Packlink PRO Shipping Platform

Nov. 16, 2021

Me ha atendido Antonio Funes. La aplicación me gusta porque me permite agilizar bastante el proceso de envío y ahorrar tiempo.

Nov. 3, 2021

Gracias a Penélope, me fue muy fácil hacer la conexión entre las aplicaciones, es una persona muy educada y con mucha paciencia para enseñar a gente como yo que no esta muy practico en este tipo de cosas. Excelente servicio, 100 por ciento recomendable

Oct. 28, 2021

Ottimo servizio, indispensabile per chi fa vendite online, ringrazio anche Angelo Mattino per il suo supporto.

Oct. 19, 2021

Descargué la aplicación, me registré y al poco tiempo recibí la llamada de Jaime, una persona encantadora que me ayudó con todas dudas que tenía sobre la aplicación. La verdad es que eran pocas, ya que la aplicación es muy intuitiva y sencilla, te permite gestionar los envíos en pocos clicks e imprimir las etiquetas. Totalmente recomendable la descarga y uso de esta aplicación.

Oct. 15, 2021

I had an urgent request for shipping due to some hiccups with supplier regarding shipping issues and Packlink Pro was so easy to register and use. It has its limitations, but it provides really swift support. Customer service, especially Renata was ever so helpful and great.

Oct. 4, 2021

Our account manager has been great since day 1, always available both via email and telephone. Clear and quick feedback in few minutes and no needed to wait for days before having an answer. Same experience via the online chat, available once we have started using the app. App very easy to install and use. Clear dashboard and opportunity to pre-set multiple standard info like sender addresses, packaging sizes and weight, everything very useful to speed up the labels preparation. We have been able to optimise our work flow and reduce the timing spent on the operational side of the orders preparation. A couple of things they could improve: opportunity to connect multiple stores to a single account; opportunity to leave to the client the chance to enable or disable some automations the app has as default (e.g. sending the tracking email once the label has been generated). Overall, great experience so far....

Oct. 4, 2021

Ho conosciuto per caso questa app, Al momento devo dire che è molto semplice esportare gli ordini da shopify ed associargli un metodo di spedizione. L'assistenza è stata rapida e dopo l'iscrizione mi hanno subito contattato per aiutarmi a concludere tutti i passaggi.

Oct. 1, 2021

Acabo de empezar a utilizar este servicio, y por ahora me parece genial. Lo mejor de todo la atención de la persona que me ha tratado: Jaime Quintana Mendibe, mi Account Manager me ha explicado todo perfectamente, y me ha facilitado un montón los trámites.

Jan. 3, 2022

Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT refund your shipping costs and your product value or reshipping costs, having unrealistic requests of photographs from different angles and layers of packaging made by the customer BEFORE they open the package ... hello???? Sorry but after losing the time stone, not even doctor strange can turn back time and tell his customer to take picture before opening the package. Besides this u get the info after weeks when it's 100% certain the customer threw the damaged package away and there is no chance these pictures can be done. + you don't get that information on first hand when you talk to the support directly - there they only tell you to send a photo of the damaged packaging and 1 photo from the damaged product - the crazy requests come via email after weeks. In which scenario does someone contact an already disappointed customer after weeks to ask for a variety of pictures, apart from the fact that no customer will still keep damaged packaging and products around. TOTAL DISAPPOINTMENT and in my eyes very rude and not trustworthy

Sept. 15, 2021

J'ai utilisé Packlink pour faire mes envois la plateforme est très intuitive et j'ai été bien accompagnée.

Sept. 13, 2021

App molto facile ed intuitiva da utilizzare, servizio di assistenza molto rapido e competente. Sicuramente tornerò a riutilizzarlo appena riprenderò le campagne

Sept. 8, 2021

A great app and flawless customer service. Alan was so helpful and friendly in guiding me through the entire Packlink process. An all round fantastic app and experience.

Sept. 7, 2021

Penelope me ayudo en todo el proceso de implementación de la APP, así como estuvo pendiente de cualquier problema que pudiera tener mi equipo.

Sept. 6, 2021

J'ai utilisé Packlinnk pour réaliser mes envois, l'application fonctionne très bien, bonne aide pour la configuration

Aug. 30, 2021

Buena opción para envíos . Contenta con la app, especialmente con la gran profesionalidad de Jaime!

Aug. 17, 2021

Muy contenta con el servicio prestado de Penelope Almazán. No solo me ha ayudado a instalarlo sino también a utilizarlo y entender la applicación.

Aug. 11, 2021

I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly. ---- UPDATE Aug 11. 2021: I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.

Aug. 5, 2021

Questa App e' molto utile in quanto integra le spedizioni direttamente risparmiando molto tempo. Tuttavia quando si mandano diverse spedizioni contemporaneamente, spesso si congela ovvero non manda il segnale di fullfilment su shopify, pertanto occorre sempre fare un double check. Il customer service fino ad ora l'ho trovato molto disponibile e facilmente contattabile.

Aug. 4, 2021

Assistenza molto professionale e pronta ad aiutare! Hanno risposto a tutte le mie domande (che erano molte hahahah) con grande pazienza e velocità, soprattutto il signor Ciro.

July 28, 2021

Can only recommend the service. Everything went smooth so far. Their customer service, in my case Renata Primorac, did a great job in helping me set up the account and integrate my shops.