All reviews

Rating Breakdown

  • 5
    96% (937 ratings)
  • 4
    1% (10 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (20 ratings)

Reviews with Text

  • 100% (975)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 28, 2020

Kate was FANTASTIC!! Such a different experience than most "support" groups. Try it!! 5 Stars plus!!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

Highly recommend this great app. Great customer service too. Looking into using all the other features this app has to offer.

Using app

6 days

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 25, 2020

Great app and great support from Sofia today. Would highly recommend to anybody looking to capture subscribers and add a touch of social proof to their website

Using app

3 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 21, 2020

Im glad while trying to set up someone is able to help via chat. Alice helped me so much with every question I had

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2020

great app, very easy to use and setup, good synch with shopify and mailchimp, reactive and nice customer support, and above all so good to grow your email list!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 18, 2020

Very good app for collecting e-mails via subscriptions. And very quick and kind help from support. Thanks specially to Sofia.

Using app

3 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Nov. 13, 2020

We replaced a version of a spin the wheel pop up with the Proof Factor Fortune Wheel. I love the customisation varieties and can really make an impact when it pops up for our customers. I contacted the help team as we had visibility issues with the wheel showing up on small mobile devices and Pauline helped me out with editing the code for us so that the wheel appears higher up on the screen so it is visible. She also suggested a different pop up, other than the wheel, that would be even more suited to viewing on mobile which we hope to try too. Great support and a great visual pop up!

Using app

7 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 12, 2020

I use this app for coupon pop ups and other things for my Shopify website. I am NOT a web designer and I had absolutely no experience with this type of stuff prior to now, so I was feeling resolved to accept having just a basic DIY looking website for my business. I happened to reach out to Proof Factor support using their chat icon and the techs there made it so easy for me to fix things on my site that I just thought I'd never be able to get fixed. They were so helpful, sent the files I needed right through the chat, and stayed with me to the end to make sure it all worked out OK. 100% worth it just for their level of customer support.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

Really Awesome App. The customer service is quick and easy to use. Customer support is quick to help and responsive.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

I love this app! It's user friendly and simple to use. As someone who gets overwhelmed with new things I could say this app didn't overwhelm me one bit. It's straight to the point and that's what I love.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 5, 2020

Really Very Nice App. Perfect for Spin Wheel. And their Support is Excellent. Works Very Well and 100% Customizable. and Free Plan Available. Totally Satisfied

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 28, 2020

Works well & customer service was so helpful! Not sure why it requires 100 characters but just wanted to say they were super helpful

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2020

I literally just downloaded this and had the best service and run through with Victoria and Sofia. They were both super patient and informative it made my experience such a breeze and i'm so excited to get started with this!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2020

I was really struggling to make this work but that is probably due to my lack of technical ability however Kate one of the techies was really patient really clear in instructions as to how to fix my issues. We were on "chat" for about 5 hours so very very helpful.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 23, 2020

I got a little bamboozled (since I'm not very tech savvy), but customer support was AMAZING...and friendly.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 22, 2020

FANTASTIC CUSTOMER SERVICE ! really cool and Fast to fix my problem. All the Best Team !!! 6 stars for you !

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Sales Pop Ups & Email Pop Ups by Proof Factor is essential in our online business. We have experienced an extremely high engagement rate and a healthy conversion percentage. We currently utilize the App on both our South African online store as well as our UK based online store. This should be part of an essential app list for shopify users. The Customer support is phenomenal and almost instantaneous. I'm really impressed.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2020

Great customer service, helped me fix why my emails were not working and the step by step help was just great. I'm not the most techi person, but the help was easy to follow. Looking forward to seeing the impact on sales.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 14, 2020

Great app, works flawlessly and very flexible. I needed support for a test I was doing and Winston was there to help. Great team and the app as I said is fantastic! Very flexible, feature rich and if you're starting up, free until you generate traffic and sales. Just awesome!

Using app

About 2 months

Total reviews

17

Average rating

4.9

5 / 5 Share

Sept. 8, 2020

Service client géniale ! répond super vite ! J'avais un problème et il me la réglé en un rien de temps !

Using app

About 2 hours

Total reviews

8

Average rating

5.0