PageFly Landing Page Builder
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Dear petmary.com, On behalf of my team, I sincerely apologize that your experience did not meet your expectations. We truly appreciate you taking the time to leave a review, even though no additional details were provided. We understand that a 1-star rating reflects a disappointing experience, and we would genuinely like the opportunity to learn more about what happened. Your feedback is extremely important to us and helps us improve both our product and the support we provide. If you're open to it, please reach out to us via our 24/7 live chat or email. We would be grateful for the chance to better understand your concerns, assist with any issues, and work toward restoring your confidence in our service. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning. What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories. Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation. Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear. Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla, On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience. After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools. That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience. We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can. Thank you again for your feedback and for being a long-time PageFly user. Boo – Customer Success Manager
Very disappointing experience with PageFly. I do not recommend this app to anyone. I installed the app during the free trial period and canceled/uninstalled it within the trial, yet I still ended up with a pending charge on my Shopify billing. This created unnecessary stress and wasted my time contacting both PageFly and Shopify support to resolve something that should never have happened in the first place. In my opinion, users should be able to safely uninstall an app during the free trial without worrying about unexpected billing issues afterward. Please be careful before using this app.
Dear Zeenisa, On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused. We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected. As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome. That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process. Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can. Boo – Customer Success Manager
The app constantly crashes, and we regularly get internal server errors. At least once every month, we lose access to the PageFly console for half a day or more, which is unacceptable for a business that relies on the website to generate sales. The biggest problem is not only the instability, but also the lack of proper support when something goes wrong. When your store depends on PageFly pages, even a few hours without access can create serious problems, delays, and lost revenue. For a paid Shopify page builder, this level of reliability is simply not good enough. PageFly has good design flexibility when it works, but the constant crashes, server errors, and weak support make it very hard to trust for a serious ecommerce business. I would not recommend PageFly to anyone who needs a stable and dependable page builder for their store.
Dear Armodini България, On behalf of my team, I would like to sincerely apologize for the experience you've had with PageFly. We completely understand your frustration regarding the recurring internal server errors, temporary loss of access to the PageFly console, and the impact these issues can have on a business that relies on its website to generate sales. We recognize that reliability and timely support are essential, and we're sorry that your experience has not met those expectations. Your feedback has been shared with both our technical and support teams for further review. We continuously invest in improving platform stability, monitoring, and customer support processes, and feedback like yours helps us identify areas where we need to do better. We genuinely appreciate the time you've spent using PageFly and the opportunity to hear your concerns. If you're open to reconnecting with us, we'd welcome the chance to review your case in greater detail and see how we can improve your experience moving forward. Thank you for taking the time to share your feedback. Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience. Here is my summary: On the free plan I built two pages, an advertorial and an offer page. Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do. Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time. That is not a solution, it is a permanent crutch. During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update." When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work. Support's response, verbatim: "The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again." In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing. That is not a business practice I am willing to trust. What I take away from this experience: • A known core bug that has remained unfixed • Workarounds that require third party access to the store and leave foreign code in the theme permanently • A written discount commitment that cannot be redeemed in practice • Four different support agents in three days, each giving conflicting answers More then three weeks of work lost. Very frustrating.
Dear Colinea, On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly. We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience. Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers. Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team. While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants. Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward. Boo – Customer Success Manager
Uninstall Warning: They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall. We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates. We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Dear Clean Eatz Kitchen, On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process. We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront. PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly. We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can. Thank you again for sharing your experience. Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution. Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Dear Le Noof, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials. Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform. While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback. Thank you again for sharing your experience. Boo – Customer Success Manager
nothing serious. i just want to develop custom,
Dear Smile Perfumes, Thank you for taking the time to leave a review. We're sorry to see that your experience with PageFly did not fully meet your expectations. From your feedback, we understand that you were looking for more custom development capabilities, and we regret if our current features or support did not align with your needs. Your feedback is valuable to us and has been shared with our team for consideration as we continue improving the platform. If there are specific customizations or requirements you would like to discuss, we'd be happy to learn more and see how we can assist. Thank you again for your feedback, and we hope to have the opportunity to better support you in the future. Boo – Customer Success Manager
pesima en todos los sentidos , no deja hacer nada personalizar nada , esta como caida la pagina no se , pero que expericiencia tan mala , todas las reseñas de 1 estrella son con toda justificacion , es pesima
Hola, Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas. Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual. Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo. Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor. Kate – Customer Success Manager
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
We’re truly sorry for the frustration and disruption this caused you. You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages. Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected. We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help. Kate | Customer Success Manager
I did not have a good experience with this app. Despite all reviews I find the editor to be very hard to work with (I am a technical person and pretty quick in adapting) and when I was done I was seeing weird stuff on the live link. 2 days went by and tech support could not figure out the issue. The chat is also confusing as so many people join and leave so each person has to go back and review everything from the beginning and you have to hope they get it right. I do not recommend this app.
