OrderEditing.com

Oct. 13, 2025

OrderEditing is a true game changer. It’s rare to find an app that can increase revenue while simultaneously reducing customer support tickets, but this one delivers. The functionality is seamless, and the support team behind it is genuinely exceptional — responsive, knowledgeable, and invested in helping brands succeed.

Oct. 13, 2025

A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service our business. 10/10

Oct. 12, 2025

Absolute no brainer app. Team are fantastic with incredible support and innovative approach. Its immediately saved us customer service time and issues with incorrect orders being shipped / followups and unnecessary charges we have to bear due to human errors. Upsell piece also a game changer integration to make app even more useful!

Oct. 12, 2025

Order Editing has been great for our store. It has basically entirely removed all customer service issues relating to urgent address changes, freeing up so much more time for our CS team.

Oct. 12, 2025

The support and expertise from the entire Order Editing Team has been nothing short of fantastic. From onboarding and beyond, they are there to help you deliver incredible results and make the customer journey even better along the way. Their team never rests, and they continue to provide great updates to the app! I would absolutely recommend that you have a chat with their team and get on board.

Sept. 9, 2025

Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.

Sept. 8, 2025

Sept. 8, 2025

The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.

Sept. 4, 2025

Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue. The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support. We highly recommend this app for any team looking to boost efficiency and drive results.

Aug. 27, 2025

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

Aug. 26, 2025

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!

Aug. 25, 2025

OE has been a real game changer for our store. From the beginning, Lachie and Paul made the whole process seamless. They’re quick to respond, great to deal with, and genuinely care about making things easy for their customers. The app itself was simple to set up and has had an immediate impact. We’ve seen a huge drop in customer service tickets, which has freed up our team to focus on other priorities while giving our customers more flexibility and control. Highly recommend!

Aug. 22, 2025

Fantastic app, amazing functionality

Aug. 22, 2025

Essential app with an outstanding team behind it! We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team. What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall. And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done. No idea how other shops manage without OE — for us, it became a core essential.

Aug. 21, 2025

A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.

Aug. 20, 2025

In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!

Aug. 20, 2025

Hamish has been incredible to work with, he truly gives 100% every step of the way and walks you through everything in detail. Order Editing itself has been a game changer for our team, making it so much easier for customers to update their orders seamlessly. Between the product and the support, the experience has been excellent. Highly recommend!

Aug. 19, 2025

We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise. Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.

Aug. 18, 2025

We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking for. The founders are great and really care about the success of their customers. Highly recommend!

Aug. 18, 2025

Game-Changing App with Real Results We’ve been using Order Editing for about two months, and it’s already made a huge impact. In that time, we’ve generated over $22K in upsell revenue — an incredible ROI. Even more valuable, it has eliminated thousands of support tickets and streamlined our CX workflows, which our customer experience team truly appreciates. The product delivers on its promises, the support team is excellent, and the value is undeniable. Highly recommend to any brand looking to unlock new revenue and reduce operational friction.