Order Merger ‑ Merge Orders
Order Merger - Merge Shopify Orders to Save Shipping Costs
Rating
4.5
feedback
61
chart
#757
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
13%
-
Less than a month
28%
-
Less than a year
34%
-
More than a year
15%
Reviews Summary
The Order Merger app has received overwhelmingly positive reviews from users, with many praising its functionality and customer service. Users appreciate the ease of merging orders, saving time, reducing shipping costs, and improving overall efficiency. The customer support team, especially highlighted individuals like Tom and Anton, is commended for being responsive, helpful, and quick to resolve any issues. However, there are a few negative reviews that mention issues with inaccurate revenue reporting, duplicate orders, and unresponsive support in critical situations. Some users also expressed concerns about the app's impact on financial reporting and the complexity of settings.
Highlights
Review RSS Feed
All reviews
Nov. 25, 2025
I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.
Nov. 13, 2025
Very good tool and great service!
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you and that you're happy with the service. If you ever need anything, I'm always here to help! Best, Tom
Nov. 5, 2025
Brilliant Customer Service. Super quick response time and swift action. I had the pleasure of dealing with Tom, he was able to identify the problem and deal with it promptly with minimal to no back and forth. GREAT app.
Thank you so much for this great review! It was my pleasure to help you get that issue resolved quickly. I really appreciate you taking the time to share your experience - feedback like this truly makes my day and motivates me to keep providing the best support possible. Thanks again, and I'm always here if you need anything! Best, Tom
Oct. 23, 2025
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you. If you ever need any help or have suggestions for improvements, I'm always here! Best regards, Tom
Oct. 15, 2025
Great app that solves such a headache for me! Thanks to Tom for helping me out and being so responsive!
Thank you so much for this review! I'm really happy to hear that Order Merger is solving that shipping headache for you - that's exactly why I built it. It was my pleasure to help you get set up, and I'm always here whenever you need support. Reviews like yours truly make my day! Thanks again! Best, Tom
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