All reviews

Rating Breakdown

  • 5
    97% (999 ratings)
  • 4
    2% (19 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (4 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 4, 2021

I changed to use this app as the previous provider had too many glitches and didn't really assist me to rectify the issue. LogBase provided me with clear instructions when setting up the app to integrate my with my store and then immediately jumped on a zoom call with me to help me with the rest of the issues that I was facing. I highly recommend them and their excellent customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

I am using this app to schedule deliveries of picnic boxes to the island of puerto rico. Sree helped me set it up with all the custom details exceuted perfectly, and we will keep this subscription indefinetly. HIGHLY RECOMMENDED

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

The application meet every need we had to cover in our store. The setup process is simple and well explained in the documentation. A special mention goes to the assistance which is quick and responsive. 5 stars well deserved.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

Works perfectly for small businesses that need customized pickup and delivery options! The support is amazing, so fast and they helped me customize my checkout options. 10/10!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2021

Kumar and his team have been amazing and super helpful from the start. They help me set up my website delivery properly and again assisted me right away with my changing needs. This is the best customer service I ever experience. No Wait time, super helpful and very professional. Definitely would recommend this app to any other business. Definitely worth the price!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2021

I used this app to make my local pickup and delivery efficient. This helps me a lot with this process. Thank you for the amazing service guys

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

Got the help needed for set-up. Can't wait to use app to make delivery & checkout easier. Thank you!

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Amazing!! The customer service is out of this world!! A rep stayed on chat with me for over an hour customizing the app for my shop and let me know next steps for adding a second location. My shopping cart now looks fantastic and is so much easier to use than the other app I was using! Thank you!!!!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

I recently switched from another service I use for Local Delivery and Pickup options. I used to have to email my issue and wait until the next day to get a reply and read and apply the solution. After swapping services, it's less inexpensive and the service is fantastic! I scheduled a zoom to help get it setup; which I thought they would walk me through it. But NO, they did it for me. THANK YOU KUMAR for your expertise and your assistance in getting my app setup. Amy

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2021

Great customer service and very patient in explaining to a not very computer savvy client. We are glad for this app.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

This app is miles above one of the competitors which we used first. We were unhappy and looking for any change, but could not imagine how many issues would be fixed JUST upon installing it. We did have to contact customer support, but Sudhan from their customer service team was a dream. Solved all of our critical issues at an odd hour, I simply clicked the "chat with an agent" button and he immediately asked if I'd prefer a Zoom call, we got everything worked out. Fantastic app, highly recommend.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2021

The app is suited for my purpose, but most of all, I am very impressed by how helpful and efficient the team is! The support is very fast and responsive. I am gald that I found this app. Thank you Kumar and the team:)

Using app

2 months

Total reviews

6

Average rating

4.8

3 / 5 Share

Jan. 15, 2021

I installed this app to help me schedule pick ups and local deliveries. After only a few days I decided to uninstall when I discovered a flaw that allows customers to select local delivery than check out without providing their address - causing me to have to get in touch with the customer for clarification. Which totally defeats the purpose of the app. I spoke with customer service and the problem can be remedied if you upgrade the app (aka pay more money) which to me is like - you know there's a glitch in the system but in order for the app to run smoothly, you want me to pay more. Ya okay.... There are some things I liked about the app, but ultimately having to contact customers to follow up doesn't serve my business well.

Using app

19 days

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for the feedback. Actually the checkout page of Shopify is not customizable, you can verify this with Shopify as well and the only way for any app to handle local delivery with rates completely is with their carrier calculated shipping API. The API is free with the annual plan of Shopify and it is $20/month in their monthly plan. This is charged by Shopify, not the app. For the app to handle delivery rates we don't charge extra. It is part of your current plan itself. We have already emailed you and we will be glad to connect on a Zoom call and set this up for you in the current app plan itself.

5 / 5 Share

Jan. 15, 2021

Enfin un application qui me permet de mettre un minimum de commande par zone. Un très bon service après-vente.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2021

This was very easy to set up and use, and the customer service is very responsive and helpful, especially for a newbie like me.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2021

Great app and very helpful customer service. Truly good at what they are doing. Highly recommended for stores with pickup and shipping options.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2020

This is the best online help i have ever received before!! I wish all my apps were like this! unfortunately they don't even compare.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2020

Great app to use for local deliveries and super great customer service through zoom. I had issues setting up and had a great experience through zoom with the technical service rep helping me with my issue and beyond.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2020

The app is decent. But what is really insanely good is their customer support. I had some very specific requests and they helped me within minutes being friendly and efficient.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2020

Just purchased the tool & was impressed by the quality of customer service and support that was provided. Thanks, Shree!

Using app

5 months

Total reviews

1

Average rating

5.0