OrderEditing.com

Aug. 29, 2024

We've needed an app like this for years, as edits are the main reason for contacting our CS team. As a gifting business, plans change, and customers have high expectations. This app enables the customers to take ownership of quick edits, leaving our CS team to help customers with more complex changes and requests. The team at Order Editing are so hardworking and quick to respond, and always making improvements to their app. The customisations with Flow are super easy to set up. Also saves the hassle and money of having to cancel an order to edit. All round great app, customisable to your business.

Aug. 23, 2024

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service. The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase. And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

Aug. 21, 2024

We utilize this to cut down on the number of edit/cancellation requests we receive and have definitely seen an improvement! Hamish and his team are really responsive and constantly making updates. Definitely recommend Order Editing for self-service edits and more!

Aug. 18, 2024

"Great app with excellent customer support! This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"

Aug. 17, 2024

The app has been amazing and really made things easier for our CX team. Ran into a few issues setting up and Hamish jumped on a call with us to solve them asap. Great support, great app. Plus helps drive extra revenue.

Aug. 16, 2024

Hamish and the team have been amazing to deal with, and always very prompt! both with the onboarding and post implementation support. Well done, highly recommended.

Aug. 16, 2024

Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak. Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.

Aug. 14, 2024

The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement. The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency. Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow. A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.

Aug. 1, 2024

The onboarding was a breeze, the team made the implementation super easy, only took 10 minutes.

Aug. 1, 2024

We just got the app, I will update this review if issues arise but I must say. THIS APP IS A MUST, it will save you so many CS emails / live chats etc. Hamish is a good guy, I really wish him and this company the best. I am sad though shopify doesn't have the brains to do something like this. 10/10 GOATED WITH THE SAUCE

July 29, 2024

This app is incredible, and the founders' support is fantastic, too. We have been able to save a lot of hours on support tickets, and the app has also generated significant upsell revenue. The most important thing, it improves the customer experience! Highly recommended!

July 29, 2024

This app is a must have and creates a win/win where customers can easily change their errors and update order details, without the need to contact your customer support. The developers go above and beyond and we had a few initial challenges which they addressed swiftly.

July 25, 2024

Hamish and his team have been amazing with setting this app up. It has saved me a lot of administrative time as well as helping my customers get more in their order which also increases my AOV. Support has also been amazing. Thanks team!

June 21, 2025

It's been gravy to setup and looks really solid as app blocks in the Thank You and Order Confirmation pages. It's already saved us a ton of time with our BOGO sale by allowing people to update their own orders and I spoke with Hamish on getting our backend set up through Klaviyo. He was super helpful and a solid guy! Definitely recommend

July 22, 2024

The boys at Order Editing have created a very incredible product. It both reduces costs and most importantly time spent editing shipping addresses for customers, whilst driving revenue through its upsell capabilities. Its seamless and an extension that just does its thing and gets result. A must have for all Shopify stores.

July 22, 2024

Hamish is super helpful and easy to use app. 100% recommend

July 17, 2024

We are so thrilled to have found this app! It has to be one of the best and most useful for Shopify merchants. We always get customer requests for order adjustments, address updates, etc. etc. This app allows customers to self-service their requests and frees up our time. The team at Order Editing is beyond fantastic. They helped us Onboard, are responsive to help requests. The app they developed is genius and a must-have for all Shopify merchants--it's an app that adds huge value to our site and, at the same time, streamlines our customer service. Highly recommend!

July 14, 2024

I can't believe this app hasn't always existed, it seems like such a no-brainer! Absolutely recommend this to anyone. The support from the team is also amazing, super helpful in getting things implemented and set up. Get it!

June 28, 2024

Hamish and the team have been incredible with the set up! Such a great app, has saved us heaps of time. Highly recommend!

June 23, 2024

Stoked with this app - we probably don't have to hire another cx role due to installing this. Hamish and the team were super helpful with install.