Pickup Delivery Date Pickeasy
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Subiksha was very helpful through learning how to use the app.
I had a unique situation with very specific pickup dates and locations, and I was so grateful that Pickeasy offered a Zoom meeting to walk me through it. Jennifer was amazing—she patiently showed me exactly how to set things up and even went above and beyond by helping with other details like helping me set my delivery and pickup fee. Her support made everything so much easier, and I left the call feeling confident about using the app. Later, I had a new question and set up another Zoom where Barath was very helpful as well. Thank you, Jennifer and Barath, for the outstanding help!
Manaz was exceptional in the help he provided. He checked my store multiple times to see how my store can be improved. Quite patient and took his time to help me. Thank you Manaz
Thank you so much for your review. It really means a lot to us and our app's growth!
Barath was extremely helpful and patient during our zoom call. Everything was set up in a timely manner.
Manaz was awesome thanks for your support!
Thank you so much for your review. It really means a lot to us and our app's growth!
Manaz was extremely helpful and fixed my concerns very quickly. He also made excellent recommendations and addressed that as well.
Thank you so much for your review. It really means a lot to us and our app's growth!
This app works great and the Logbase support team is phenomenal. I've never experienced such amazing support with a Shopify app before! I did a free trial of another app from Logbase (Dealeasy), and had such a positive experience with the support that I decided to look into their other apps. I was already using another shipping calendar app but after the trial on Pickeasy, I'm switching over. The app works really well. It may take awhile to understand exactly how to make various changes and customizations, but every single use case I needed for the app was covered. I've never known an app company whose support team will answer questions and make technical changes on the fly for you (at all hours of the day!), or where you can schedule a zoom call on Calendly to go over questions. I'd like to call out Vignesh and Kavishan from the support team who have been extremely helpful so far. I definitely recommend this app and the Logbase company!
The app works like magic and is perfect! Sudan Ravi and Subiksha was extremely helpful and supportive—he resolved my issue within a minute and made the whole process smooth and stress-free. Excellent service!
Spoke with both Subiksha and Jennifer to make fixes to my site. Both provided excellent support for two different queries. Clear and concise instructions provided over a zoom call. I really appreciate it.
Thank you so much for your review. It really means a lot to us and our app's growth!
Manaz was extremely patient and helpful with setting up the app on my storefront. I am new to Shopify and he was knowledgeable and kind!
Thank you so much for your review. It really means a lot to us and our app's growth!
Subiksha - great!
Thank you so much for your review. It really means a lot to us and our app's growth!
Fabulous customer service, resolved my issue of the widget appearing at the bottom of some pages immediately. Was able to install every thing I wanted with this app for a bakery company. Great customisations.
dhina is very helpful and patienly solve every issue that raised by me! Thank you for the support manaz is very supportive and experienced in handling the best alternative solution for us. We appreciate his support and time. Subiksha is very supportive and experienced in handling the best alternative solution for us. We appreciate her support and time. Thank you for the prompt support everytime I raised the request.
Just started to use the app and so far looks good, does about 95% of what I would need it to do but that is limited just by my Shopify subscription. Both Barath and Moonz were very helpful in helping me setting up the app.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Unable to use full capabilities as explained Pickeasy's help documentation. Pickeasy requires the CCS API. Although Pickeasy's help documentation says that this can be added by a Shopify admin through live chat, the information Pickeasy provides is not fully accurate. The plan I am on does not allow me to have access to the CCS API, even by paying an extra $20/mo to Shopify. I would need to pay a minimum of $100/mo extra to Shopify (in addition to the Pickeasy fees) to be able to fully implement the Pickeasy app.
Hi Michaela, Thank you so much for your feedback. Just to clarify, the Carrier Calculated Shipping (CCS) API is a requirement from Shopify, not from our app. It’s only needed if you want to set your own delivery or shipping rates inside Pickeasy — otherwise, you can use all core features without it. We’ve clearly mentioned this in our in-app banner and User Guide since Shopify controls the pricing and eligibility for the CCS API. I completely understand how confusing this can be and truly wish it were something we could control directly. If you’re open to it, I’d love to personally check if your store really needs the CCS API or suggest other workarounds that don’t require it. Please reply to our email from [email protected], and I’ll be happy to help right away. Warm regards, Siva Pickeasy - Logbase Team
This is the by far the service I have taken for Shopify. Thank you Dhina and Manaz
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Thank you so much for your review. It really means a lot to us and our app's growth!
Thank you Boris for addressing our comms
Vinduja helped me through the problem pomptly
Subiksha was very helpful in the zoom call. Very quick to answer and solve the issue. Highly recommend this app to others.
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