OrderEditing.com

We recently started using the Order Editing app, and it has been an absolute game-changer. The app itself is intuitive, seamless to integrate, and has made facilitating post-purchase order edits a breeze for our customers! A huge shout-out to Hamish and Pauly for their incredible support throughout onboarding and beyond. They’ve been proactive, responsive, and went above and beyond to ensure we were set up for success (some of our use-cases were quirky). More broadly they're positive, energetic... it's infectious! If you're looking for a reliable app to provide self-service order editing, improve customer satisfaction and drive up-sells, I can’t recommend this one enough. Exceptional app with equally exceptional support!

We installed Order Editing before our Black Friday sale to help reduce ticket volumes for our Customer Service team, and it did exactly that! It was extremely easy to get set-up and going. Hamish and the team are second to none. They've built a great solution for a problem that most ecomm merchants and brands experience on a daily basis. Highly recommend this to any Shopify merchant. It'll be a staple in any Shopify tech stack I build from now on!

OrderEditing has help us reduce tickets and drive revenue. It was great off the shelf, and only got better as we worked with the OrderEditing team to customize the app to our company's specific needs. Quick and seamless integration with tons of features and functionality built in.

This app is an absolute lifesaver! Enabling customers to self-serve and make edits to their orders is one of the smartest decisions we've made for our business. Our customers can now easily handle tasks like address changes, applying coupon codes, and adjusting quantities—freeing up valuable time for our customer service team. The app even caught attempts by customers to remove all paid products from their orders to claim free items. In those cases, the order editing feature automatically canceled the orders for us—an invaluable safeguard! We've also seen a noticeable increase in add-ons thanks to the app's upsell feature, which has more than paid for itself—four times over! This app is nothing short of incredible, and I can't think of a single reason why any business wouldn't install it immediately.

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer. Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help. Highly recommended!

We launched this app on Oct 15th, it is now Dec 3rd and 3.5k of our customers have self-serviced their orders in that time. That is a whopping number of customers that didn't need to reach out to our customer service team, and the upsells we've enabled are the icing on the cake. A genius bit of software, run by some truly inspirations people, who are responsive and attentive. Installing this app is a no-brainer. Truly.

Reducing tickets and increasing upsells! What more can i say? Don't sleep on this app, been a real game changer for us.

Great application that provides a lot of value for the customer and saves a lot of customer service tickets

We have been using the OrderEditing app for quite some time now and I have nothing but positive things to say! It has saved us 100s of CS hours and also improved the customer experience a lot! Can't recommend the app enough! A game changer!

While we have not yet been able to utilize any of the upsell features (due to our own system limitations) I would highly recommend this app for the order editing features. What sets Order Editing apart from similar apps in the market place is that they expose so much via Shopify Flow, enabling many customization options for the merchant. The Order Editing team are also top-notch and dedicated to ensuring success for their users.

OrderEditing has been a gamechanger; not just in reducing tickets for the Customer Service team, but also in time spent manually changing/cancelling orders by the Operations team. Great app with an even greater team to work with - thanks to Hamish, Keira & co for continuously looking at ways to improve functionality, enhance the user experience, and making our suggestions into features! It's hard to believe an app like this hasn't always existed

An app to cause an issue that has been around forever that everyone has ignored until now!! Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.

Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!

No brainer for our team. Saves our customer support team a massive amount of time, and frees them up to better service our customers for more complex issues. Address editing in particular has become almost non existent as customers can self service this. Hamish & the team have created a great, simple product, that really should be built into Shopify natively. The team have worked closely with our ERP + our internal devs to ensure order flows work correctly, and are accessible to make quick changes and tweaks to the product as needed. Would recommend.

A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.

Best of the best. Empowering customers to self serve is a no brainer in today's world. Save your team time, eliminate the mundane repetitive work for your people, and create a win/win/win situation! This app literally pays for itself. The Order Editing team puts the cherry on top with best in class support to ensure that you're getting the most out of their platform. Can't recommend enough!

Hamish, Keira, and the rest of the Order Editing team have changed the game. Our Customer Service team noticed a huge drop in tickets during a recent sale. Do you know why? Because customers didn’t need to contact us to cancel or change their orders anymore!

Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!

We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.

A no brainer add to our storefront and customer experience. SaaS doesn’t always come with the ~service~ after you’ve installed or signed on. The Order Editing crew goes above and beyond. They’ve been super helpful in making sure we could find a configuration that worked with our ERP.