PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,563
chart
#60
All reviews
Rating Breakdown
Review RSS Feed
May 5, 2020
Terrible app. This app is absolutely zero user friendly and tremendously time consuming to execute simple things.
I hope you are doing well. Since the day you left a review for us on the App Store, we have been trying our best to improve PageFly better. We take all your feedback seriously and others to develop more features as well as improve our support quality. I truly hope that you can give us another chance to assist you. When you need us, we are always here. PageFly | Kate - Customer Success Manager
April 15, 2020
Totally disappointed. Contacted the support several times and explained the problem several times but didnt get an answer or a solution to the problem. I thought this should be an easy page builder but it doesnt seem like it... I would be glad to get some response or help from the support as I relied on this tool for our next product launch..
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. We are so grateful that you gave us the opportunity to assist you and your satisfaction is our top priority. This is a big lesson for me and our team, we will try our best to avoid these issues in the future. Please let us know if you have any assistance. We are always happy to assist you, anytime you need. PageFly | Kate - Customer Success Manager
March 30, 2020
Poorly coded, does not work on Internet Explorer and after I have deleted the app it left its code at the website.
Thank you for your feedback for PageFly. Thanks to your feedback, our development team improved PageFly better. In our app, there is an option that removing codes if you uninstall PageFly from your store, this will help to avoid the issue you mention. However, currently, PageFly doesn’t support to work on IE browser because IE browser has stopped working this year and since its old working mechanism, PageFly cannot work on it and this is what we do hope that you can kindly understand for us. Moreover, the current user demands on IE is not much and this number is very small. Once again, I am sorry for anything that made you unhappy and we are always here when you need us. PageFly | Kate - Customer Success Manager
March 31, 2020
Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience. We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly. - Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems. Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.
On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came. Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly. Along with this, we will train our support team to give them more experience to serve you better. Thank you for all your feedback and we really appreciate it. We are here when you need us, anytime. PageFly | Kate - Customer Success Manager
Feb. 20, 2020
Horrible customer service and support. Features of the app would lock up and not work, such as simply scrolling in the editor. Rather than fix the problem, I was told by 3 different people to just avoid using those features. Not worth your money.
Thank you for leaving a review for us. We really value your opinion and this helps us to know what we are doing and gives us more encouragement to improve PageFly better and better. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
Dec. 22, 2019
The worst app ever. They went into my original web design files and changed things without my permission and didn't even tell me about it.All just to make sure their software works. I felt taken advantage of. It broke my website. I had multiple glitches, had to fix with my own time and money. It's pure vandalism. If this was offline there would be legal issues of property damage. Very unethical people. There are many more apps for page design that are much better. You can even check their replies to 1 star reviews, in which they are hostile and rude. Do not recommend if you care about your brand.
Hello, Thank you for giving us feedback on your experience with us. We always aim for the customer experience with PageFly therefore we have been improving our app and support quality. There is nothing more important than your satisfaction. Since you left a review for us, our team has been working so hard to release many new versions to make PageFly better and better. I hope you can understand and if you need anything from us, we are always happy to help you. PageFly | Kate - Customer Success Manager
Nov. 30, 2019
Such a great customer service. I use U$2,00 apps with much better customer service. Some pictures and effects doesn't load in some smartphones, they don't know what it is. They sell something they don't know how it works.
Hi, thank you for leaving your feedback for us on App Store. Thanks to your feedback, we have been trying to improve our app and support constantly day and night. With the aim to bring to the customers great experiences, we are always opened to receive feedback and recommendations. Since the day you left the review, our support team has been trained and we still improve our support quality. I hope that one day, we will have another chance to assist you and prioritize you. PageFly | Kate - Customer Success Manager
Oct. 30, 2019
Horrible support with the premium plan. Instructions are not very clear. I try to contact the support but very lazy, did not show interest to solve the problem. They just sent a link to resolve the problem by myself. When I ask why did it now works, the reply was you are not following the instructions correctly. I ask, what I am doing wrong. No reply. Maybe for free is ok, but I am not sure if it´s worth the money.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and also thought about it many times. Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. I am sorry for any inconvenience you had with us, we will try our best to improve the customer support to serve you better. I hope that we will have another chance to assist you. PageFly | Kate - Customer Success Manager
July 31, 2019
This app is really a poor app which overcharge customers in hidden way. Sometime they charge for full premium and then cash back and again charge and make excuse for system error. You should try this app if you have much money to pay for this pathetic app. Even they admit they charge while in trial period. Here is the proof. https://ibb.co/tH5xYj8
First of all, on behalf of the whole PageFly team, I'd like to say sorry for the frustration caused. Yes, we had a bug which allowed us to extend trial period for customers even when they accpeted Shopify charges. That caused misunderstading that we were cheating by charing customer during their trial. The problem is now fixed and we wish you could give us chance to continue the service. But if not, we totally understand and respect your decision. We wish you good health and luck with your business.
