TrioM Combine & Merge Orders
Save shipping costs by merging orders into a single order
Rating
4.1
feedback
81
chart
#460
All reviews
Rating Breakdown
Review RSS Feed
June 9, 2021
awesome support, helped me a lot and answered a lot of questions. The App is working very good for us so far :)
Thank you for your 5-star review🙏 Our support team is always here to help you 24/7😎
June 9, 2021
Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue. Cheers to the team!
Thank you for your 5-star review🙏 Our support team is always here to help you 24/7😎
June 8, 2021
We have been looking at a way to notify us of 2 open orders for the same customer going to the same address to be able to save money on shipping and increase customer satisfaction. This has become almost impossible. Why shopify does not offer this in Flow or as a native feature blows my mind. There are shipping apps that let you know but they have no actual external notification, so to operate this at scale it needs to be automatic. Order merger does just that, The only thing I wish it did; have an option to not actually merge the orders automatically, but instead, add a tag and/or send an email notification. This would allow the user to then make a real life human decision on what should be done.
Thank you so much for the amazing review. We created the app specifically for your convenience. Also, we will definitely implement this feature :)
Oct. 4, 2021
This App never worked correctly. I scheduled a zoom meeting to discuss how to fix it. (at 1 am the earliest option available) and no one met me. So I rescheduled. Again 1 am was the best option. And AGAIN, no one ever launched the meeting. App that doesn't work and zero customer service and tech support. NOPE!!!!!!!
Thank you so much for your review. Our team always here to help you 😎
May 29, 2021
It seems useful when reading the description, but the merging based on fulfillment status does not work as expected by me. I needed to manually merge only unfulfilled items of different orders, which I believe it's a very simple scenario and that's not possible through this app... very disappointed.
May 18, 2021
This app causes more of headache than just using a manual workaround. Unfortunate that Shopify doesn't offer an out of the box solution and pushes the work on these janky 3rd party apps.
Hi there, Thank you for your honest review, Eric here, the founder. I apologize for the inconvenience it might cause your business. I think that the app caused some damage since you didn't set it up right so it merged orders the wrong way, either way, I looked it up and didn't see you reached out to the support in any way. would you please get back to me and allow me to help you solve the issue you had? Either way, we want to help if you just let us, Good luck with your store, Eric | Order Merger
May 11, 2021
Haven't used the app for long, but so far so good! Makes fulfillment easier and saves on shipping. Customer support was very quick and informative.
Thank you so much for your review. Our team always here to help you 😎 Also we built the app for your convenience :)
April 23, 2021
This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use.
Thank you for your 5-star review🙏 Our support team is always here to help you 24/7😎
April 13, 2021
The free plan with the charge for additional merges is perfect for my shop! Their customer support is also top notch!
Thank you for your 5 stars review. We always improving the app for you :)
March 3, 2021
The support team was quick in helping me find a solution and responding to my issues. My one issue is that you cannot automatically merge orders that came through before you downloaded the order merge app. You can still manually do it, so that is good. overall it is a useful app.
Thank you so much for the amazing review :) We are hoping the app will help you with your business. Also, we will add this feature asap.
Feb. 27, 2021
We often have customers that want to combine orders so that they don't have to pay for shipping twice. We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. It was a pain and sometimes we were too late. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do. I have used SO many apps that do 90% of what you need them to do, but there is always something that doesn’t work smoothly. This app thought of every single thing & I kept waiting for something to go wrong , but it didn’t . ⭐️⭐️⭐️⭐️⭐️ Also, both things that I had questions on, customer service was available & answered almost immediately . Just wanted to say that I have never reached out to offer an app a review , but they deserved it.
Thank you so much for your great review. We built this app for your convenience and will add even more options :)
Feb. 24, 2021
I just added this app to my store about a week ago and it's amazing! I have a lot of incoming orders from repeat customers and this has really helped with my shipping process! Very happy with it!
Thank you for your feedback and recommendation🙏 Our support team is always here to help you 24/7😎
Feb. 19, 2021
Customer service was super helpful with providing me screenshots & tips to setting things up!!! can't wait to recommend this app to others!
Thank you for your feedback and recommendation🙏 Our support team is always here to help you 24/7😎
Feb. 1, 2021
very easy to use app got help all the way, will definitely save me and my clients time and money! heard of it from a friend that this app saved him some shipping fees
Thank you for the review🙏 Our support team is always here to help you 24/7😎
Jan. 13, 2021
Where to begin with the issues... my customers shop several times a week even everyday, so the need for features this app offers sounds wonderful. However, execution was awful. My sales are being reported inaccurately because they re-create the original order double counting sales and quantities. Quantities are inaccurate, I am having to manually go in and update. Reports are a nightmare, says I captured so much more in sales that acutal, Shopify Experts have no idea what happened or how to fix. It didn't merge SOME the orders they claimed it was a"bug" in my shop. More issues but not worth going on. In the end, it created HOURS upon HOURS of work for me, and I am certain I have even more to clean up after my customers get their shipment. Even the packing slips on the merge orders were completely incorrect. AWFUL.
Hi there, Thank you for your honest review, and I apologize for the negative experience you've had with our app. Shopify doesn't allow to not count revenue, so we came up with an option to set the new order value to $0 (you did not use this feature so you got duplicated revenue in your reports). Order Merger is very delicate and it needs to be treated as such, enabling the app without proper set-up or help from the support team can result in such mess in reporting. Either way, we're more than willing to help you set up the app in a way that will work perfectly for you. I tried sending a message in your live chat on the website but got no answer. Feel free to book a setup call here: https://calendly.com/eric-reconvert/60min Please get back to me and let me fix this nightmare for you, we will do whatever is necessary to change your mind :) Thanks again, and have a great day, Eric | Order Merger CEO
Feb. 24, 2021
Very nice app. This is going to save us plenty of money on shipping by combining orders. I think our customers will love it, too! UPDATE: I'm still quite happy with this App. Customer service was very prompt with a recent question as well.
Using app
About 2 months
Total reviews
10
Average rating
5.0
Thank you for the 5 stars review🙏
Jan. 5, 2021
After 1 month the app has performed well adding extra value to my 'upsold' multi-order customers. This is very important since I'm shipping from Japan to US & EU and customers are not fond of paying twice to ship 2 orders. Also, my technical question was answered & solved very quickly by Eric
Thank you so much for the review🙏 Our team always here to help you😎
Dec. 28, 2020
This app is fantastic, I like how it includes a free plan and pay as you go feature if you prefer not to have a monthly bill. The support is also great, I ran into a small issue and almost uninstalled the app, but they were extremely responsive and helped me out. Definitely worth it if you ever need to merge orders!
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
Dec. 11, 2020
I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T
Thank you so much for your review. Our team always here to help you with any questions :)