Triom: Combine & Merge Orders
Merge orders automatically and cut shipping fees
Rating
4.6
feedback
62
chart
#746
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
13%
-
Less than a month
27%
-
Less than a year
35%
-
More than a year
15%
Reviews Summary
The Order Merger Shopify App has received mostly positive reviews from users. Customers appreciate the app's functionality in merging orders seamlessly, saving time and costs on shipping. The customer service, particularly from support team members like Tom and Anton, is highly praised for being responsive, helpful, and efficient. Users also value the ability to combine orders manually or automatically, making the process flexible and convenient. However, there are some negative reviews highlighting issues such as inaccurate revenue reporting, duplicated orders, and lack of response from the support team in certain cases. Some users have faced challenges with the app affecting inventory accuracy and causing financial losses.
Highlights
Review RSS Feed
All reviews
Jan. 17, 2026
Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step.
Thank you for the kind words! It was my pleasure to help you get everything set up perfectly for your seasonal sale. Hearing that your customers are actively appreciating the combined shipments and refunds is exactly what I aim for. Always here to help if you need anything! Best, Tom
Dec. 29, 2025
Great app that works exactly as expected, and Tom’s support was fast, clear, and extremely helpful.
Thank you so much for this wonderful review! It was my pleasure to help you get everything set up. I'm always here if you need anything else! Best, Tom
Nov. 25, 2025
I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.
Thank you so much for this review! It was my pleasure helping you set up the shipping refund feature and explaining about our automatic bulk merge feature - it's one of those hidden gems in the app that can make a big difference for both you and your customers! I'm always here if you need any help along the way. Best, Tom
Nov. 13, 2025
Very good tool and great service!
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you and that you're happy with the service. If you ever need anything, I'm always here to help! Best, Tom
Nov. 5, 2025
Brilliant Customer Service. Super quick response time and swift action. I had the pleasure of dealing with Tom, he was able to identify the problem and deal with it promptly with minimal to no back and forth. GREAT app.
Thank you so much for this great review! It was my pleasure to help you get that issue resolved quickly. I really appreciate you taking the time to share your experience - feedback like this truly makes my day and motivates me to keep providing the best support possible. Thanks again, and I'm always here if you need anything! Best, Tom
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