PageFly Landing Page Builder
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Shady, shady app, i uninstalled but their tracking code was still injected.
Hi Luca Di Raffaello | Pearl Studio I'm Boo, Customer Support Manager at PageFly. First of all, I'm sincerely sorry to hear about your experience and for any inconvenience this may have caused. I came across your feedback and wanted to personally follow up. I'm not entirely sure what happened in your case, so I would really appreciate it if you could share a few more details about the issue. Could you let me know where you noticed the PageFly tracking code was still injected after uninstalling the app? If possible, a screenshot or any additional information would be very helpful. I'll personally investigate this with our technical team to understand exactly what happened and ensure we provide you with a clear explanation or solution. Thank you for taking the time to share your feedback. I look forward to hearing from you and hope we have the opportunity to resolve this for you. Best regards, Boo Customer Support Manager PageFly
Dear petmary.com, On behalf of my team, I sincerely apologize that your experience did not meet your expectations. We truly appreciate you taking the time to leave a review, even though no additional details were provided. We understand that a 1-star rating reflects a disappointing experience, and we would genuinely like the opportunity to learn more about what happened. Your feedback is extremely important to us and helps us improve both our product and the support we provide. If you're open to it, please reach out to us via our 24/7 live chat or email. We would be grateful for the chance to better understand your concerns, assist with any issues, and work toward restoring your confidence in our service. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning. What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories. Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation. Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear. Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla, On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience. After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools. That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience. We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can. Thank you again for your feedback and for being a long-time PageFly user. Boo – Customer Success Manager
Very disappointing experience with PageFly. I do not recommend this app to anyone. I installed the app during the free trial period and canceled/uninstalled it within the trial, yet I still ended up with a pending charge on my Shopify billing. This created unnecessary stress and wasted my time contacting both PageFly and Shopify support to resolve something that should never have happened in the first place. In my opinion, users should be able to safely uninstall an app during the free trial without worrying about unexpected billing issues afterward. Please be careful before using this app.
Dear Zeenisa, On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused. We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected. As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome. That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process. Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can. Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience. Here is my summary: On the free plan I built two pages, an advertorial and an offer page. Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do. Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time. That is not a solution, it is a permanent crutch. During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update." When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work. Support's response, verbatim: "The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again." In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing. That is not a business practice I am willing to trust. What I take away from this experience: • A known core bug that has remained unfixed • Workarounds that require third party access to the store and leave foreign code in the theme permanently • A written discount commitment that cannot be redeemed in practice • Four different support agents in three days, each giving conflicting answers More then three weeks of work lost. Very frustrating.
Dear Colinea, On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly. We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience. Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers. Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team. While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants. Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward. Boo – Customer Success Manager
Uninstall Warning: They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall. We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates. We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Dear Clean Eatz Kitchen, On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process. We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront. PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly. We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can. Thank you again for sharing your experience. Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution. Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Dear Le Noof, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials. Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform. While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback. Thank you again for sharing your experience. Boo – Customer Success Manager
nothing serious. i just want to develop custom,
Dear Smile Perfumes, Thank you for taking the time to leave a review. We're sorry to see that your experience with PageFly did not fully meet your expectations. From your feedback, we understand that you were looking for more custom development capabilities, and we regret if our current features or support did not align with your needs. Your feedback is valuable to us and has been shared with our team for consideration as we continue improving the platform. If there are specific customizations or requirements you would like to discuss, we'd be happy to learn more and see how we can assist. Thank you again for your feedback, and we hope to have the opportunity to better support you in the future. Boo – Customer Success Manager
