Opinew Product Reviews App UGC
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excellent customer service. helped fix some bugs on my shop super quick!
Been helpful and useful in so many ways.
This app has been a game changer for us - They really offer a unique review product and experience that we can't find elsewhere. Customer service is top notch too - Shout out to Paul from the team - he's was great guiding us through onboarding and is just as responsive a year later.
very nice experience. Highly recommend opinew to my friends.
I don't have experience of any other product reviews apps, but I have to say the support on Opinew is very good. They reply within minutes and they always see through the request, even in a different timezone. They also keep adding new features, which keeps my reviews fresh and up-to-date. John-Paris Kent
Thank you for your excellent support and for creating such a fantastic app!
The app is great, it helps us add authenticity to the product. It would be better if more comments could be synced for free.
I used this app last year and it was great. The only reason I decided to uninstall was because at the time I didn't have many customers. Today I noticed some code was left from the app and got in touch with their support team. They attended me immediately, and even though I am not their client anymore tried to solve the problem within minutes. Amazing customer support, if one day I decide to start collecting reviews again it will be with Opinew
Kenan's service was excellent, this plug-in is very user-friendly, fast, and very easy to use.
j'ai installe cette appli, maintenant j'ai un Code "liquid error" sur chaque produit qui est impossible a enlever, aidez moi a l'enlever s'il vous plait !
Désolé d'entendre ça! Veuillez accepter nos excuses. Nos développeurs ont déjà résolu le problème. Nous apprécierions la suppression de l'avis 1 étoile
Love Opinew!! Paul Wilson took his time in helping me with several topics in Opinew and walked me through the steps needed to set things up. The support team worked with me as well on other questions and was extremely helpful, as a result my app was set up in no time. Highly recommended! It's exactly what we needed.
Customer service is quick, efficient and very helpful!
Segmedina with Opinew helped with my query. She fixed the issue with the reviews not showing up below each item within a collection. This app and support is great.
Je recommanderais certainement. Cela fonctionne très bien et le personnel est très serviable. L'application Opinew s'intègre parfaitement dans ma boutique.
Works great to influence sales on my site and the support team is quick and effective!
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade". We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies. To clarify to other brands reading this; This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price. They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay) They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded. Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat. I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past. The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
Haris was very enthusiastic and helped me solve the problem. Of course, this is also a very easy-to-use software. Maybe I will recommend it to others.
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