Triom: Edit & Merge Orders
Merge orders and let customers edit address, items, or cancel.
Rating
4.7
feedback
70
chart
#612
All reviews
Review RSS Feed
July 14, 2025
Great customer service right when you need it!
Thank you for the review! Providing excellent customer service is our top priority, and we'll always be here whenever you need support!
Feb. 28, 2025
DO NOT USE THIS APP!!!! PLEASE!!! THIS APP DUPLICATES ORDERS AND LOST ME OVER $25,000 WORTH OF PRODUCTS. PLEASE PLEASE PLEASE UNINSTALL THIS ALL IMMEDIATELY! I CANNOT EXPRESS HOW MUCH I HATE THIS APP.
Feb. 16, 2025
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
We sincerely apologize for this experience and understand your frustration. However, we're concerned there may be a misunderstanding about what occurred, as Order Merger does not have the capability to modify product pricing or "give items away for free." Our app only merges existing orders together - it cannot change product prices, apply discounts, or modify payment amounts. We'd very much like to understand what happened in your specific case to help resolve this situation. Since we don't see any support tickets from your account, could you please reach out to us directly at [email protected] with your order details? We want to investigate this thoroughly and help clarify what may have caused this issue. We take all merchant concerns seriously and would appreciate the opportunity to review your specific situation and provide a proper explanation. Best regards, Tom, TrioM owner
Jan. 13, 2025
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.
We are deeply sorry for this experience and the significant financial impact it had on your business. This is absolutely not the standard we hold ourselves to, and we take full responsibility for both the technical issue and our poor communication response at the time. Since this incident, we have: - Completely rebuilt our order processing system to prevent duplication - Implemented multiple safeguards and testing protocols - Established a dedicated support system with guaranteed response times - Created a compensation process for merchants affected by app errors We understand that our previous lack of response was unacceptable. Under our new management and support structure, this would never happen again. We now respond to all support requests within 24 hours maximum. While we cannot undo what happened, we would very much like the opportunity to make this right. Please contact us directly at [email protected] so we can discuss appropriate compensation and show you how our completely rebuilt system now works. We're committed to earning back your trust and that of the entire merchant community. Sincerely, Tom, TrioM owner
Jan. 2, 2025
We use this app, however, be very careful with settings. As far as I can see, the defaults could cost you. Last year we merged several thousand $ worth of orders but it seems the the app created new orders as if it they were additional sales. Shopify then overestimated the 1099 to the IRS—showing elevated sales. As a sole proprietor or LLC, you'd need to enter the excess as "returns and allowances" or similar in schedule C of your 1040 federal return. Simply stating your actual sales would underreport sales sent to the IRS and could cost you an audit, and a lot of additional red tape. Depending on your State, the problem could even be further exacerbated.
Thank you for bringing this important concern to our attention. We sincerely apologize for the confusion regarding tax reporting and the impact this had on your business. We've just released a major update that completely addresses this issue. Our new version includes: - Enhanced order tracking that properly handles merged orders for tax reporting - Clear documentation on tax calculations - Improved default settings to prevent these complications We're also reaching out to you directly via email with detailed guidance on how our updated system works and how to configure it properly for your specific needs. Your feedback has been invaluable in making order merger better for all our merchants. If you're willing to give our updated version a try, we'd love to work with you personally to ensure everything runs smoothly. Best regards, Tom, TrioM owner
June 27, 2024
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
March 7, 2024
Aug. 17, 2023
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
May 10, 2023
This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination. Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront. Support is really fast and effective, too. Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.
Thank you for taking the time to share your experience with our app :) We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs. We truly appreciate your feedback and hope to continue providing you with excellent service in the future. If you need any other assistance, please do not hesitate to contact us! Tom and the OrderMerger team.
Jan. 8, 2022
Everything was going fine until we realized that our revenue was inaccurate. The order financial status should be automatically filled when creating your set up. This app was working well when we had the merger cancel original orders, but once we switched to "archive" original orders we had a nightmare of original orders still being present in our system. Thousands of dollars lost now because of this app.
Dec. 21, 2021
同梱の作業が多いので、こちらを利用しました。色々みましたが、一番使いやすく、自動でも、手動でもいくつかの注文をまとめることができます。 送料もどの注文の送料を使用するか選べます。ただ同梱の場合、差額送料が追加になる場合があるので、確実に正確な送料の注文書を出せない場合もあります。でも、そのあたりはshopify側の課題になるかと思います。サポートもしっかりしています。
レビューありがとうございます - Thank you so much for your kind review! Please don't hesitate to reach out again for any questions / further assistance - we are always here to help! 😉 - Team OM
Dec. 3, 2021
DO NOT USE! I cannot express enough... this app is a nightmare. I installed Order Merger and got my account set up with their support. I quadruple checked with support that everything was set up correctly before launching. We launched and I thought everything was going smoothly until my accountant just realized that they are DOUBLE COUNTING REVENUE. It's been a nightmare to fix. Their support doesn't fully understand questions and responds with statements that have nothing to do with question. They aren't able to 'fix' the double counting. It also makes your inventory extremely inaccurate because it double counts all the orders! There is no way to set up this app without inconsistent reporting. The app support recommends turning on a feature that makes duplicated orders zero, but then it makes your discounts tab significantly higher which looks awful for accounting purposes and makes your average order value WAY low. Shopify recommended this app, yet has NO IDEA the backend of what takes place. DO NOT USE.
Hey there! Thank you for using Order Merger and your honest review. I'm truly sorry for the inconvenience our app caused your store's analytics. The problem you've encountered can be easily solved by enabling "Set new order value to 0". This will prevent merged orders from adding any double revenues to your store's analytics. It seems this feature was disabled when you merged your orders. I personally tried to reach out to you on both email and WhatsApp (offering you full refund, ways to restore your analytics back to their original value and the best way to setup the app) but never heard back from you. Order Merger is a very helpful app for thousands of businesses and we encourage every one of our customers to reach out to support - we are available 24/7 for any question or assistance. Please let me know if there is anything else I can do for you. Tom | Order Merger CEO
Dec. 1, 2021
Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly.
Thank you so much for your review 😉 If you need anything, please don't hesitate to reach out - we are always here to help! - Team OM
Oct. 2, 2021
Do the job perfectly ! easy to setup and at a good price, our customer love it. support is amaaaazing !
Thank you for your amazing review🙏 Our team is always here to help 24/7😎
Sept. 30, 2021
Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great.
Oct. 5, 2021
This app had a lot of mistake happening recently, but customer service fixed them promptly. They are working properly now.
Sept. 6, 2021
First off, there is very poor customer support. I had a basic issue that was not ever resolved because the support team seemed to send me answers that were not related to the questions I was asking. I could not find the answer in the help section. I merged 3 orders for one customer and could not create a shipping label for the package. I kept getting a pop up box stating that I cannot create a shipping label for the order. I thought the idea of this app is to combine the orders to make things easier but it actually just caused a lot of issues and wasted a lot of time. Very confusing for myself as a user and also for the support staff. From reading the reviews, it seems it is not a great app for businesses that need to have accurate reports. For this reason, I will wait until Shopify comes up with a solution for multiple order merging.
July 12, 2021
The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service. Thank you!
Thank you so much for your review. Our team is always here to help you 24/7😎
Oct. 11, 2021
The app was working great for us for several months. Now we continue to have issues with little care from the support.
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
June 30, 2021
Anton was very helpful and very prompt with customer support. I highly recommend the app for when customers place multiple orders.
Thank you so much for the review🙏 Our support team always here to help you 24/7😎