Thank you for taking the time to leave us a review! We’re truly sorry for the difficult and frustrating experience you’ve had with PageFly. We completely understand how disappointing it is — especially as someone technical who adapts quickly — to find the editor hard to work with, see unexpected issues on the live site after finishing your design, and then spend two days without a clear resolution from support. We also hear you loud and clear about how confusing and inefficient the chat can feel when agents change frequently and context gets lost. This is far from the smooth, reliable experience we want every merchant to have, and we sincerely regret letting you down. Your detailed feedback is incredibly valuable and has already been shared with our product and support teams so we can improve the editor usability, fix those live-preview inconsistencies, and make our chat support more consistent and effective. We’d genuinely appreciate the opportunity to turn this around for you. If you’re open to it, please jump back into our 24/7 live chat — Our team is always ready to assist, investigate the live-link issues thoroughly, and help get everything working perfectly. Your satisfaction means a lot to us, and we’re here whenever you’re ready. Warm regards, PageFly | Kate – Customer Success Manager
Speed is terrible, no automatic saving feature, not hard to create with, but there are cleaner options out there. Cost me a few extra hours of work. I'd highly recommend their most popular competitor.
Thank you for sharing your feedback. On behalf of the PageFly team, thank you for taking the time to share your honest feedback. We’re truly sorry for the frustrating experience you had, and your rating is completely understandable. We carefully read your review and understand how slow performance, the lack of an automatic saving feature, and the extra hours of work impacted you. Even if page creation itself wasn’t difficult, losing time because of these issues is not acceptable, and this is a serious lesson for our team. We completely respect your decision to explore other solutions. That said, we genuinely hope you might consider giving PageFly another chance. If you’re open to it, our support team would be more than happy to personally review your setup and see how we can make things right for your store. You can reach us anytime via the in-app 24/7 live chat. Customer satisfaction is always our top priority, and your feedback is a strong reminder for us to keep improving. Once again, we’re very sorry for your experience and truly hope to have another opportunity to support you in the future. Best regards, PageFly | Kate – Customer Success Manager
Thank you for taking the time to leave us a review! We’re truly sorry for any inconvenience you’ve experienced with PageFly. We understand how frustrating it can be when things don’t work as expected, and we sincerely regret that we let you down. Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s a quick fix, a question, or anything else you need. Your satisfaction means a lot to us, and we’d love the opportunity to make things right. Please feel free to reply here or jump back into live chat/email anytime. We’ll be waiting to support you. PageFly | Kate – Customer Success Manager
HOMEPAGE STOPPED WORKING!! MASSIVE IMPACT ON BUSINESS. I don't know how the long issue was happening, but my homepage and some product pages were not loading on some versions on iPhone. This is the THIRD time this year I have had this issue. Other times caught it early, but I suspect this could have been an issue for a few days. Detrimental to business. If I didn't have so many live pages, I would definitely be looking for a new app right now. I was speaking to Miracle, who just ended the chat without a full resolution. which was also rude.
Thank you for sharing your feedback. We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again. We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward. We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly. At the moment, we’re still waiting for your response so we can assist you further if needed. Best regards, PageFly | Kate – Customer Success Manager
Uninstalled PageFly after spending hours trying to build my page. Doesn't work well with Loox. Several buttons are broken in the app including critical links to documentation to be successful.
Thank you for taking the time to share your feedback. We’re truly sorry for the difficulties you faced while building your page and for the inconvenience caused by the issues with Loox integration and broken links in the app. Our development team has reviewed these problems and is working on improvements to ensure a smoother, more stable experience for all users. We really appreciate that you decided to give PageFly another chance — your trust means a lot to us. We’re always here to assist you whenever you’re ready, and we’re still waiting for your response to help you further. Best regards, PageFly | Kate – Customer Success Manager
if you want a bunch of junky code, that slows down your site and hinders your SEO. Just best to avoid.
