ONE: AI, Pop Up, SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
1,029
chart
#4,500
All reviews
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Oct. 4, 2021
Really fun app that I'm still diving into and learning. There were a few things that were confusing, but their customer service was very helpful and timely in helping me figure things out.
Oct. 4, 2021
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted. I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter. All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds: MailChimp = 0.01% for spam complaints ActiveCampaign = 0.01% for spam complaints Klaviyo = 0.05% for spam complaints ONE+ = 0.05% for spam complaints Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life. I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability. Please do message me if you have more questions. Cheers, Ann
Sept. 30, 2021
Great app, and the support team are super helpful! Kate was brilliant and straightaway offered to help setting up what I needed, and spent time making sure everything worked great. Highly recommended!
Sept. 30, 2021
Great customer service, was super helpful! I really love how fast they were in solving my problem and directing me.
Sept. 29, 2021
User friendly and great customer support. Received live chat support in about 30 seconds and had my problem solved by Patricia with ease.
Sept. 29, 2021
I had a question about how to configure the popup with my store and they helped me with everything I needed. The attention received was excellent and very friendly. 100% recommendable!
Sept. 28, 2021
amazing customer service help and easy to manage campaigns app didn't slow my website performance...
Sept. 28, 2021
A user friendly APP that helps us a lot on email marketing. Automation of POPUP and email content building and test improves our store performance and efficiency, and also helps Makeblock® store get credit from global STEM teachers for experience design of quality.
Sept. 27, 2021
You had me at free and then you impressed me with the rest. Thank you for not being like the other greedy app developers who charge an arm and a leg for easy to code features like the spin the wheel app. Happy to consider doing paid business with you thanks to this approach. Well done.
Sept. 26, 2021
I left another APP because their prices weren't reasonable and their customer service was lacking. After reading several reviews I chose to try One+. The app is relatively easy to use. The plans are very reasonable for new e-commerce stores and the customer service is AMAZING! Very helpful and very patient. I look forward to working with them.
Sept. 24, 2021
I love this app! It's easy to install and configure & if you have questions they respond very quickly! Great customer service, thanks to Patricia! if you are a mall biz it's awesome how inexpensive their text plans are <3
Sept. 23, 2021
Absolutely amazing customer service. No matter the time, I was able to get help, and they walked me through every step of setting up my campaigns with the utmost patience. I love the app. It's easy to use and have wonderful features. Looking forward to using this app for many many years.
Sept. 23, 2021
I am so happy with the service that we got from your team. You really walked us through the whole process and helped us getting our pop-ups up and running in no time. I strongly recommend using this app. Thanks again!
Sept. 22, 2021
I am using campaigns and with tech support help (Rosy) she assisted me in being able to run campaigns on certain pages of my site using the rules. It is a very easy to use platform and very customisable so it's easy to create on brand popups. Thanks again Rosy!! You were incredible support, helpful, efficient and patient.
Sept. 20, 2021
When I had to submit my work after the holidays, they spent a lot of time helping me, even though they were on vacation. Thanks to them, it looks like we will be able to produce a finished product that meets our requirements. My heartfelt thanks! The application was very well done and achieved most of the desired functions. I am sure the functionality will be improved in the future.
Sept. 19, 2021
So far I found this app is absolutely amazing. Very very customized. Works perfectly til now as I tested few times. Top level app that I found.
Sept. 18, 2021
This app has so many features! If you aren't sure about something, they have great customer service too!
Sept. 17, 2021
5 points. I recommend this application. The app works very well, and the online support is very helpful.
Sept. 16, 2021
Our team finds this app to be professional and user friendly. The customer support team is very quick and responsive.
Sept. 15, 2021
Great app wth great features. Its more than any new site owner can ask for with the free plan. I switched over from using diff app because this offers much more. The customer service is great and rosy answered all my 10000 questions! I ama very happy with this and would recommend it to everyone!