pesima en todos los sentidos , no deja hacer nada personalizar nada , esta como caida la pagina no se , pero que expericiencia tan mala , todas las reseñas de 1 estrella son con toda justificacion , es pesima
Hola, Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas. Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual. Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo. Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor. Kate – Customer Success Manager
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
We’re truly sorry for the frustration and disruption this caused you. You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages. Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected. We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help. Kate | Customer Success Manager
Terrible very dissatisfied with this app. Uninstalling
We’re truly sorry to hear that your experience with PageFly was disappointing. This is not the experience we want any customer to have, and we take your feedback seriously. If there was a specific issue or frustration that led to this decision, we would really appreciate the opportunity to understand it better and see if there’s anything we can do to make things right. Our support team is available 24/7 and always ready to help. Thank you for giving PageFly a try. Should you ever reconsider, we’d be more than happy to assist you again. Kate | Customer Success Manager
Thank you for taking the time to leave us a review! We’re truly sorry for any inconvenience you’ve experienced with PageFly. We understand how frustrating it can be when things don’t work as expected, and we sincerely regret that we let you down. Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s a quick fix, a question, or anything else you need. Your satisfaction means a lot to us, and we’d love the opportunity to make things right. Please feel free to reply here or jump back into live chat/email anytime. We’ll be waiting to support you. PageFly | Kate – Customer Success Manager
Beware of this App. I asked for assistance from their support to create a landing page and afterwards i want to take it down, now my header and footer is disabled and now showing up anymore. The support saying I have to check with the theme developer and they can't do anything about. All the works we have done are now gone because of this freaking app
Thank you for taking the time to leave us a review! We’re truly sorry for the inconvenience and frustration you’ve experienced with PageFly. We completely understand how upsetting it is to have your header and footer disappear after working on a landing page — especially when you trusted our support team for help, only to feel like your efforts were lost. We sincerely regret that we let you down and that our guidance at the time wasn’t clear or effective enough. Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s restoring your header and footer, recovering your previous work, walking you through the correct steps, or anything else you need. Your satisfaction means a lot to us, and we’d truly love the opportunity to make things right and regain your trust. Please feel free to reply here or jump back into our 24/7 live chat/email anytime. We’ll be waiting to support you. Warm regards, PageFly | Kate – Customer Success Manager
HOMEPAGE STOPPED WORKING!! MASSIVE IMPACT ON BUSINESS. I don't know how the long issue was happening, but my homepage and some product pages were not loading on some versions on iPhone. This is the THIRD time this year I have had this issue. Other times caught it early, but I suspect this could have been an issue for a few days. Detrimental to business. If I didn't have so many live pages, I would definitely be looking for a new app right now. I was speaking to Miracle, who just ended the chat without a full resolution. which was also rude.
Thank you for sharing your feedback. We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again. We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward. We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly. At the moment, we’re still waiting for your response so we can assist you further if needed. Best regards, PageFly | Kate – Customer Success Manager
Uninstalled PageFly after spending hours trying to build my page. Doesn't work well with Loox. Several buttons are broken in the app including critical links to documentation to be successful.
Thank you for taking the time to share your feedback. We’re truly sorry for the difficulties you faced while building your page and for the inconvenience caused by the issues with Loox integration and broken links in the app. Our development team has reviewed these problems and is working on improvements to ensure a smoother, more stable experience for all users. We really appreciate that you decided to give PageFly another chance — your trust means a lot to us. We’re always here to assist you whenever you’re ready, and we’re still waiting for your response to help you further. Best regards, PageFly | Kate – Customer Success Manager
if you want a bunch of junky code, that slows down your site and hinders your SEO. Just best to avoid.
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly understand your concern regarding site performance and SEO. Our development team has been continuously optimizing PageFly’s code structure to ensure it’s lightweight and aligned with Shopify’s latest performance and SEO standards. From recent updates, PageFly now minimizes extra scripts and improves page speed significantly when used with optimized themes. We really appreciate that you shared your thoughts, as this helps us continue improving both performance and user experience. We’d be happy to review your store setup and provide specific suggestions to enhance loading speed. At the moment, we’re still waiting for your response so we can assist you further. Best regards, PageFly | Kate – Customer Success Manager
Super limited, the quantity selector is from WW2, the new update makes centering and formatting stuff super complicated. Also there is some kind of picture limit. When designing on Desktop and then changing up things on mobile it changes it back on the Desktop part. The app was super nice a few years back but it's gone downhill! Every update makes it worse! You can even add a horizontal moving ticker or a before and after slider with a picture. Again, it should be better and add new features after updates but from 2021 the haven't added anything new, just removed stuff and made the app more confusing!
