledgeable! Helped me as I needed and did not rush me at all. Easy setup so far, but if you need help they are right there to assist! I only started with basic welcome email pop up and cart abandonment email.
Sept. 20, 2022
This is an amazing app and the team and customer service is beyond anything I have received with a shopify app. Jessica completely custom made my pop-up exactly as I had designed it in illustrator. I was sooo impressed. Nothing was a hassle. So happy I found them
Sept. 20, 2022
第一次遇到用中文如此詳細的諮巡員，手把手地教了我許多我原本沒有使用到的功能，而且講解得非常詳細清楚，透過視訊會議分享畫面的方式讓我輕鬆地找到每個步驟需要案的按鈕，不會像個無頭蒼蠅一樣亂竄，很期待修正後會有更好的表現。
Sept. 19, 2022
Naomi was absolutely amazing and walked me through the entire process! She made the process flawless and even gave me screenshots and videos to help me understand. This companies customer service is amazing!
Sept. 19, 2022
Love the online support within the app! Rissa was amazing! She answered all our questions and was able to help us get our site working how we wanted.