June 13, 2019
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation. You then deleted that review to clean up the base and get back with new false accusation. Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app. Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify. After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers. This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
March 12, 2019
Very inconsistent system, where it ends up disrupting sales! Could improve the application regarding stability
Hi, On behalf of the team, I would like to send you a sincere apology for any inconvenience and issue you had with our app. Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality. We feel so sorry at that time we could not able to assist you. Therefore, I and my team always wish that we would have another opportunity to support you. With PageFly, you’re always our priority. PageFly | Kate - Customer Success Manager
Feb. 27, 2019
Wow - what happened?! I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again. Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly. Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Hi there, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied. What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you. We are always improving our app day by day and wish for another opportunity to support you. PageFly | Kate - Customer Success Manager
April 26, 2019
Be cautious if you are planning using this App with a translation App as Langify or Langshop. You will LOSE all your translation. Langify translates content (like titles, product description, etc), and then stores it in Metafields. PageFly creates custom layout pages via alternate templates. The alternate templates contain hard coded content, and won't have any of the langify Liquid logic, nor be pulling in the metafields that Langify creates. Also...whenever they are given a bad review, they will move mountains to get you update your review. Once done, haha good luck, they will barely answer ! So this is my final review..As a Shopify Plus account owner, I STRONGLY not suggest this App. It does cause a lot lot of problems.
Hi there, Thank you a lot for your review of us on the App Store. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. When we got your feedback, we feel so sad and we understand that we were failed in making you satisfied. Since the day you gave us the feedback, our development team and partnership team have been trying to work with the Langify team to improve both our apps. I do hope that we will be lucky to have another chance to support you because you are always our priority. PageFly | Kate - Customer Success Manager
July 13, 2019
This app was terrible after the upgrade and customer service was awful. my pages remained broken and I would never use this app again. I had pages go down in the middle of the day and they did nothing to fix it saying they will get back to me in 24 hours. An app that deals with your product pages should not have you wait hours with a broken page. I lost THOUSANDS of dollars with this app! HORRIBLE! I would give it a ZERO if I could.
Hi there, On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unsatisfied with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not be able to assist you. Day by day, we have been trying so hard to improve our app and support quality because our aim is always bringing great experiences to our customers. One day when you are back, we do hope that we will have a precious opportunity to assist you. PageFly | Kate - Customer Success Manager
Oct. 23, 2018
not recommend, this is a handy app to built a fence page but you must pay 10 bucks every month for that. if you want to modify some contents, without this app you cannot do anything. why there is not a buyout plan ???
Thank you for your feedback on PageFly. Thanks to your feedback, we have been improving our app to make it more stable. We also update our pricing plan to make it more suitable for our customers. In our app, there is an option that removes codes if you uninstall PageFly from your store, this will help to avoid the issue you mention. Once again, please accept my sincerest apologies on behalf of everyone on the team. We will hope that we will be able to have another chance to assist you. I wish you all the best. PageFly | Kate - Customer Success Manager
Oct. 15, 2018
I got this app to modify product pages. Could not do it in free. Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unhappy with us. At that time when we receive your review, we were so sad. But your feedback is a huge motivation for us to improve PageFly and support quality. Besides improving our app performance, we also updated the pricing plan to make it more suitable. Once again, I am sorry for everything and want to let you know that we are always here for you and wait for another chance to assist you in the future. PageFly | Kate - Customer Success Manager
Feb. 28, 2019
After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth. Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated. Thank you for staying with us, we will try our best to serve you better. PageFly | Kate - Customer Success Manager
Sept. 30, 2018
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again. They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry. Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly. With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality. We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you. PageFly | Kate - Customer Success Manager
Aug. 30, 2018
Just another app that promises FREE but severely limits what you can do. If you're going to pay for a page builder app, there are far better ones out there.
I would like to thank you for such detailed feedback on your experience with PageFly. In the Free plan, you can use all elements and features, and you can create one page for each page type. We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
Aug. 16, 2018
STUPIDLY FLAWED! Half the time you type directly into text boxes, hitting "S" or "D" in a usual sentence wrongly initiates shortcuts for Save and Duplicate. So the page stops and reloads, or your current section clones. Either way, it ruins typing for 6-8 seconds and you have to reload to keep typing a word with the letter S or D. It's a minor glitch, but a major hassle. It gets VERY frustrating VERY fast. Support were no help. Having to copy and paste sentences into the app is tedious but necessary.
Hello, On behalf of the PageFly team, I would like to send you a sincere apology for your bad experience with us and the result is a 1-star review on App Store. We take this very seriously as our shortcomings and this is also a huge encouragement for us to improve PageFly day by day. Since the day you left the review for us, all members of all teams have been trying so hard to improve our app to enhance the performance as well as the support team. We truly understand how frustrated you were at the time of the issue happening. We always hope that one day if you come back, we will have more opportunities to assist you. We wish you all the best! PageFly | Kate - Customer Success Manager