Avoid at All Costs Avoid at All Costs Avoid at All Costs This Has Been an Absolute Disaster – I Want a Full Refund My experience with PageFly has been beyond disappointing — it has been a complete nightmare. Let me be very clear: this is one of the most dysfunctional, broken, and unreliable platforms I’ve ever worked with. The software crashes, features don’t work as promised, RTL (right-to-left) support is broken, popups fail to load, and the entire system feels unstable and poorly developed. I lost valuable time and money trying to fix the damage your platform caused. Not only was my landing page broken after following your guidelines, but I had to fix it myself because your customer support is shockingly unhelpful, painfully slow, and completely lacking in professionalism or understanding of actual web functionality. Instead of resolving anything, your team dragged things out, gave me vague replies, ignored key details, and wasted days — all while I was trying to run a business. At this point, your software has done more harm than good. It’s clear your team is not prepared to deliver real support, and your product is not ready for serious use. I demand a full refund for the amount I paid. If you refuse to take responsibility, I will not hesitate to take legal action and escalate this matter publicly — through consumer protection platforms and legal channels. I have full documentation of the issue and the poor support I received. You have lost my trust completely, and I strongly advise others to stay away from PageFly.
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you’ve had — we fully understand how stressful and disappointing this must have been. We never want our customers to feel this way, and I take your concerns about performance, RTL support, and service quality very seriously. Our team has reviewed your case carefully and is working on improvements to address the issues you raised. We also want to make sure your refund request is handled properly, so I’ve escalated it internally for review. Please rest assured that we’re committed to resolving this matter fairly and restoring your trust. We’re currently waiting for your response so we can continue supporting you directly and ensure everything is settled to your satisfaction. Best regards, PageFly | Kate – Customer Success Manager
Unfortunately I need to update my opinion. I have been using this app for quite some time now, but today when I tried to edit my page I was confronted with a popup saying: You need to update the app first and by updating, you grant us access to customers data like name, phone, email. So, right now I dont have access to my store content and cant make any changes without granting pagefly access to very vulnerable data that is not allowed in Europe.
Thank you for your kind words! We truly appreciate your support. If you ever need any assistance, we’re always here to help. Kate | CMO at PageFly
STAY AWAY FROM THIS AS FAR AS POSSIBLE This must be the worst app builder with the worst team of developers. You will set up your pages perfectly, the way you want them to be, then they will start updating the app and all of your websites will start to look different, different spacings, different paddings, things stop working, even though they initially did. They just take their product and introduce errors instead of fixing them. No stability whatsoever, you have to be in a constant fear of your websites remaining the same and things working properly. I have this circular button that takes me to the top of the website, I've tweaked it like 5 times already so that it looks like a circle and not squeezed, 5 times, I've set it 5 times to look like a circle and every single time they've updated something things change. Now my pages have different fonts and spacing on mobile, while a few months ago I checked it was all good and pretty. A few months, you can't just leave your store, because they will destroy your pages. And where's my money for that? My money for lost customers? Are you gonna give it back to me? Shameless. Do not use this unless you want unstable pages. Oh and I didn't mention that the features they introduce along with the bugs are not well thought out and in most pretty inconvenient and annoying, so...
Hi There, It's Kate - Customer Success Manager at PageFly, I hope you are having a great day! Thank you for taking the time to share this detailed feedback, and we’re truly sorry to hear about the issues you've experienced with our app. It sounds like our recent updates may have affected the stability of your pages, and we apologize for the frustration this has caused, especially after putting so much time into perfecting your designs. Our team is committed to delivering a reliable app experience, and we’re actively working to address bugs and enhance stability with every update. We understand the impact that these changes have had on your store and customers, and we want to make this right. I’d like to connect you with our development team to resolve these spacing, font, and design inconsistencies, as well as the circular button issue you mentioned. I followed up with you but I haven't heard back from you yet. Please respond when you have time so we can provide you with dedicated assistance and support through any ongoing adjustments. Your feedback is invaluable in helping us improve, and we’re here to ensure your pages look and function exactly as intended. Thank you again for your patience, and we look forward to helping you restore your pages to the way you want them to be. We value your business with PageFly and we look forward to hearing from you soon. Kate - PageFly Customer Success Manager
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