Order Printer Pro: PDF Invoice
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This app automatically calculates the plan you need to be on - so you are not able to manually select your plan according to the usage you anticipate (e.g we want to be able to generate invoices for select orders only).
This app deleted over a dozen collections in our store due to what they called a "bug." When we reached out to support, their response was shockingly dismissive. They sent us an incomplete historical list of collections (going back 13 years) and basically told us it was our problem and to fix it ourselves. Zero compensation for the many hours we had to spend manually recreating everything and fixing the errors their bug caused. This level of carelessness combined with terrible customer support makes this app a serious risk for any store. Save yourself the headache and look for a different order printer solution (or better yet, pester Shopify to provide this basic service with their platform). Terrible experience. Would not recommend.
Not impressed! I tried contacting you 4 times regarding Order Printer which I have used since 2017, as all of a sudden the images on my invoices were not working properly and zero contact from you. Maybe it was because I installed and made the invoice and paid for it in 2017 and you were not getting a subscription from me. Well I have just installed this version, it has kept the original invoice I have always used and what a surprise, it works fine. You desreve the 1 star review as you now cost my business a monthly subscription from your greed. I am looking for an alternative now as I do not want to give you any more money.
POS software that charges you money even when you don't use it!
They charge without using it also.
本アプリは、カスタムフィールドのデータを取得することが出来ないため、食品や化粧品の輸出インボイスの作成に適さない。
The billing is incredibly misleading. The pricing is based on the total number of Shopify orders, not just the orders processed through the app. When I raised this with support, they simply pointed me to an article about their pricing. Why not be upfront about it from the start instead of resorting to these bait-and-switch tactics? I wish Shopify would enforce clearer pricing structures with their developers. What difference does it make how many orders my store gets if I’m not even using the app? To make matters worse, support almost seemed to encourage me to leave a negative review.
Hello, Thank you for your feedback. We're truly sorry to hear that you're not satisfied with your experience. We take all concerns seriously, and we've already reached out to you to work together on a solution. Our goal is always to provide the best service and ensure that any issues are promptly addressed. Please feel free to contact us if there’s anything further we can do to assist. Kind regards, Team Shop Circle
I've uninstalled this app a long time ago. Why am I still being charged?
Thank you for your feedback, and we’re sorry to hear about your experience. To help resolve this, we’ve previously reached out to you via your store email to provide assistance but didn’t receive a response. We’d love the opportunity to make things right. Please get in touch with us so we can ensure everything is sorted out promptly. Your satisfaction is very important to us. The Shop Circle Team
Misleading billing. You will be billed after your store has 50 orders in the month even if you haven't actually used the app at all. I should not be billed when the app his not been used at all. I may have had over 50 orders, but not a single one used Order Printer Pro for anything. No receipts, custom layouts, etc were ever printed or processed in any way. I just paid for literally nothing.
Thank you for your feedback. Our pricing is based on your store's orders per month, as can be seen in the pricing and subscription details when installing apps. Kind Regards, Bjorn
viel zu teuer
Sorry to hear Order Printer Pro wasn't a good fit for your business. Kind Regards, Sarah
FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.
To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on their own activity feed. We've provided screenshots of this from Shopify's own systems etc. They've then forgotten they installed the app, even though Order Printer Pro would have been both showing in their Installed apps list, and on their monthly Shopify invoice every month since they installed and approved the app subscription. They've now come to us and demanded a refund for 3 years that they "didn't know" they had the app installed. We gave 3 months refund, which we feel is fair, especially when such words as "fraudulent" are being thrown around. Long story short, they installed and subscribed to the app, demanded a refund 3 years later, and are now leaving this review because they didn't get their way. It's rare that strange situations come up like this, thankfully. Hopefully our other 800+ 5 star reviews help show what we are really about. Kind regards, Bjorn Forsberg Founder - FORSBERG+two
It says you can easily create and modify template but you need to be able to code to do this. It takes more time and work than it should. Wonder if all the 4/5 star reviews are accurate.
Hey there, Thanks for the feedback, and sorry to hear you found the customization process difficult. The templates only require changes to code if you want to change the overall layout of the documents. Our support team is always happy to help with anything you have trouble with customizing in the code yourself :) Do feel free to get in contact if you would like any help with it. Ps. Our great review ratings are from lots of hard work to create useful apps and providing great customer service, helping thousands of stores using the app :) Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two
It advertises that theres a free plan available. After downloading the app, it forces you to pay $10 a month
Thank you for your review. However, I think there is some confusion or misunderstanding here. Based on the number of orders your store had in the past month (don't want to post the actual number publicly here), the app is correct in asking you to subscribe to the paid plan. You are a long way over the free plan limit of 50 orders a month. You are correct that the app has a free plan, for stores with less than 50 orders a month. For stores with more than 50 orders a month, the app costs $10/month for unlimited orders. The app will not charge you anything if you have less than 50 orders a month. Again, you can see the full details of our pricing plans in the "Pricing" section of our Shopify App Store listing. Hope that makes sense. Please let us know if any questions come up, and have a great day! Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two
They'll charge you even if you try the 'free' version.
Sorry to hear you were surprised by the pricing of the app. I've double checked your account, and the app did correctly add the charge only after you crossed the 50 order limit for the month. This is of course after your 14 day free trial had expired, which is not counted. As stated above in the Shopify App Store (under Pricing) the app is free for any store with less than 50 orders per month. For stores with more than 50 orders per month, the app costs $10 for that month. You cannot use the "free version" if your account has more than 50 orders in a month, as mentioned in the pricing. Of course we don't want anyone to be disappointed after using our apps, so we're issuing a full refund to your account :) Please do let us know if you need anything else. Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two
customer service just ignores... no reply for days... app is not bad, but not worth the money in my opinion.
Sorry to hear you didn't receive the reply we sent to you. The support team did reply the same day with the information requested. See screenshot: https://www.evernote.com/l/AO_sHE1ngjxD27kO5Znyt0zyersYgq8W_H0B/image.png Our team has forwarded that to you again now, in case it got lost somehow :) Many thanks, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two
Cannot find the pause or delete app button. Very cheeky! Not sure why someone would pay $10 for what Shopify already provides for free?
Thanks for the feedback, and sorry for the frustration. Our support team has reached out to you with instructions on how you can uninstall/cancel any Shopify app you have installed, which is the same for Order Printer Pro: 1- In your Shopify admin 2- Go to the "Apps" page 3- Click the "Delete" button next to Order Printer Pro This both removes the app from your admin, and also cancels any subscription or trial on your account. Stay safe and best of luck with your store. Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two
App kept on crashing for me. It installed fine but that's about it. So sick of spending so much time just trying to get an app to work even the first time.
I tried to upload the code they sent through, and it doesn't work. I emailed them twice and still had no reply. I am disappointed with their total lack of communication.
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