Order Merger: Merge Orders
Merge orders automatically and cut shipping fees
Rating
4.6
feedback
65
chart
#771
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
12%
-
Less than a month
32%
-
Less than a year
34%
-
More than a year
14%
Reviews Summary
The Triom Order Merger app has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, effectiveness in merging orders, and the significant time and cost savings it provides. The exceptional customer service provided by Tom, the support team member, is highlighted in many reviews, with users appreciating the quick responses and helpful assistance. The app is described as a smart and useful tool that solves a common issue with Shopify's order handling. However, there are a few negative reviews that mention issues such as duplicated orders, revenue inaccuracies, and poor customer support. Despite these drawbacks, the majority of users highly recommend the app for its functionality and the positive impact it has on their businesses.
Highlights
Review RSS Feed
All reviews
Jan. 28, 2026
We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn’t need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to respond properly. The app itself is simple, smart, and does exactly what it promises. Being able to merge orders easily solves something Shopify doesn’t handle very well on its own. The free plan works perfectly for a small store like ours, and it feels flexible rather than limiting. Overall, it’s just been a really positive experience!! A smart, useful idea backed by exceptional customer service, something I haven’t experienced in a long time. Definitely something we can see ourselves continuing to use as we grow. Highly recommend! Thank you again, Tom.
Thank you so much for taking the time to write this - it really means a lot, especially hearing that the support experience made a difference. I always believe that even small questions deserve a proper answer, so I'm glad that came through. Really happy to hear Order Merger is fitting in well with your store. As you grow, the app will scale right alongside you - and I'll be here if you ever need anything. Thanks again for the kind words, and welcome aboard! Tom
Jan. 17, 2026
Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step.
Thank you for the kind words! It was my pleasure to help you get everything set up perfectly for your seasonal sale. Hearing that your customers are actively appreciating the combined shipments and refunds is exactly what I aim for. Always here to help if you need anything! Best, Tom
Dec. 29, 2025
Great app that works exactly as expected, and Tom’s support was fast, clear, and extremely helpful.
Thank you so much for this wonderful review! It was my pleasure to help you get everything set up. I'm always here if you need anything else! Best, Tom
Nov. 25, 2025
I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.
Thank you so much for this review! It was my pleasure helping you set up the shipping refund feature and explaining about our automatic bulk merge feature - it's one of those hidden gems in the app that can make a big difference for both you and your customers! I'm always here if you need any help along the way. Best, Tom
Nov. 23, 2025
Great customer service. I needed help understanding something on a couple of merged orders. Customer service chat was with me after a very short wait and helped clear things up for me.
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