All reviews

Rating Breakdown

  • 5
    86% (615 ratings)
  • 4
    6% (42 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (6 ratings)
  • 1
    4% (28 ratings)

Reviews with Text

  • 97% (680)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 25, 2021

First of all I got contacted by an Account Manager (Antoine) who helped me get started with the app. Really helpfull. Integration is smooth, rates are very interesting and everything is very easy to use. I would have loved a few more features (sorting/filter on the packlink order panel) or more depth on shipping rules, but overall this app is just a gem. Thumbs up to Antoine who helped me retrieve old orders a few months after setting up the app, great customer service. I Recommend.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

L'app è facile e intuitiva. Ringrazio Angelo per avermi spiegato in maniera chiara tutti i passaggi :-)

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Angelo mi è di grande aiuto lo definirei un angelo custode! Paziente, chiaro e pratico è di grande aiuto...grazie!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Ottima app. Perchè ha un'ottima assistenza che ti accompagna in tutte le fasi. Il mio responsabile account Brunella è stata chiara e precisa dandomi anche consigli utili.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Ho iniziato ad usare Packlink Pro e mi sembra davvero un ottimo sistema, semplice ed intuitivo. L'assistenza è stata di alto livello, mi sono interfacciato con Brunella e mi ha seguito passo passo nel settare tutto al meglio!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

App eccellente per gestire ed evadere gli ordini. Facile da collegare al proprio profilo Shopify e ben sincronizzata. Preparando l'etichetta e confermando il pagamento l'ordine viene evaso e archiviato in automatico. Il tariffario è equilibrato e offre diverse tipologie di spedizione. Da segnalare l'ottima assistenza da parte di Angelo: sempre disponibile a rispondere ai dubbi e/o alle richieste del nostro team.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

we had some issues and questions while integrating to Shopify. Service was prompt and helped. I can highly recommend.

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 9, 2021

Application simple et très efficace. Merci à l'équipe commerciale et technique qui m'a guidé pas à pas pour configurer packlink (en particulier à Katia F.) Je recommande chaudement leurs services

Using app

About 1 month

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 4, 2021

Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some are more reliable than others, but when I have the bad luck of a bad carried the Packlink customer service is dreatfull.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue. Best regards Packlink Team

5 / 5 Share

Dec. 28, 2020

Great prices. Fast Live chat, if available. Angelo Mattino is a very great personal customer care. Cool!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 22, 2020

We are really happy for the customer assistance and for the kind support that we have received by Brunella.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2020

Excellent customer service. My Account Manager, Markus, has guided me through every doubt I have had, advising me on what to do and how to do it better. On top of that, the customer's details are transferred and they look for the best shipping price for you. Very happy to discover Packlink for Shopify!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

La verdad es que no podía empezar con más buen pie. Facilísimo de usar, de comprender, ágil y efectiva. Jesús en 10 minutos te arregla el problema que tengas con los envíos. Genial.

Using app

40 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

E’ un app per le spedizioni facile e molto intuitiva. Ottima assistenza da parte di Angelo Mattinò!

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

I used this app and i very happy, it is very simple and i price are very interesting. Tracking, payement all are very simple to use.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

Very usefull app, allow to manage invoice easily. With an incredible support (special mention to Antoine)

Using app

9 days

Total reviews

5

Average rating

3.4

5 / 5 Share

Nov. 21, 2020

perfect app, Jesus helped us with the installation and is being great for shipping, the app is simple and they help you with everything you need!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2020

Super application : simple, efficace et didactique. Elle me fait gagner un temps très précieux sur mes envois, les tarifs de packlink sont très avantageux pour un eshop comme le mien. Les personnes du customer success sont très aidantes et sympas, c'est très bien d'avoir un partenaire sur qui compter pour gérer cette partie ! Je recommande !

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

Application qui fait gagner du temps sur les expéditions. Pratique, simple. Mr Antoine Rivière m'a contacté rapidement et très bien conseillé.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

Una app muy útil para conectar tanto con Shopify como con Etsy. Los precios de los transportistas son bastante buenos. Excelente atención al cliente por parte del soporte internacional. Andrej nos ha ayudado mucho a conectar nuestras tiendas con packlink pro, resolviendo dudas y haciendo que el sistema funcione. Muchas gracias.

Using app

7 months

Total reviews

1

Average rating

5.0