OrderEditing.com

Amazing customer service and functions

This app has been a game-changer for our store. Beyond letting customers easily edit their orders, it seamlessly handles upsells while integrating with CIN7 inventory management. Keira even configured multi-warehouse inventory routing, allowing us to serve different markets with a wide product catalog, no split shipments, no customer service headaches. Nice work.

This app is quietly making our CX team's job MUCH easier, and generating effective upsells for our in-checkout and post-purchase experience. One of the cleanest ROI apps we've used, and super easy to execute!

Adds functionality that should be core to the Shopify experience. Great team that gets in the weeds with you to figure out any implementation issues. Always launching new features - great app.

Super awesome app! Love the support, love the too. Kudos to Jacques for helping get our Upsell running

Order Editing is incredibly user-friendly, allowing customers to self-manage their orders, which has saved our support team so much time. Most importantly, the upsell features have driven a clear increase in our AOV. The onboarding experience was just as impressive; Erin was knowledgeable, informative, and made the setup a breeze. Highly recommend.

This app is a no brainer, save my customer support team a bunch of time, no more repetitive tickets, and with the upsell feature, this app paid for itself, and A LOT MORE, I think I have a 30x roi on this, if you're running shopiffy store, install it asap, customer support is 10/10 too, shout out to Jacques

This app is fantastic, it has huge capabilities and can have a real impact on conversions. The support team are one of the best I've ever worked with, shout out to Erin for competency and easy communication, and to Keira in the dev for her backend support. Would highly recommend!

Such a great app. Huge thanks to Hamish and the entire team — the passion and speed of response really stand out.

Great app, its a no brainer. Heaps of functionality, the team is great to deal with and know exactly how to help your account improve + fix issues. Thanks!

We’ve had a great experience using Order Editing — it’s been seamless to implement and has worked really well for us across multiple regions. Ben and Paul have been incredibly helpful throughout, always quick to support and iterate where needed. Highly recommend for any team looking to improve post-purchase flexibility and customer experience.

We switched to this app from Cleverific and i'm so glad we did - it contains a lot more features, looks great aesthetically on the thank you page and saves a ton of time in reducing customer support tickets - especially adding discount codes and extra items post purchase. Support is amazing with Jacques giving me an individual online training session and then patiently answering all my questions after that. Highly recommended!

Jacques was extremely helpful and proactive. Order Editing has had a huge impact on the amount of customer service enquiries coming through, and we've had great feedback from our customers who love being able to update their order themselves when they've made a mistake or they want to add more products. We've also had great results with the upsell component which has been fantastic.

I hit a few bumps early on during the integration, but the team, especially Pauly, has been super helpful throughout. I'm really excited about this app and hope it helps cut down on address and order issues for our customers.

We were using another app before this, but every brand I shopped with seemed to be using Order Editing. Naturally, I had major FOMO, so I decided to give it a try… and it was love at first edit. It’s only been a few weeks, and it has already saved our team hundreds of support tickets. My favourite feature is the upsells, especially the free shipping threshold upsell. IYKYK. They’ve been converting ridiculously well since we made the move, and we were even able to ditch our separate upsell app completely. Yes, the tech is amazing and the integration was seamless. But the real difference is the team. Their support is next level. You can tell they genuinely care about building the best product possible and actually driving ROI for their customers. That’s been clear in the results we’ve achieved in such a short amount of time. If you want to free up your team’s time, increase AOV, and improve your CX, Order Editing is the way to go.

We’ve had a really great experience using this app so far. It’s been easy to navigate, intuitive to set up, and the functionality has been smooth on our end. Jacques has been incredibly helpful throughout the process. He’s responsive, proactive, and quick to troubleshoot whenever we’ve had questions. Highly recommend!

Excellent customer service and help setting up the app - I wish all app's had this level of setup and assistance getting up and running. We expect this to be a fantastic addition to our site, and thanks Hamish and his team for the great work so far!

Order Editing has changed the game. Reducing address issue headaches and increasing upsell value. Super thankful for this app, and Lachie made the onboarding as seamless as you could ever want.

Saves customer service alot of time! And customers love it

Our product lead discovered Order Editing through shopping on a site that had it, and immediately thought - "WOW! I'd love to have that on our site." We investigated other apps with similar features, but Order Editing was the standout best. We had a very smooth onboarding process with Lachie and Jacques right before BFCM and this tool reduced our CX contacts for address errors, order cancellations etc. by a massive amount. If you're considering this app, we definitely recommend you give it a try!