All reviews

Rating Breakdown

  • 5
    84% (68 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (3 ratings)
  • 1
    10% (8 ratings)
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5 / 5 Share

Dec. 3, 2020

Works smooth and considers everything that needs to be considered. Support was amazing and helped onboarding in no time

Using app

9 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for the review.

5 / 5 Share

Dec. 1, 2020

helpful and good customer service! I really don't have any complaints at all! easy to integrate and have a free version.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review. Our team always here to help :)

5 / 5 Share

Nov. 27, 2020

So far so good! I've been working with customer service via chat to perfect the user experience for our customers. Looking forward to sharing this app with many people. Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. Our team always here to help you with any questions :)

5 / 5 Share

Nov. 26, 2020

this is the only app on the app store that do this right (I think they are the only ones who even offer this feature haha) thank you for the quick support and great product!

Store

ZooSurf

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the review! We do our best to answer fast and create unique solutions :D

5 / 5 Share

Nov. 4, 2020

Order merger does as the description describes, the support is amazing. Highly recommend for your e commerce store.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

Oct. 4, 2020

the app is amazing it does exactly what it should and in a great and easy way but the real heros of this story is vladimir at the support team this guy could help any one with anything at anytime

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello. Thank you so much for the review. Our team always here to help you๐Ÿ˜Ž

5 / 5 Share

Oct. 1, 2020

This app is a life saver! Allowed us to merge multiple orders from the same customer and fulfill them as one. Really enhanced our post-purchase upsell efforts! Customer service has been super responsive and really easy to work with. I highly recommend this app.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

Sept. 16, 2020

Great app! Really useful for fulfilling multiple orders from the same customer as a single order - especially for post purchase upsells. The customer support team is great and responsive. Highly recommended.

Using app

6 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

Sept. 3, 2020

We've installed this app and tried to use it. It's great, but we have a little problem. However, thank to their support, we can solve it. Great support team!! <3 Thank you very much!!!!!!!

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, Thank you for the honest review! we just sent you an email so we can fix the issue with the missing properties. Please get back to us and we'll do our best to fix it ASAP. Thanks again, The Order Merger Team

5 / 5 Share

Aug. 21, 2020

I have just installed this app and set it up. I had a question during this process, and started a chat. The support was outstanding! I'd give them 10 starts if I could!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! we're here if you have any other questions!

5 / 5 Share

Aug. 11, 2020

Great support team! Konstantine helped a lot due to some problems we had! Thank you very much!!!!!!!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback ๐Ÿ™ Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

Aug. 4, 2020

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback, we made this application especially for this ๐Ÿ™ Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

July 9, 2020

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this. We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your feedback ๐Ÿ™ Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

June 29, 2020

We regularly get asked by customers to merge orders for shipping, and have been unable to - Until now! The automated merge is simply awesome, and the option to manually merge orders is very flexible. Best of all, the ability to zero value to merged order means our accounts, reports and reconciliations all match. Perfect solution!

Using app

4 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your 5 star review ๐Ÿ‘

5 / 5 Share

June 29, 2020

Superb solution for merging orders for shipping purposes! One of the most requested feature from our customers! Absolutely fantastic, responsive, real time support from Vladimir totally sold this for us on two stores! Highly recommended.

Using app

4 months

Total reviews

23

Average rating

5.0

Developer Reply

Thank you for your feedback ๐Ÿ™ Our support team is always here to help you 24/7๐Ÿ˜Ž

2 / 5 Share

July 7, 2020

I was excited when I first got this app and their customer service is great but the app has limitations and was not tested properly. I had a lot of customers with multiple orders in a day and the merge was all over the place. I had to manually review all of my orders and manually merged them. The shipping refund did not work correctly if you have more than 2 orders merged.

Using app

7 months

Total reviews

1

Average rating

2.0

Developer Reply

Update: we've made some major updates to the app, any chance you'd test it again and let us know if you find any issues again? We also now have 2 full-time developers so any bugs/new features you'll need will come out much faster now. I apologize for the bad experience you've had so far and I wish you'd give us another chance.

5 / 5 Share

June 16, 2020

Easy to use, not too many parameters to set up. Sometimes "simple" is better. I had some questions to make sure I set up my Automatic Merge correctly and all the agents were very helpful each time. The only problem that was annoying was I couldn't click at the beginning of my set up on a lot of buttons, etc.. and it was not a problem from the app. It was from the Safari browser, as soon as I used Google Chrome it was working like a charm. So do not use Safari to login :)

Using app

29 days

Total reviews

15

Average rating

5.0

Developer Reply

Thank you for your feedback ๐Ÿ™ Our support team is always here to help you 24/7๐Ÿ˜Ž

5 / 5 Share

May 22, 2020

The app does exactly what it says. It is a little confusing, but there is a lot of videos to help you out

Using app

3 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback ๐Ÿ™

5 / 5 Share

May 14, 2020

Works great, only catch is like the other apps mentioned - the order number combination settings are still a work in progress.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback ๐Ÿ™

5 / 5 Share

May 13, 2020

This app works well, is easy, and has good customer service. Only downside is combining order numbers which is something they are currently working on changing.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback ๐Ÿ™ Our support team is here 24/7