ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,499
chart
#2,757
All reviews
Rating Breakdown
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Sept. 28, 2022
A very practical application, the staff is happy to help solve the problem, anyone with an independent station can try to install it and see, it will not live up to your expectations
Sept. 28, 2022
Customer service is so great! I really appreciated their help, and all the features seem to be complex, but in a way that will help the business owner best reach out to the client.
Sept. 28, 2022
This is the only app and only company I have ever come across who check out your work and suggest changes for the best results. This is important to me as a new small business with a new website. Love the features of this app too and it is EASY! I love this app.
Sept. 28, 2022
Really nice app. The customer service is very fast. She help our us.shop.We are a global company. And She help us finish all the shop worldwide.
Sept. 28, 2022
What a great app. So many features and customer service is wonderful. Within minutes they are there to help. Courteous and professional.
Sept. 28, 2022
Ich benutze diese App kostenlos für Popups als auch für Email Marketing. Einer der besten Apps bei Shopify App Store!!! Kann sie nur weiterempfehlen-top service und das kostenlos. Ich weiß nicht was ich ohne diese App machen würde.
Sept. 28, 2022
I used this app to help me set up a pop up for email captures. The pop up worked immediately and I am pleased with the results. I received assistance from Fola in customer service; she was great. I would recommend this app to friends.
Sept. 28, 2022
good and fantastic app ,,,,one app and multiple feature ,good team and staf member great job and best of luck
Sept. 27, 2022
Extremely helpful staff … you’ll love working with them if your stuck … worth the investment and attracts many people to subscribe ! Download this ! You won’t regret!
Sept. 27, 2022
Great app! I used this app to set up pop-up marketing for my online store. Instructions were easy to follow. At the end of setting up and wanted to confirm if there was a fee to set up. I reached out to customer service and got someone named Fola. Fola was extremely helpful. She reviewed my campaign and recommend a few changes to be made and assisted me with them. Her support and kindness were so refreshing. Thank you again, Fola. You and your team keep up the great work.
Sept. 27, 2022
Excellent UI and easy to use. The app also provide a bunch of helpful information regarding bounce rate, spam filters, etc. Moreover, the chat support is extremely helpful when I had trouble adding a custom email domain, eventually I got it to work! Thanks!
Sept. 27, 2022
i've got the best assistance i have ever got using shopify apps in the popups design thank you very much Natalie for helping me out :)
April 10, 2023
** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business. Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯
*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return. Dear Merchant, Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue. It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before. Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall. Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform. Best, Ann
Sept. 25, 2022
Stò utilizzando questa app e davvero hanno un supporto clienti eccezionale. Con i prossimi giorni testerò meglio le funzionalità ma per il momento mi sembrano davvero molto buone.
Sept. 25, 2022
Absolutely great application for automating emails plus more to customers. Great customizing UI and simple to use! Definitely recommend using it! Also great customer service!
Sept. 24, 2022
Amazing !! Is very difficult to find a free app with all these features. I'm using the app for email automation and newsletter popup. The app is very easy to use and there are a lot of customizable templates. The customer care is super fast and helpful. I can't find any system flaws !!
Sept. 24, 2022
We used this App now for several weeks to set up our EMail Marketing and Pop Ups + Upsell Campaigns. The App is really easy to use and if we encounter any problems we just reach out to the support, which is always very kind and extremly fast in answering. We will definately keep on using this App and i can highly remmond to give it a go - especailly because it is still free to use.
Sept. 24, 2022
I used this app to help me set up an email marketing campaign. My guy Lou was very professional and knowledgeable. He really made my night!
Sept. 23, 2022
I used the app do help me do a pop up to let customer know about a weekend sale. The person that help me (Abby) was fantastic and got me what I wanted. Fast, professional and friendly!! could not ask for a better experience. We will use them again!!
Sept. 23, 2022
Great customer support from Abby. Highly recommended. A little weird that you can't change popup backgrounds without editing the CSS but she was able to do it for me without issue.