Triom: Combine, Merge Orders

Does exactly as intended with great customer support. Very much recommended for specific automation needs.

The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service. Thank you!

The app was working great for us for several months. Now we continue to have issues with little care from the support.

Anton was very helpful and very prompt with customer support. I highly recommend the app for when customers place multiple orders.

I have not used it much yet as we just got it for the manual combining feature to start. But the customer service was incredible they went into their test store to test things for me that were not even part of their app just regular Shopify features that I wondered if would solve the inventory aspect of combined orders

awesome support, helped me a lot and answered a lot of questions. The App is working very good for us so far :)

Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue. Cheers to the team!

We have been looking at a way to notify us of 2 open orders for the same customer going to the same address to be able to save money on shipping and increase customer satisfaction. This has become almost impossible. Why shopify does not offer this in Flow or as a native feature blows my mind. There are shipping apps that let you know but they have no actual external notification, so to operate this at scale it needs to be automatic. Order merger does just that, The only thing I wish it did; have an option to not actually merge the orders automatically, but instead, add a tag and/or send an email notification. This would allow the user to then make a real life human decision on what should be done.

This App never worked correctly. I scheduled a zoom meeting to discuss how to fix it. (at 1 am the earliest option available) and no one met me. So I rescheduled. Again 1 am was the best option. And AGAIN, no one ever launched the meeting. App that doesn't work and zero customer service and tech support. NOPE!!!!!!!

It seems useful when reading the description, but the merging based on fulfillment status does not work as expected by me. I needed to manually merge only unfulfilled items of different orders, which I believe it's a very simple scenario and that's not possible through this app... very disappointed.

Haven't used the app for long, but so far so good! Makes fulfillment easier and saves on shipping. Customer support was very quick and informative.

This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use.

The support team was quick in helping me find a solution and responding to my issues. My one issue is that you cannot automatically merge orders that came through before you downloaded the order merge app. You can still manually do it, so that is good. overall it is a useful app.

We often have customers that want to combine orders so that they don't have to pay for shipping twice. We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. It was a pain and sometimes we were too late. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do. I have used SO many apps that do 90% of what you need them to do, but there is always something that doesn’t work smoothly. This app thought of every single thing & I kept waiting for something to go wrong , but it didn’t . Also, both things that I had questions on, customer service was available & answered almost immediately . Just wanted to say that I have never reached out to offer an app a review , but they deserved it.

Very nice app. This is going to save us plenty of money on shipping by combining orders. I think our customers will love it, too! UPDATE: I'm still quite happy with this App. Customer service was very prompt with a recent question as well.

After 1 month the app has performed well adding extra value to my 'upsold' multi-order customers. This is very important since I'm shipping from Japan to US & EU and customers are not fond of paying twice to ship 2 orders. Also, my technical question was answered & solved very quickly by Eric

So far so good! Also, great customer support AND they have a youtube page to learn about their products.

So far so good! I've been working with customer service via chat to perfect the user experience for our customers. Looking forward to sharing this app with many people. Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful.

Order merger does as the description describes, the support is amazing. Highly recommend for your e commerce store.

the app is amazing it does exactly what it should and in a great and easy way but the real heros of this story is vladimir at the support team this guy could help any one with anything at anytime