Opinew Product Reviews App UGC
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Funktioniert einwandfrei, guter Support und super Service. Wir können Opinew wärmstens empfehlen.
Cristian & Vatsal were a great help and pleasure to work with. This app gets the job done
The support team was extremely helpful and it was set up in no time. Highly recommended! I would be happy if support could be provided in Japanese.
Great job thank you! Made the whole process easy.
The team behind the chat is wonderful and very helpful, if you have any issue: they are willing to help your right away in just a few minutes!
the customer support is top notch!! quick and extremely helpful
シンプルで使いやすい素晴らしい機能、また問題が発生した際のサポートも迅速で丁寧で親身になってくれる。
This app has a variety of great features. It is a little bit more expensive but it delivers quality. The support is super fast and always helpful. Special thanks go to Adna.
The support team was extremely helpful and it was set up in no time. Highly recommended! It's exactly what we needed.
Using the Opinew app since years. It offers great features to grow my business and support in case of issues.
Wonderfull pruduct for my store. Customer service is excellent
I mainly wanted this app to import our Amazon reviews. They imported fine, but I had a problem publishing them to the pages. I used their chat support and Vatsal fixed the problem for me very quickly. Very happy. Thanks Vatsal.
A Cautionary Tale Pricing and Transparency Issues Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response. The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern. Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users. Integration Woes Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity. Conclusion: Beware of Hidden Costs Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration. For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls. UPDATE AFTER RESPONSE: I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.
Hi there, We sincerely apologise for any confusion or frustration caused by any costs you encountered. We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that. This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating. That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered. We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew. Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.
Funktioniert. Schnell einzurichten. Netter Service. Leider verbietet es der Entwickler, gesammelten Bewertungen exportieren.
Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.
This review gathering feature of this app has been broken for over 4 months, and I wasn't notified, yet they continued to collect money. I can't believe how unethical these people are.
i use this app frequently its great works just fine, with emira the best customer support ever
"Die Opinew App ist einfach großartig! Sie hat uns geholfen, unsere Produktbewertungen auf Shopify zu optimieren und unseren Umsatz zu steigern. Was die App jedoch wirklich herausragend macht, ist der erstklassige Mitarbeitersupport. Das Team von Opinew ist stets bemüht, die bestmögliche Leistung zu bringen und gehen wirklich über das Normale hinaus, um sicherzustellen, dass ihre Kunden zufrieden sind. Egal, welche Fragen oder Anliegen wir hatten, sie waren immer da, um uns zu unterstützen und Lösungen anzubieten. Ihr Engagement für Kundenzufriedenheit ist wirklich bewundernswert und macht die Nutzung der Opinew App zu einer rundum positiven Erfahrung. Ich kann diese App nur wärmstens empfehlen! Danke, Opinew, für euren super Mitarbeitersupport!"
レビューのインポート上限数があるのは仕方ないと思います。ただAmazonからレビューをインポートする場合、意図していないRatingsもインポート＆カウントされてしまうため結局レビューをほとんどインポートできませんでした。残念ながら、500件のうち100件と少ししかレビューをインポートできませんでした。求めていた使い方ができなかったので評価は上記の通りですが、レビュー機能としては良いかと思います。
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