Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#8,180
All reviews
Rating Breakdown
Review RSS Feed
May 10, 2024
I installed the app which is brilliant but why does it round up the amounts invoiced ?
April 9, 2024
How can I do so that instead of printing the invoice, it is sent to the client by email?
Thank you for your review. To email an invoice to your customer, you can do this right in your admin. If you create a draft order, you can click 'send inovice' beside collect payment. Once you click send invoice you will be prompted to enter in an email and custom message. If you have any questions please contact our Support Team (https://shopify.link/JqAK). -Emily, Shopify Support
April 4, 2024
the only thing that could make this app better is if there was a way to automate sending order confirmations to customers via shopify flows.
April 4, 2024
It does not send it automatically to the customers when the order is fullfilled, when contacting Shopify they ask to purchase third party Apps which they cannot confirm that they are 100% GDPR compliant for the UK and EU market. I don't understand how Shopify in year 2024 does not have such feature builtin in Shopify customer's Store!
Hello! Thank you for your feedback. We appreciate your input and are constantly striving to enhance our services. Your insights are valuable to us as we work towards providing a more seamless experience for our users. Thank you for bringing this to our attention. -Maz, Shopify Support
March 14, 2024
One of the simplest apps I have ever used. It is incredibly easy to use and configure, and it also provides the opportunity to edit your template using HTML.
March 5, 2024
I have been using this App since 2016. All of sudden, it no longer appears on my Order Page, so I cannot print orders in bulk. I have to print them one at a time. What has changed?
Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. If you're experiencing a change in workflow with the app, we recommend that you reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate. -Imogen, Shopify Support
March 3, 2024
Useless if you're a serious business. The printing has many bugs. Often, not the whole page is printed and on iOS you can't even print. What a disaster. I recommend using one of the other apps with proper support for their customers.
Hi, there! Thank you for taking the time to leave your review. We're sorry to hear you did not have an ideal experience using the app. We'd like to better understand the issues you're having. If you'd like, you can reach out to our team through the Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.
March 3, 2024
March 1, 2024
Easy to additional information you may want, like a phone number. Invoices have a clean look, and I have had no problems with the app. 5 Star
Feb. 28, 2024
We've been using this app for several months now and it's been working well.
Feb. 27, 2024
Does not work, only prints a simple version of the confirmation order and not a tax invoice that includes all the required information that the Gov. states that is needed for it to be legal.
Hi, there! Thank you for your review. By default, the Order Printer app includes two templates: invoice and packing slip. You can create custom templates if you're familiar with HTML, CSS, and Liquid. More details can be found in this help document (https://shopify.link/ep6d). Feel free to contact our team (https://bit.ly/2AWw5VA) if you have any questions! - Greta, Shopify Support
Feb. 13, 2024
Very poor level of support for this app. The body of the packing slip template that comes with it just disappeared and I am told that I have to hire an expert to fix this. Why do I need to pay to fix this? you clearly have an issue with your coding - something has changed since this weekend. I had a friend with a shopify website download this app and the template that came with it is the exact same as mine. Now that shopify has GUTTED its support this is the type of thin that we have to deal with on the daily. The chat people only send link and apologize for not fixing your issues, but always offer the option to hire an expert. I am old enough to recall when shopify support people were experts who would walk you through fixing issues until they were actually resolved. Not just send you link that you can get yourself in 2 minutes. THANKS SHOPIFY! :(
Hi there, Great White North Pottery Supplies! Thanks for getting in touch and sharing your feedback. I'm sorry to hear you did not have an ideal support experience and faced difficulties with the Order Printer app. To confirm, have you tried uninstalling and reinstalling the app? You can follow the steps in our Help Center resource (https://shopify.link/GdrK) to uninstall and reinstall the app. If this doesn't help resolve the issue, you could try reverting to default for your packing slips. Head to your Settings > Shipping and Delivery section. Then, scroll down to Packing slips and click 'Edit template.' Scroll down to 'Revert to default' to set the code back to its original template. You can then try adding that template to the Order Printer app. You can also refer to the instructions in this Help Center resource (https://shopify.link/Pm7b) for editing packing slips. If you still continue to experience issues, please reach out to our Support team through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Feb. 2, 2024
Line item notes are not showing at all. We added a gift product that allows customers to include a note. But they do not show at all on the app packing slip template. We have added {{ line_item.note }} but it does not work. This has been a headache.
Hi there, thank you for reaching out. Please reach out to our support team about this and we can check and see if this is something we can solve for you: https://shopify.link/vRnL. -Victor, Shopify Support
Feb. 2, 2024
Have enjoyed this App for several years but apparently an edited was made by Shopifly/app and can't get my original Order Printer form to print. Sadly, can't get help from Shopify to correct the template.
Hi there, thank you for your review. I am sorry to hear that you've had this issue. We have guidance on the Help Center on how you can edit the printer templates that may be of some help: https://shopify.link/ep6d. You can also look into hiring a Shopify Expert if you want to make significant customizations that requires a lot of code changes: https://shopify.link/rp20. -Victor, Shopify Support
Jan. 30, 2024
I'm not sure what's going on. I've been using this app since 2017, but over the past year things have gotten more and more buggy. Tonight I can't access the templates I rely on to fulfil international customs regulations. Tonight it suddenly stopped working and I'm not sure how I'm supposed to get through the rest of this massive pile of parcels that *need* to go out tonight :(
Hi, there! I'm sorry to hear you're having trouble with the Order Printer app. I recommend getting in touch with us through the Help Center (https://bit.ly/2AWw5VA) so we can investigate further and work to resolve the issue. Simply enter the details of your request into the chat assistant and click "I still need help" to be connected with a Support Advisor. Thank you! - Greta, Shopify Support
Jan. 26, 2024
Dear Support Team, When I am printing the order from my iphone, full page is not coming,tried all the options its always printing Half the page, buttom information is not showing in preview, also when we are saving the pdf also, its saving half the page, but its working fine on my andiod mobile, getting fraustrated, please fix the issue.
Hey there! We appreciate your feedback on the order printer app and understand you are encountering formatting issues with printing orders on iOS. At this time, we recommend you use your devices browser to print orders instead of the POS app. - Dirk, Shopify Support
April 5, 2024
I set it as {{ gateway | replace:Cash on Delivery (COD)', 'Cash on Delivery' }}, but it is not displayed. Is this a bug? Please resolve this issue as soon as possible.
Hi, there. Thanks for taking the time to leave a review for Order Printer. I would suggest reaching out to our support team directly, so that we can take a closer look at what you are trying to do here, and do our best to assist. You can reach our team at any time via our help center here: https://shopify.link/WJna. -Rick, Shopify Support
Jan. 10, 2024
App keep crashing!
Hi, there! If the app keeps crashing please ensure your browser and device are fully updated. Additionally, make sure clear your cache and cookies. If this doesn't solve the issue please reach out to our Support Team via the Help Center for more assistance. - Skye, Shopify Support
Dec. 20, 2023
Anyway we can have the tax id number show on the invoice?
Thank you for your question! You can absolutely customize your Order Printer templates to include the information you need. Check out our guide to customization here: https://shopify.link/ep6d. -Olivia, Shopify Support
Dec. 13, 2023
Seems like there was a recent update today that prevents the app from opening up. Tried on several browsers and computers, same result. When you try to open the app, the page constantly reloads every second. Please fix ASAP.
Thank you for taking the time to share your review. While we have reverted the change with the latest update, if you are still experiencing issues our Support team (https://shopify.link/vRnL) would be more than glad to assist. -Olivia, Shopify Support