Opinew Product Reviews App UGC

Thanks for your wonderful review! We're thrilled to hear that you find our app easy to use and that our support team could help resolve your challenges with widget installation in a timely manner. Your feedback fuels our motivation to ensure we continually offer excellent service to our valued users like you. If you have any more questions or need further help, don't hesitate to reach out. Thanks again for being a valued part of Opinew! Best Wishes, Opinew Team

Hi there! Thanks for taking the time to leave us a review. We're thrilled to hear that you've found our customer service great and that you're enjoying our free trial. Your feedback about including the smart review function on a lower-priced tier is much appreciated and will definitely be taken into consideration. At Opinew, we value our customers' thoughts and we believe that their feedback helps us create an even better experience. Thanks again for sharing your thoughts. Best regards, The Opinew Team

Thanks so much for your 5-star review! We're really happy to hear that our customer service team was able to assist you swiftly and effectively. Providing support and guidance to our customers, especially new store owners like yourself, is incredibly important to us. It's great to know that you're satisfied with the addition of reviews to your store. If you have any more needs or questions, don't hesitate to reach out. Your feedback and experiences help us to continuously improve our service. Best, Opinew Team

Hello! We're overjoyed to hear about your excellent experience with our customer support team. Our goal at Opinew is to ensure your issues are resolved as swiftly and efficiently as possible, so hearing that we achieved this in less than 15 minutes truly made our day! Your appreciation means a lot to us, and it reinforces our dedication to provide outstanding service to our valued users like you. Our team is always here to assist you, so do not hesitate to reach out if you need any more help. Thank you again for awarding us a 5-star rating and your encouraging feedback. Your satisfaction is our motivation! Best, The Opinew Team

We're thrilled to hear that you're happy with our app and its quick integration, especially with our attention to site speed optimization! We pride ourselves in offering stellar customer support, so it's great to hear that this didn't go unnoticed. If you have any questions as you continue to explore our features or if there's anything further you’d like assistance with, please don't hesitate to reach out - we're here to help! Thank you for the wonderful feedback and for choosing Opinew. Your insights are what help us continue to improve. - The Opinew Team

Hi team Rizen Unlimited, thanks for the 5-Star review! We are so glad Nick could help you out here. Shopify themes can get complicated at times and we certainly don't expect people to be engineers to set up our app. The basic onboarding has been designed to be easy to use but of course with some themes small amounts of tweaking are required to get everything looking 10/10. We are always here to help 24/7 and promise to do everything we can for you so that you can focus on running your business :) -Opinew Customer Success Team

Gracias por tu genial revisión de 5 estrellas. Nos alegra saber que encuentras nuestra aplicación útil y que te ha ayudado a generar confianza con tus clientes. También apreciamos tus amables palabras sobre nuestro equipo de soporte. Sentimos oír que has tenido problemas con la compatibilidad de tu theme. Te aseguramos que estamos disponibles para ayudarte a resolver esto. Por favor, no dudes en contactar a través de nuestro sistema de soporte si vuelves a encontrarte con este u otros problemas en el futuro. Tu feedback es esencial para nosotros. Atentamente, El equipo de Opinew

Hi there, We're thrilled to hear that our app is working well for your store's needs and that you've found it easy to use! Our aim is to deliver on our promises and hearing feedback like this really validates our efforts. Thank you for sharing your positive experience with our product. Your feedback plays a crucial role in our ongoing efforts to improve our services for our users. Best wishes, The Opinew Team

Hi, Thank you so much for sharing your positive experience with us. We're delighted to hear that you found our customer service to be excellent and that Daniel was helpful and friendly in setting up the review platform on your site. Your satisfaction is our top priority, and we look forward to continuing to serve and support you. Thanks again for your feedback. - Opinew Customer Success Team

Hi, Thank you for taking the time to share your positive experience with us. We're pleased to hear that you've been satisfied with our software and the support provided by our team, specifically Daniel. We sincerely appreciate your continued trust in our service. We're here to support you anytime and look forward to continuing to meet your needs. - Opinew Customer Success Team

Hi, Thank you so much for leaving us a 5🌟 review! We're committed to providing excellent service and support to all our users and it's wonderful to hear that we're hitting the mark. Best wishes, - Opinew Customer Success Team

Hi, Thank you so much for your positive feedback. We're delighted to hear that our service has been useful for your business and our free plan is meeting your needs as you start out! We're here for you anytime, and we're excited to continue supporting your business journey. - Opinew Customer Success Team

Hi, Thank you so much for your kind words and positive review. We pride ourselves on offering a customizable experience and top-tier customer service, and we're delighted to hear that you've had a positive experience with us. Best wishes, - Opinew Customer Success Team

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't! We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation: Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails" Your response: "I installed it Thursday same as Reputon eBay importer." Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout" This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case. Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew. We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future. - Opinew Customer Success Team

Hello, Thank you so much for leaving us a 5-star review! We're delighted to hear that you found our app to be fast and efficient, and that our customer service was able to assist you in resolving your issues. Your satisfaction is our top priority and it's wonderful to hear we've been able to aid in securing your placements. Once again, thank you for your positive feedback. Your support truly inspires us to keep improving our service. Best wishes, The Opinew Team

We're so glad to hear you had a positive experience with our Customer Success and Support teams! It's paramount to us that any issues you encounter are resolved quickly and smoothly, and we're thrilled we could turn your panic into relief. We appreciate your kind words and are here to assist whenever you need us. The syncing of your Amazon shop reviews to your Shopify website is indeed a feature we take pride in, making it easier for our customers to manage their reviews in one place. We're happy to hear that you've found this feature helpful too. Your feedback goes a long way in helping us improve and continue delivering top-notch service! We appreciate it a lot. Best wishes, The Opinew Team

Hi there, We're thrilled to receive your 5-star review and are delighted to hear that our support team has been able to help you solve complex issues! We're equally glad to know that you've been with us for a few years and found Opinew Product Reviews App UGC to be genuinely useful. Your positive experience underscores our commitment to supporting our users in the most efficient and dedicated manner. Feedback like yours fuels us to work even harder to ensure the satisfaction of our users. Thank you once again for sticking with us and sharing your wonderful review. Best Wishes, The Opinew team

Hi there! We're thrilled to hear that you're finding our support helpful and our app useful. We're always here to assist you as best we can and your positive feedback means a lot to us. We hope to keep providing you with customizable solutions for your online endeavors. Thank you for your 5-star review! Best wishes, The Opinew Team

Hi there, We're glad to hear that you found Romana's help useful and you're happy with how the reviews look in your shop. We're always striving to provide the best for our users. Your suggestion about supporting multiple languages is greatly appreciated. We understand the need for such a feature. Rest assured, we'll be discussing this internally and see how we can incorporate this into future updates. Your feedback plays a crucial role in helping us improve. Thank you for taking the time to share your thoughts with us. Best, The Opinew Team

Hi there, thanks for leaving us such a fantastic review! We're thrilled to hear that you found our app easy to install and that you're enjoying its many features. It's especially great to know that our support team was able to assist you promptly. Your kind words mean a lot to us and motivate us to continue improving our services. Thanks again for recommending Opinew - your support and feedback are truly appreciated! Cheers, The Opinew Team