Opinew Product Reviews App UGC
All reviews
If any problems arise, they are addressed immediately, and Khushbu was courteous and prompt in resolving the issue.
Hi there, We're overjoyed to know that you had a great experience with Opinew Product Reviews App UGC! Our team, including Khushbu, always strives to efficiently and courteously address any issues you might have. We're glad to see that reflected in your interaction. Thank you so much for your 5-star review. Always feel free to reach out to us for any support needed. Your feedback fuels our commitment to continuously deliver superior service. Cheers, The Opinew Team
This is a fantastic app. Not only is the design top notch, but it is very simple to use, although complex. Support is excellent. I recommend a 1 on 1 with Paul, because there are questions that can be answered more efficiently in a call. Import from Amazon was very easy. And it saves you a ton of money and time to collect fresh reviews in your shop, especially if you were used to using something like Trusted Shops. We set up the option of showing the review snippets in Google Shopping campaigns. Paul walked us through this setup, which I also recommend! This will take some time to show on search engine pages, so eager to see the results once Google publishes the reviews. You may need some small adaptions to your theme if it is heavily customized. But the Opinew support team also lends a helping hand here. All in all extremely impressed by this app!
Hello, Thank you for taking the time to share your positive experience with our product! We are thrilled to hear that you find Opinew to be so beneficial, and that you found import from Amazon to be simple. Also, we appreciate your recognition of the excellent support provided by Paul and the rest of our team. We're eager as well to see the outcomes of the review snippets showing up in your Google Shopping campaigns. Your patience and understanding with this and any necessary theme adaptations is much appreciated. Reviews like yours help continue our dedication towards ease of use and efficiency. Remember, we're always here to lend a helping hand when you need it, and your feedback means a lot to us. Thanks again! Best, The Opinew Team
Easy to use. Quick to setup and import reviews. Quick support. I wish they had a better UI in line with LOOX. Otherwise, this is an excellent app.
We're delighted to hear that you find our Opinew Product Reviews App easy to use and that our quick support has been helpful. We appreciate your positive feedback! However, we also note your wish for a UI more in line with LOOX. We genuinely value this observation and will certainly look into this aspect of our interface. Our goal is to provide a pleasant and efficient experience for all our users, so improvement is always on the cards. Your feedback plays a crucial role in helping us refine our service. Thank you for taking the time to review us. Best Regards, The Opinew Team
Update: I had an issue with the app not reporting billing correctly and then found that when my three month discount ended I had been overcharged by around £4 for that month. I asked them to look into it and the reporting bit was fixed but the overcharge remained and after the fix I had lost the additional 500 imports we'd agreed when we signed on. I had no reply about either the overcharge or the loss of additional imports. Confidence was gone and so we cut our losses and uninstalled. Have also found its a messy uninstall with lots of code elements left in the theme. A disappointing end for what seemed like a really promising app. --------------------------------------- This app is great for pulling in product reviews from other sources (Amazon in our case) and it also has solid automation for review requests and plenty of options of display. What really sets it apart though is the customer service - we have an issue trying to install one of the widgets with out theme and Haris at Opinew tech support had it sorted within minutes - incredible service!
Thank you so much for your wonderful review. We're thrilled to know that you're finding value in our product review app, especially considering its automation features and display options. We also take pride in our customer service, so it pleases us to hear Haris could assist you effectively and promptly. We always want to ensure you are getting the support you need! Your feedback plays a key role in helping us continuously deliver the best service possible. Thanks once again from everyone on the Opinew team.
customer support are lightning quick and very friendly
Hi there, Wow, we're absolutely thrilled to hear such positive feedback about our customer support! We do our best to serve you as quickly and kindly as possible—that's our top priority. Your words have truly brightened our day. Your feedback plays a crucial role in helping us continuously deliver a high-quality experience. Thanks again for taking the time to write this friendly review and for your 5-star rating. Best, The Opinew Team
Was great then unfortunately became very hard to use.
We're thrilled to hear that you're finding our app easy to use and that you had a positive experience with our support team, notably Vatsal. We pride ourselves on our prompt response and we're glad that it's making a difference for you. Your kind words motivate us to continue to provide great service. Should you need any more help in the future, we’re here for you. Your feedback is fundamental to our hard work and dedication. Best wishes, The Opinew Team
App very well made and excellent support!
Thank you so much for your 5-star review! We're thrilled to hear that you're finding the Opinew app well-made and our support excellent! Your positive experience truly means a lot to our team. If there are any more features or services you'd like to see, or any feedback you'd like to share, we're all ears! Thanks again for choosing Opinew, your support inspires us to make our app even greater. Best regards, The Opinew Team
Ich hatte ein Synchronisations Problem und habe dann ein Glück über den Chat mein Problem geschildert. Mir wurde innerhalb von 2 Minuten geholfen, dass Problem wurde direkt behoben. Wenn ich selber über Google/Youtube etc. versucht hätte das Problem zu fixen hätte das bestimmt eine Stunde gedauert. Vielen vielen Dank!
Wir freuen uns sehr, dass wir Ihnen bei Ihrem Synchronisationsproblem helfen konnten und dass Sie mit unserem Chat-Support zufrieden waren! Es ist immer unser Ziel, unseren Benutzern so schnell und effektiv wie möglich zu helfen. Ihr positives Feedback motiviert uns sicher weiter zu geben. Vielen Dank für Ihre netten Worte und die 5 Sterne Bewertung! Mit freundlichen Grüßen, das Opinew Team
Easy to use and awesome backend interface!
