OptiMonk: Popup, CRO, A/B Test
OptiMonk: Popups you'll love
Rating
4.8
feedback
443
chart
#154
All reviews
Review RSS Feed
April 22, 2021
We really enjoy using Optimonk for our pop ups! We just recently started creating up sell pop ups. They have really good triggers just wish there was one for "customers who haven't made a purchase before"
Hi There, Thank you so much for your positive feedback, we are glad to hear that you enjoy using our application! :) While it is true that not every type of situation can by used currently as a triggering condition,but there are certain setup combinations you can use which can ultimately end with the same goal. For example, you can create direct messages to a group of customers on your website, who have not made a purchase before, if you use the Exclude page visitors option (https://prnt.sc/125gjzi), to mark the thank you page or post-purchase page URL in the settings. If you check the setting, you can even set up for how long you would like to exclude for those customers the option to be able to see the popup. Should you have any questions about our settings, please do not hesitate to visit our support portal https://support.optimonk.com/hc/en-us?_ga=2.17499322.264773628.1619421646-1081280936.1600166558 or write a direct email for us under [email protected] Wish you the best, Tom and the OptiMonk Support Team
April 14, 2021
The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.
Dear Brandy, Thank you for sharing your honest feedback, both positive and constructive. We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust. Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments. We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance. Kind regards, OptiMonk Support Team
Jan. 15, 2021
Very good app even if you use the free version, but I recommend doing the paid version. The customer support is outstanding. An app can be great but if the support isn't there then it's junk. Optinmonk has some really helpful tools and its a breeze once you get how to use it.
Hello, Thank you so much for your kind words regarding our app and our support team! We really appreciate it :) I'm really glad that you find our app helpful and easy to use! Please don't hesitate to get back to us if there is anything else we can help you with. Kind regards, Réka and the OptiMonk Support Team
Dec. 14, 2020
Great exit intent popup app. Easy to use with Shopify and you can easily customize it. Recommend it +++++
Hi Peter, Thank you so much for your positive review, we highly appreciate your kind words :) Have a nice day ahead! Best, Fruzsi
Nov. 23, 2020
Love the app! It's really helped us with welcome offers and promotions and the service has been fantastic! Highly recommend!
Hi Kyle, Thank you for submitting this review, you are awesome! It is our pleasure to have the chance to work with you :) Best, Fruzsi and the OptiMonk Team
Nov. 20, 2020
Like you ... I'm a busy shopify store owner. I juggle many hats. Taking time out to leave reviews is not even on my Ta-Da list. But I had to for this app. Our e-mail capture rate went from below 5% to above 20%. I'm just about to go and the vegas wheel to my cart page, for some reason it wasn't there previously. Cant way to see the improvement. Thank You Guys!
Nov. 15, 2020
easy to use, there are several options to chose from and it started to new conversions immediately!
Oct. 19, 2020
So far, so brilliant. SO editable it is amazing. So many apps restrict so much. I can make this match my site aesthetic, thank you! www.emilyhare.co.uk
Hi, Thank you so much for your review, we are delighted that you are satisfied with OptiMonk and its many features. We are always here to help you, so please feel free to contact us anytime :) Have a beautiful day, Best, OptiMonk Team
Oct. 14, 2020
Great app! I would also like to add that the customer support was exceptional, they helped us with any questions/issues that we had. Highly recommended!
Hi There, It is always a pleasure to see, when a Customer is satisfied with our applications functions and at the same time with the Support provided in the time of needs. I can speak in the name of the whole OptiMonk team , when I say, thank you so much for these kind words and we are always here for you when you need some help :) Best, Tom OptiMonk Team
Oct. 8, 2020
An excellent app with very wide functionality. A really huge variety of display rules and triggers allows to customize the display of the necessary pop-ups as precisely as possible! The appearance of Optimonk pop-ups can be changed as you like and it is possible to give them absolutely any look as needed. In addition, the app can be easily integrated with Klaviyo and it is possible to link pop-ups for collecting emails with mailing from Klaviyo Flows. If you have any difficulties in setting up, you can always contact support team, whose service is also more than good. In short 5/5!