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly understand your concern regarding site performance and SEO. Our development team has been continuously optimizing PageFly’s code structure to ensure it’s lightweight and aligned with Shopify’s latest performance and SEO standards. From recent updates, PageFly now minimizes extra scripts and improves page speed significantly when used with optimized themes. We really appreciate that you shared your thoughts, as this helps us continue improving both performance and user experience. We’d be happy to review your store setup and provide specific suggestions to enhance loading speed. At the moment, we’re still waiting for your response so we can assist you further. Best regards, PageFly | Kate – Customer Success Manager
Such a worse app and support. Even small issue like font not applying, their support team can't fix. Wasted weeks on it. Such a horrible app. Even font which is very popular "Montserrat" available in their app. When I set in settings, it don't app when we preview. And their dump support team even don't know whats going on.
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced with the font issue and for the inconvenience it caused. We completely understand how disappointing it must be when something as simple as font styling doesn’t work as expected. Our technical team has reviewed the case carefully and provided a solution to help fix the Montserrat font display issue. We truly appreciate your patience and understanding while we worked on this. At the moment, we’ve already offered a solution and are waiting for your response so we can make sure everything works properly on your store. Best regards, PageFly | Kate – Customer Success Manager
Super limited, the quantity selector is from WW2, the new update makes centering and formatting stuff super complicated. Also there is some kind of picture limit. When designing on Desktop and then changing up things on mobile it changes it back on the Desktop part. The app was super nice a few years back but it's gone downhill! Every update makes it worse! You can even add a horizontal moving ticker or a before and after slider with a picture. Again, it should be better and add new features after updates but from 2021 the haven't added anything new, just removed stuff and made the app more confusing!
Avoid this app. 1: their system has a huge duplication issue that means if you ever take theme backups etc, Pagefly can duplicate every single page created using it. (We ended up with over 3,000 duplicate pages). Their support refuses to acknowledge or attempt to fix this issue. 2: Poor support - we've had to contact them countless times with bugs and they fail to understand common terminology when trying to discuss the problem (e.g. a Shopify Template versus a Pagefly Template) 3: Leaving them is difficult. For some reason their page mapping is incredible strict - if you delete a template in pagefly which is no longer being used (e.g. you made a separate template in Shopify and applied it to a page).... Pagefly will fully delete the page, even though it's no longer anything to do with that page.
Thank you for taking the time to share your detailed feedback. We’re very sorry for the difficulties and frustration you faced while using PageFly. Our team has carefully reviewed the duplication and page mapping issues you mentioned and is working to prevent similar cases from happening in the future. We also acknowledge your feedback about communication quality, and we’re continuing to improve our training so our support team can better understand and assist with complex technical topics. We truly value your input — it helps us identify where we can do better. At the moment, we’re still waiting for your response so we can follow up and help resolve these issues for you. Best regards, PageFly | Kate – Customer Success Manager
Avoid at All Costs Avoid at All Costs Avoid at All Costs This Has Been an Absolute Disaster – I Want a Full Refund My experience with PageFly has been beyond disappointing — it has been a complete nightmare. Let me be very clear: this is one of the most dysfunctional, broken, and unreliable platforms I’ve ever worked with. The software crashes, features don’t work as promised, RTL (right-to-left) support is broken, popups fail to load, and the entire system feels unstable and poorly developed. I lost valuable time and money trying to fix the damage your platform caused. Not only was my landing page broken after following your guidelines, but I had to fix it myself because your customer support is shockingly unhelpful, painfully slow, and completely lacking in professionalism or understanding of actual web functionality. Instead of resolving anything, your team dragged things out, gave me vague replies, ignored key details, and wasted days — all while I was trying to run a business. At this point, your software has done more harm than good. It’s clear your team is not prepared to deliver real support, and your product is not ready for serious use. I demand a full refund for the amount I paid. If you refuse to take responsibility, I will not hesitate to take legal action and escalate this matter publicly — through consumer protection platforms and legal channels. I have full documentation of the issue and the poor support I received. You have lost my trust completely, and I strongly advise others to stay away from PageFly.
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you’ve had — we fully understand how stressful and disappointing this must have been. We never want our customers to feel this way, and I take your concerns about performance, RTL support, and service quality very seriously. Our team has reviewed your case carefully and is working on improvements to address the issues you raised. We also want to make sure your refund request is handled properly, so I’ve escalated it internally for review. Please rest assured that we’re committed to resolving this matter fairly and restoring your trust. We’re currently waiting for your response so we can continue supporting you directly and ensure everything is settled to your satisfaction. Best regards, PageFly | Kate – Customer Success Manager
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