Order Printer Pro: Invoice App

Thank you for your feedback. Our pricing is based on your store's orders per month, as can be seen in the pricing and subscription details when installing apps. Kind Regards, Bjorn

Thanks for the feedback. I think there may be some confusion here, as the app does ask you to subscribe, but then the app will not charge you if you have less than 50 orders per month on the free plan. It also includes a 14 day free trial, so even if you have more than 50 orders you can try it risk free. So as long as you have less than 50 orders / month the app remains free for you to use :) Please do get in contact with our support team if any other questions come up, or you need help with anything else. Kind regards, Bjorn Forsberg

Sorry to hear Order Printer Pro wasn't a good fit for your business. Kind Regards, Sarah

Thanks for the review. To avoid such situations in the future, we would suggest reading the Pricing section before installing apps. As explained in the Pricing section, the free plan is for stores with less than 50 orders per month. You do need to subscribe to the plan that matches your own store, with all plans having a free trial so you can try the app risk free first. Kind regards, Bjorn Forsberg

Guten tag, and thank you for the feedback. Our support team has reached out to you with instructions on how you can easily access and generate documents for any order in your store using the app, including historical orders :) Note: Leaving 1-star reviews with questions or support queries is generally a lot slower than contacting our support team directly. Shopify delays publishing reviews for up to 24 hours. Our support team is available 24/7, 7 days a week and have an average reply time of under 20 minutes. We are more than happy to help with any questions or help you require. Kind regards, Bjorn Forsberg Business Owner - Order Printer Pro by FORSBERG+two

Hi there, Sorry to hear you had troubles re-installing the app. The app can be re-installed by clicking the "Get App" button above, or by using the install links found on our website and/or help center. Our support team have also sent you the direct link to your email, and are more than happy to help if you need help with anything else in the future :) Hope it helps, and wish you a wonderful week! Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on their own activity feed. We've provided screenshots of this from Shopify's own systems etc. They've then forgotten they installed the app, even though Order Printer Pro would have been both showing in their Installed apps list, and on their monthly Shopify invoice every month since they installed and approved the app subscription. They've now come to us and demanded a refund for 3 years that they "didn't know" they had the app installed. We gave 3 months refund, which we feel is fair, especially when such words as "fraudulent" are being thrown around. Long story short, they installed and subscribed to the app, demanded a refund 3 years later, and are now leaving this review because they didn't get their way. It's rare that strange situations come up like this, thankfully. Hopefully our other 800+ 5 star reviews help show what we are really about. Kind regards, Bjorn Forsberg Founder - FORSBERG+two

Hey there, Thanks for the feedback, and sorry to hear you found the customization process difficult. The templates only require changes to code if you want to change the overall layout of the documents. Our support team is always happy to help with anything you have trouble with customizing in the code yourself :) Do feel free to get in contact if you would like any help with it. Ps. Our great review ratings are from lots of hard work to create useful apps and providing great customer service, helping thousands of stores using the app :) Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

Guten Morgen, I'm sorry to see you didn't have a good experience with our app. I checked our support tools and it looks like you haven't contact support before, so we'd love to hear from you so we can help with any issues you are having. Our support team is available 24/7 using the in-app contact widget, or on [email protected] Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two In German: Es tut mir leid zu sehen, dass Sie keine guten Erfahrungen mit unserer App gemacht haben. Ich habe unsere Support-Tools überprüft und es sieht so aus, als hätten Sie den Support noch nie kontaktiert. Wir würden uns also freuen, von Ihnen zu hören, damit wir Ihnen bei allen Problemen helfen können. Unser Support-Team ist rund um die Uhr über das In-App-Kontakt-Widget oder unter [email protected] erreichbar Mit freundlichen Grüßen, Björn Forsberg Gründer - Order Printer Pro von FORSBERG+two

Sorry for the frustrations, and that you didn't get the help you wanted. Our support replied to you 4 times over a half hour period with in-depth answers to your questions (130+ word answers), which did include links to more resources if needed. They also replied to you and offered to help make the custom code changes for you, also when you contacted them about the same thing last week. Fair enough if the answers were not what you wanted to hear, but saying support is a waste of time is not fair. They help thousands of people, offered to help you, and our other reviews are a good indicator. I usually don't post replies like this, but I think it's important to show both sides, and stick up for our support team when they get unfair feedback. Kind regards, Bjorn Founder - Order Printer Pro by FORSBERG+two

Thank you for your review. However, I think there is some confusion or misunderstanding here. Based on the number of orders your store had in the past month (don't want to post the actual number publicly here), the app is correct in asking you to subscribe to the paid plan. You are a long way over the free plan limit of 50 orders a month. You are correct that the app has a free plan, for stores with less than 50 orders a month. For stores with more than 50 orders a month, the app costs $10/month for unlimited orders. The app will not charge you anything if you have less than 50 orders a month. Again, you can see the full details of our pricing plans in the "Pricing" section of our Shopify App Store listing. Hope that makes sense. Please let us know if any questions come up, and have a great day! Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

Sorry to hear you were surprised by the pricing of the app. I've double checked your account, and the app did correctly add the charge only after you crossed the 50 order limit for the month. This is of course after your 14 day free trial had expired, which is not counted. As stated above in the Shopify App Store (under Pricing) the app is free for any store with less than 50 orders per month. For stores with more than 50 orders per month, the app costs $10 for that month. You cannot use the "free version" if your account has more than 50 orders in a month, as mentioned in the pricing. Of course we don't want anyone to be disappointed after using our apps, so we're issuing a full refund to your account :) Please do let us know if you need anything else. Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

Thanks for the review, and sorry for the frustration. We have been emailing with you multiple times over the past week, trying to help you with the issue and providing multiple solutions. I see that you did not try the solution we sent over in our last mail, we'd love to help further if you would like to. Ps. You are posting the review on the wrong app, you were using our OrderlyEmails app ;) Kind regards, Bjorn Forsberg Founder - FORSBERG+two

Sorry to hear you didn't receive the reply we sent to you. The support team did reply the same day with the information requested. See screenshot: https://www.evernote.com/l/AO_sHE1ngjxD27kO5Znyt0zyersYgq8W_H0B/image.png Our team has forwarded that to you again now, in case it got lost somehow :) Many thanks, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

Thanks for the feedback, and sorry for the frustration. Our support team has reached out to you with instructions on how you can uninstall/cancel any Shopify app you have installed, which is the same for Order Printer Pro: 1- In your Shopify admin 2- Go to the "Apps" page 3- Click the "Delete" button next to Order Printer Pro This both removes the app from your admin, and also cancels any subscription or trial on your account. Stay safe and best of luck with your store. Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two

I'm sorry you are frustrated, but we have replied to all of your emails with instructions on how to remove the header/footer info added by your browser. We've tried to help you, even though you have been rude and abusive each time you've contacted us. Please uninstall the app, we don't accept this type of behaviour. Kind regards, Bjorn Forsberg Founder - Order Printer Pro by FORSBERG+two