Opinew Product Reviews App UGC

Hi team Rizen Unlimited, thanks for the 5-Star review! We are so glad Nick could help you out here. Shopify themes can get complicated at times and we certainly don't expect people to be engineers to set up our app. The basic onboarding has been designed to be easy to use but of course with some themes small amounts of tweaking are required to get everything looking 10/10. We are always here to help 24/7 and promise to do everything we can for you so that you can focus on running your business :) -Opinew Customer Success Team

Gracias por tu genial revisión de 5 estrellas. Nos alegra saber que encuentras nuestra aplicación útil y que te ha ayudado a generar confianza con tus clientes. También apreciamos tus amables palabras sobre nuestro equipo de soporte. Sentimos oír que has tenido problemas con la compatibilidad de tu theme. Te aseguramos que estamos disponibles para ayudarte a resolver esto. Por favor, no dudes en contactar a través de nuestro sistema de soporte si vuelves a encontrarte con este u otros problemas en el futuro. Tu feedback es esencial para nosotros. Atentamente, El equipo de Opinew

Hi there, We're thrilled to hear that our app is working well for your store's needs and that you've found it easy to use! Our aim is to deliver on our promises and hearing feedback like this really validates our efforts. Thank you for sharing your positive experience with our product. Your feedback plays a crucial role in our ongoing efforts to improve our services for our users. Best wishes, The Opinew Team

Hi, Thank you so much for sharing your positive experience with us. We're delighted to hear that you found our customer service to be excellent and that Daniel was helpful and friendly in setting up the review platform on your site. Your satisfaction is our top priority, and we look forward to continuing to serve and support you. Thanks again for your feedback. - Opinew Customer Success Team

Hi, Thank you for taking the time to share your positive experience with us. We're pleased to hear that you've been satisfied with our software and the support provided by our team, specifically Daniel. We sincerely appreciate your continued trust in our service. We're here to support you anytime and look forward to continuing to meet your needs. - Opinew Customer Success Team

Hi, Thank you so much for leaving us a 5🌟 review! We're committed to providing excellent service and support to all our users and it's wonderful to hear that we're hitting the mark. Best wishes, - Opinew Customer Success Team

Hi, Thank you so much for your positive feedback. We're delighted to hear that our service has been useful for your business and our free plan is meeting your needs as you start out! We're here for you anytime, and we're excited to continue supporting your business journey. - Opinew Customer Success Team

Hi, Thank you so much for your kind words and positive review. We pride ourselves on offering a customizable experience and top-tier customer service, and we're delighted to hear that you've had a positive experience with us. Best wishes, - Opinew Customer Success Team

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't! We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation: Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails" Your response: "I installed it Thursday same as Reputon eBay importer." Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout" This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case. Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew. We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future. - Opinew Customer Success Team

Hello, Thank you so much for leaving us a 5-star review! We're delighted to hear that you found our app to be fast and efficient, and that our customer service was able to assist you in resolving your issues. Your satisfaction is our top priority and it's wonderful to hear we've been able to aid in securing your placements. Once again, thank you for your positive feedback. Your support truly inspires us to keep improving our service. Best wishes, The Opinew Team

We're so glad to hear you had a positive experience with our Customer Success and Support teams! It's paramount to us that any issues you encounter are resolved quickly and smoothly, and we're thrilled we could turn your panic into relief. We appreciate your kind words and are here to assist whenever you need us. The syncing of your Amazon shop reviews to your Shopify website is indeed a feature we take pride in, making it easier for our customers to manage their reviews in one place. We're happy to hear that you've found this feature helpful too. Your feedback goes a long way in helping us improve and continue delivering top-notch service! We appreciate it a lot. Best wishes, The Opinew Team

Hi there, We're thrilled to receive your 5-star review and are delighted to hear that our support team has been able to help you solve complex issues! We're equally glad to know that you've been with us for a few years and found Opinew Product Reviews App UGC to be genuinely useful. Your positive experience underscores our commitment to supporting our users in the most efficient and dedicated manner. Feedback like yours fuels us to work even harder to ensure the satisfaction of our users. Thank you once again for sticking with us and sharing your wonderful review. Best Wishes, The Opinew team

Hi there! We're thrilled to hear that you're finding our support helpful and our app useful. We're always here to assist you as best we can and your positive feedback means a lot to us. We hope to keep providing you with customizable solutions for your online endeavors. Thank you for your 5-star review! Best wishes, The Opinew Team

Hi there, We're glad to hear that you found Romana's help useful and you're happy with how the reviews look in your shop. We're always striving to provide the best for our users. Your suggestion about supporting multiple languages is greatly appreciated. We understand the need for such a feature. Rest assured, we'll be discussing this internally and see how we can incorporate this into future updates. Your feedback plays a crucial role in helping us improve. Thank you for taking the time to share your thoughts with us. Best, The Opinew Team

Hi there, thanks for leaving us such a fantastic review! We're thrilled to hear that you found our app easy to install and that you're enjoying its many features. It's especially great to know that our support team was able to assist you promptly. Your kind words mean a lot to us and motivate us to continue improving our services. Thanks again for recommending Opinew - your support and feedback are truly appreciated! Cheers, The Opinew Team

We're sincerely sorry to hear about your experience with Opinew Product Reviews App UGC. It's quite unfortunate that our support team wasn't able to assist you promptly and that you encountered issues with the reviews not showing up on the category site. Your experience matters a lot to us-- we always aim to deliver efficient support and easy-to-navigate functionalities. We would truly appreciate another chance to get this right. While we can't provide direct contact details here, please rest assured that we'll take the initiative to get in touch with you as soon as possible to help resolve your concerns. Remember, your feedback helps us make significant improvements to our services. Thanks for taking the time to bring this to our attention. Best Regards, The Opinew Team

We're so glad to hear that you're happy with our app, particularly the ease of installation and utility. Your positive words about our customer service mean a lot to us. It's wonderful to know that it's made a significant difference to your site. Remember, if you ever need assistance in the future, our team is here to help. We greatly value your feedback - it helps us continuously improve and serve you better. Thank you for your fantastic 5-star review! Best Wishes, The Opinew Team

Thank you for your positive feedback! We're glad to hear that you've found our support team helpful. We strive to provide high-quality service to all our users, irrespective of the plan they're on. Be assured, our commitment to speed and responsiveness will certainly continue, even after your free trial period. Your satisfaction is incredibly important to us. Thank you again for taking the time to leave us a review. Your input helps us continue to improve our services. Best regards, The Opinew Team

Hi there! We're over the moon to hear that you find Opinew Product Reviews App UGC awesome and highly recommendable. We strive to ensure our app offers all the customizations that our users need. Your appreciation really motivates us to continue enhancing our services. Thank you very much for taking the time to leave us such a glowing review - your feedback is at the heart of our continuous improvement. Best Regards, The Opinew Team

Thanks so much! We are SUPER proud of our response rate for both our direct request links and automated review request flow! The is key is personalisation and matching your design with the rest of your branding, which it looks like you have nailed! Happy selling! - Opinew Customer Success Team