Hi There, Thank you for your great review. We are so happy that you like using our system and you find our support helpful. This is what drives us every day :) Have a nice weekend and take care, Best, OptiMonk Team
Sept. 29, 2020
One of the best Popup app ever. Great functionality, great integrations with other apps. The support team is super great as well. Amazing.
Hi Domas, Thank you so much for your kind words. It is our greatest pleasure to work with customers like you :) In case you have any questions, please don't hesitate to reach out to us! Have a nice day and take care! Best, Fruzsi OptiMonk Team
Sept. 18, 2020
Optimonk is fantastic. It it's a great app and the customer support has been very helpful. Unfortunately, I discovered the popups do not work from the Pinterest app. As more and more my traffic is coming from Pinterest, I will be moving to another popup app that is compatible with Pinterest.
Hi Chad, Thank you for your kind words, you are amazing :) I hope that we will have the chance to work together again in the future! We wish you all the best, OptiMonk Team
Aug. 14, 2020
I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer? UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.
Hi Cherie, Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you. At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns. Have a nice day and talk to you soon, Best, Fruzsi OptiMonk Team
July 29, 2020
Special offers boosted without development, great CMS experience and efficient customer service. Highly relevant for growth teams Congrats!
Hi There, Thank you for your great review. We are so happy that you like using our system and you find our support helpful. This is what drives us every day :) Have a nice weekend and take care, Best, OptiMonk Team
July 29, 2020
We immediately saw an increase in lead and sales conversions almost within minutes of implementing our first Exit Intent. Plus, when I have had a question or needed assistance their support was fast and really helpful. Great program from great people. Highly recommend.
Hi John, Thank you for taking the time for submitting this review, you are awesome :) We are super happy that you enjoy using our system and that you are satisfied with our support. It is a delight to work with you! Have a nice day and take care, OptiMonk Team
July 8, 2020
The app is great and Tom and Fruzsina were exceptional in providing help and even designing some great pop ups for us. Highly recommend!
Hi Diana and Boris, Thank you so much for your kind words, it is a delight to have customers like you. It is always a pleasure to help you, so please contact us anytime when you have a question. Have a beautiful day ahead, Tom, Fruzsi and the OptiMonk Team
June 26, 2020
hiii.. how to use the optimonk.. i can't view it in our website.. help me to preview it in our website..
Hi There, We are very sorry to hear about your experience. I checked your account and the reason why the popup did not display was that the domain name assigned to the campaign was not correct. However, I made the change for you and can assure you that the popup is working well, let me share with you a screenshot: https://prnt.sc/t6vaea May I ask you to try again and let us know if you still experience it? :) Thank you very much and I wish you a lovely day ahead! Best, Viktoria OptiMonk Team
June 22, 2020
App very simple to use. Optimonk helping me a lot with these wonderful features. I am planning to upgrade to premium package of this app.
Hi There, It is always a pleasure to see, when the usage of OptiMonk is considered simple to use, as we always aim to keep things simple, but at the same time modern and up to the standards of the 21st century. I can speak in the name of the whole OptiMonk team , when I say, thank you so much for these kind words and we are always here for you when you need some help :) Best, Tom OptiMonk Team
June 18, 2020
Excellent app, easily laid out in a useable modern interface and should you encounter any difficulties, the tech support is spot-on willing to help to perfect any task. Highly recommend this program.
Hi, Making our product user-friendly and easy to use is our topmost priority so it is always a pleasure to see that our users appreciate our efforts. Thank you for sharing your experience with us, you're awesome :) Have a nice day :) Best, OptiMonk Team
June 18, 2020
A lot of best features in it at very efficient cost. Was recommended by one of my friend and loving using it. Thanks!
Hi There, Thank you so sooo much for your kind words, we really appreciate it! :) We are working hard on creating new and awesome features to suprise your visitors with the most up-to-date designs for popups and create new ways to make them appear for your visitors. I hope that you will find our new ideas just as useful as the ones you are currently using. You're a star! Wish you the best, OptiMonk Support Team