All reviews

Rating Breakdown

  • 5
    97% (997 ratings)
  • 4
    1% (15 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (7 ratings)

Reviews with Text

  • 98% (1,001)
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5 / 5 Share

Aug. 5, 2021

Was having difficulting with a couple of settings and messaged the support team. Within 5 minutes I was on a Zoom call, he was controlling my screen and entering code to fix all my problems. Amazing service I was so impressed by this. I highly recommend you download the app.

Using app

36 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

App works great and customer service is excellent. Meets all our needs and customisations by the team were very helpful.

Using app

13 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 5, 2021

Thank you, Thank you, Thank you!!!!! I have had this website for over a year and I have finally been able to get it up and running with your help and expertise. You all went above and beyond expectations and troubleshooter every angle of potential problems with my checkout process. AWESOME! Thanks again!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2021

Needed help with Draft Orders and the team got on zoom with me and resolved the issue in less than 24 hours. Great service - thanks!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2021

We have very specific needs, so it was difficult to find an app that could meet all of our demands. I came across this app and was so happy when I found out they could meet our needs! Their support is awesome, they are available around the clock and are always there to help us. I am very grateful that we found this app for our store and I want to thank the developers and support team for their continued help!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 14, 2021

Excellent, easy to use app with awesome customer service. These guys offer several different methods of contact to make it easy and the support is thorough and quick. Brilliant - would recommend to anyone with one location or several.

Using app

25 days

Total reviews

5

Average rating

4.8

5 / 5 Share

July 8, 2021

Our floral & gift store is using this app now to allow customers choose when they would like to receive their orders, by choosing if they want a delivery, or to pick up at the store. We customised the date range and time slot according to our business hours. The interface is user friendly, it's very easy to use as feedback by our friends who have tested out our newly launched website (we shifted from another e-commerce platform to Shopify recently) Installation is hassle free and the only thing we faced was the date picker window got truncated while on mobile mode. Once we wrote in, they replied within 6 minutes and got it fixed, that's just incredible.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2021

I used this app to help me customize my page so I can have date and time slots for delivery. I had an issue trying to solve something with Paypal and Saravana was the best helping me with some coding. Less than 10 minutes and he solved my issue!!! I recommend the team so much, they are so very helpful. Thanks a lot!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2021

Great App ! Very useful, easy to set-up and to use. Great support, very kind and helpful. I defenitely recommend them. Thanks !

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2024

Siva is very helpful and competent. I asked for 3 scenarios of shipping rates and he was able to work out a great solution. He is also patient and pleasant. The experience gives me much confidence to continue using Logbase / Pickeasy. Thank you Siva and Logbase.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Great App, excellent support by Barath! Greetings to Rahul who helped me, specially Barath setting everything my business needed up! Great Job!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

5 / 5 Share

May 28, 2021

Sree is the most patient and so knowledgeable about his work! Thank-you so much Sree! Please give him a pay raise

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2021

The app has much better functionality and features than I was even aware of. The support was fantastic. They jumped onto a zoom meeting with me within minutes and walked me through the app setup! GREAT JOB! THANK YOU SO MUCH!

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 20, 2021

This app works perfectly well. It is easy to integrate and the customer service is simply THE BEST. They answer in real time and can access the backend of your site to fix any problem in just a few minutes after the request. Absolutely recommend!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2021

Great apps, works perfectly and the customer service is so great ! They take the time with a zoom callto help out aand make sure you truly understand. Thanks again for your previous help !

Using app

About 16 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Very well thought out, with so many customizations and features possible to suit your delivery/pickup needs. Customer support is also top notch! Updated to add that I have on several occasions been in touch with customer support, and they have all been fabulous. Annie helped me with setting up the advanced app, and I had a number of things I needed help with - she did them all in a timely manner and exactly how I needed them to be. Thanks so much!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2021

Amazing customer service. Easy to get a hold of and great communication. Easy to work with and gets to the root of the issue fast.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

The team has been super helpful in assisting us in setting up delivery& pickup on our store due to our complicated delivery settings. We're live with the app for almost a week now, so far so good. Happy with how its working out so far! Try it out and get in touch with them via zoom to get help, their support have been quite impressive! Update: Aug 2023 - have been using the app since Apr 2021. Support had been great and have helped in minor adjustments as and when required. Much appreciate the support!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2021

This app has been the only way we were able to create a digital food pickup/delivery platform on Shopify. Anytime I need support the guys answer immediately on the app chat. It’s like they never sleep... but very thankful. Loving the new improvements also! Thanks guys. - solthaikitchen

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2021

I've had so many question on how to customize my shop to better suite my needs. All the techs are so knowledge able and are always available instantly via zoom for help. Worth the money!Love this!

Using app

14 days

Total reviews

1

Average rating

5.0