TrioM Combine & Merge Orders
Save shipping costs by merging orders into a single order
Rating
3.4
feedback
85
chart
#600
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
21%
-
Less than a year
47%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a significant number of negative experiences reported by users. The main themes found in the reviews include issues with order duplication leading to significant financial losses, inaccurate reporting of revenue and quantities, poor customer support, and challenges with merging orders accurately. On the positive side, some users found the app useful for combining orders seamlessly, saving on shipping costs, and providing good customer support when needed. However, the negative aspects such as double counting revenue, inaccurate reporting, and lack of effective solutions for order merging seem to outweigh the positive experiences for many users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 28, 2025
DO NOT USE THIS APP!!!! PLEASE!!! THIS APP DUPLICATES ORDERS AND LOST ME OVER $25,000 WORTH OF PRODUCTS. PLEASE PLEASE PLEASE UNINSTALL THIS ALL IMMEDIATELY! I CANNOT EXPRESS HOW MUCH I HATE THIS APP.
Feb. 16, 2025
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
Jan. 13, 2025
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.
Jan. 2, 2025
We use this app, however, be very careful with settings. As far as I can see, the defaults could cost you. Last year we merged several thousand $ worth of orders but it seems the the app created new orders as if it they were additional sales. Shopify then overestimated the 1099 to the IRS—showing elevated sales. As a sole proprietor or LLC, you'd need to enter the excess as "returns and allowances" or similar in schedule C of your 1040 federal return. Simply stating your actual sales would underreport sales sent to the IRS and could cost you an audit, and a lot of additional red tape. Depending on your State, the problem could even be further exacerbated.
June 27, 2024
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
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