We're thrilled to hear that you're finding our app easy to use and that you're enjoying the backend interface! We strive to make our app as user-friendly as possible so this feedback really makes our day. Thank you for taking the time to share your positive experience. Your feedback helps us ensure we're delivering the best experience possible. Best, The Opinew Team
Super assistance ! Merci
We're thrilled to hear you had a great experience with our support team! Your appreciation truly means a lot to us. Merci for taking the time to share your feedback. We're here for you anytime. - The Opinew Team
Haris did a great job in helping me with the code after it was deleted. great app for review management! For anyone looking to quickly create a review for their store, I would recommend it.
Hi, thank you so much for your enthusiastic review and a 5-star rating! We're thrilled to hear that Haris was able to assist you effectively with the code situation. Our team is always ready to go the extra mile to ensure a seamless experience for our users. Your endorsement of our app for review management is inspiring. We're glad to know you found Opinew beneficial and easy to use. We're buoyed in our daily efforts by such positive feedback. User satisfaction is at the core of our work, and we're thrilled to know we are meeting this objective. Thanks again! We hope to continue exceeding your expectations. Best Regards, The Opinew Team
We had some installation issues, but Romana was great in resolving all our issues in a timely and professional manner. We look forward to using Opinew.
Hi there, Thank you for the high rating. We truly appreciate it. We're sorry to hear you experienced installation issues. However, we're glad to know Romana played a vital role in resolving them promptly and professionally. Your positive feedback makes all of our endeavors worthwhile. As you progress, should you face any other hurdles, don't hesitate to reach out. We're here to ensure your experience with Opinew is exceptional. Thank you again for giving Opinew a chance. We are privileged to have you join our community. We place great importance on the views, suggestions, and experiences of our users as we continue to perfect our services. Warm regards, The Opinew Team
Great application, perfect customer service. I recommend it.
Hi, thank you so much for your 5-star review! We're thrilled to hear that you think our application is great and customer service is perfect. Your recommendation means a lot to us. We are committed to continuing to provide high-quality service to awesome customers like you. Thanks again for sharing your experience working with Opinew. Best Wishes, The Opinew Team
とても親切でスピーディーな対応に感動しました!
こんにちは、まず始めに、その素晴らしいフィードバックと5つ星の評価をいただき、本当に感謝しています!あなたの言葉から、私たちの対応の素早さと思いやりが感じられ、それがあなたの期待を超えたことに非常に満足しています。私たちはこれからも優れたサービスを提供し続けるよう努力します。これからもあなたのビジネスをサポートできることを楽しみにしています。再度、ありがとうございます。 Opinewチームより
So far I am happy with how easy it is to send my customers review requests using this app. The support I received trying to install the app was fast and friendly. Nejla was very helpful. Thank you
We're thrilled to hear that you're finding our app easy to use and our support helpful! It's always our aim to provide swift and friendly assistance to all our users. Your feedback is important in helping us maintain a high standard of service. Thank you for taking the time to share your positive experience. Best wishes, Opinew Team
Nisha was super helpful and very fast in her response to my questions. She resolved my issues in no time!
Hi there, We're thrilled to hear about your excellent experience with Nisha from our team. At Opinew, we strive to provide swift and effective solutions, and it's great to know we hit the spot for you. Your kind words about our team member are much appreciated. Remember, we're here to support you, so don't hesitate to reach out if you have more questions in the future. Your feedback plays a vital role in our mission to consistently serve at our best. Thanks again for the perfect rating. Best, The Opinew Team
Tentei aumentar o plano várias vezes mas sem sucesso. Entrei em contato com a plataforma e eles disseram que eu nao sei selecionar o plano. É claro que eu sei, mas alguém na empresa nao esta preocupado com o bug que faz com que o cliente nao possa aumentar o plano. O aplicativo é muito ruim e infelizmente nao posso mudar pois perderia mais de 9 mil resenhas
Olá, corrigimos seu plano mais cedo durante o dia. Talvez você não tenha notado. Na verdade, nossos desenvolvedores trabalharam em seu problema esta manhã e lançamos um hotfix especificamente para sua loja. Posso confirmar que nenhuma de suas avaliações desaparecerá e que o plano está funcionando corretamente. Não há nada com o que se preocupar! :)
Vatsal was prompt to respond and knew exactly the right thing to do. They were very helpful and efficient in solving our problems.
Hi there, We're thrilled to receive your positive feedback about Vatsal from our team. It's wonderful to know that our support team was able to provide swift and effective resolutions to your issues. We're here to ensure that your experience with our app is as seamless as possible. Your feedback is crucial to ensuring we continue delivering the top-notch service you deserve. Thank you for taking the time to share this. Best regards, The Opinew Team
I have spent a lot of time working with various support providers for various apps recently and I can tell you that BY FAR Opinew has the best support. For someone who doesn't have a tech background, this is a must. I appreciate them so much and couldn't recommend them more.
We're truly grateful for your positive feedback! When we hear that our support team has stood out as the best among many, we can't help but feel immensely proud. We understand how essential dedicated support can be, especially when technical knowledge might not be your forte. Hearing that we've been able to assist you effectively means a lot. Thank you for choosing and recommending Opinew. We strive to keep exceeding your expectations. Your insights drive us to provide the best service possible. Best Regards, The Opinew Team
Kenan, We appreciate your efforts. I tested the app and the support resolved a problem in minutes. It took me just a few minutes to send a chat message. Very good support so far!
Hello there, We're thrilled to hear that you enjoyed the efficiency and speed of our support team! Providing prompt solutions for our users is a high priority for us at Opinew, so your feedback is much appreciated. We aim to continue giving you the swift and effective support you deserve. Once again, thank you for the 5-star review. Every opinion helps us grow! Warm regards, The Opinew Team
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