All reviews

Rating Breakdown

  • 5
    98% (2,438 ratings)
  • 4
    1% (30 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (24 ratings)
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5 / 5 Share

June 9, 2023

amazing app! very fast support, good service and cool features!!! love it! very cool pop ups and increase sales!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 8, 2023

I was talking with Kate from the support team and had generally one of the best, most efficient and most pleasant Shopify Support experiences ever. Excellent!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 7, 2023

I'm new to the app, but during the design process, I made a minor mistake and needed their customer support. The live support I received was excellent.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

Im quite new to this app, but it seems like it works out for my needs. The customer service is extraordinary (Kate), helping me throughout.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

Excellent App, really useful . It has many features and works very efficiently. Really good customer service too.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 4, 2023

What a great app! So many great solution to increase the turnover. One of the best support I have had as well. Highly recommended.

Store

Factori

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 3, 2023

Customer Service is like chick-fil-a its amazing, I could not be more happy with this app it is also affordable and has a nice 10 day free trail

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2023

é bão demais o suporte deles traduziu um pop-up na aba que eu não tiinha acesso estou adorando essa ONE

Using app

4 months

Total reviews

2

Average rating

5.0

1 / 5 Share

June 1, 2023

Be prepared for a massive price increase when you install the app. The prices shown here are ONLY if you have 50 or less customers.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

We regret to hear about your dissatisfaction with the pricing structure. We aim for transparency and it's unfortunate that Shopify App pricing section has a limited template. The initial pricing is indeed for up to 50 customers, as mentioned in our pricing section. For larger customer bases, we offer different plans to accommodate various needs. Please reach out to our customer service team directly at [email protected] or me at [email protected], we'd be more than willing to discuss your specific requirements and help find a plan that suits your needs. Thank you for your feedback. Cheers, Ann

5 / 5 Share

June 1, 2023

Very interesting and complete app, just getting to know everything they offer, but one thing is for sure, they have an amazing customer service!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2023

Honestly by far the fastest customer service on the planet. Plus they take screen recording tutorials for you if you dont understand something

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2023

Great app with amazing support. It has several features from SMS, to Upsell to email marketing and much more.. I would definitely recommend it.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2023

Hey all. Just wanted to share my experience with ONE's customer service today. I had some issues syncing my product pictures and prices through shopify and one. But with the help of Kate and Rissa I was able to resolve the issue. They were super responsive. Kate went through a deep investigation for me and figured it out. Thanks so much ONE team!!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2023

Sehr guter Support vom ONE-Team, sofort wurde mir geholfen alle Probleme zu lösen. Besonderer Dank geht an Maya!! Ich schätze es wirklich sehr, das mir so schnell geholfen wurde. Ich kann die App und den Support zu 100% weiterempfehlen. Danke

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Customer service is awesome. They respond quickly and help you get your marketing tools up and running. I highly recommend this app!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

The customer support is amazing. I had a question and in about 1 minute it got answered and they tried to help me with every problem I had. Eventually, we got it figured out! Thanks, ONE-team!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Customer service and support is outstanding. The app its self has multiple functions and the app is extremely easy to navigate. They have a lot of new things they are working on incorporating and even have a suggestion tab for things to add to the app

Using app

1 day

Total reviews

2

Average rating

4.5

5 / 5 Share

May 13, 2023

AMAZING support from the ONE team, always ready to help and solve any issues I may encounter making it so easy for me to continue using the app. Special thanks to Maya!! for honestly going above and beyond, I truly appreciate it. 1000% recommend this app

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2023

The team at ONE are absolutely fantastic. They will go out of their way to help and make sure you're up and running. A particular shoutout to Rissa who jumped in and solved an issue in no time at all. Highly recommend!

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

May 9, 2023

Very happy with the ONE chat GPT-Upsell_Email Marketin application, I recommend it. especially with NAOMI. Very professional, with a very nice treatment of people. congratulations Naomi. you deserve to be promoted. keep it up and you will reach the top note 100000000

Using app

6 months

Total reviews

3

Average rating

5.0