Pillow Profits Fulfillment

Besides price increases, I didn't see anything else from PP in the last 6 years. No OSS option, no mock-up updates. The prices now are double compared with other POD Companies

I have been using Pillow Profits for a few years and i stopped selling anything from them 2 months ago. The customer service is HORRIBLE. They don't send what is ordered then tell you they will give a credit only and not a refund. I will be forced to file a paypal claim for thousands of dollars worth of products. My customers are mad at me and calling me a scammer because of Pillow Profits. The products I ordered as DHL and FE Ex orders are shipped china post without any refund or notice and things from March are still not here as of 7/13. DO NOT USE THIS COMPANY.

We used Pillow Profits for 3 years and pulled them a couple of months ago. It wasn't the pandemic, but that their customer service was just inflexible and rude most of the time. We had given them a second chance and done more than $100k in orders. For the most part, their items are decent, but their prices aren't competitive with several other brands that have better customer service. Shipping times BEFORE the pandemic were not consistent. Sometimes items arrived in 2 to 3 weeks and other times it took 5 weeks. If they want to continue to successfully work with US merchants, they will need to change their system a bit. Response times aren't great. And just overall not fun to work with. You can see, whomever is responding to poor reviews also has a very standoffish and aggressive way of handling constructive criticism. It's basically the same attitude you will get when dealing with their customer service with orders. We have found much more success and profits with other companies.

I'm feeling unhappy with this app. Many orders still in transit, even no tracking update after 30, 45, even 60 days. So much impact to business. Terrible.

UPDATE July 11th: Here is an example of a recent transaction I am trying to get corrected due to PP sending the wrong color shoe – twice. Despite me asking for shoes they keep offering a refund as “We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system.” – this is VERY VERY VERY concerning if they cannot process an order to correct an error their system has generated. We are now verging on incompetence - I'll let you be the judge. June 10 – I advised PP that customer received the wrong colour shoe again June 17 – PP emailed: “We will further investigate this with our facility. We will circle back the soonest time we get the response from them.” June 19 – PP emailed: “Would it be possible to send the picture of both items that your customer received (Old and new order). Our facility needs it for reference.” June 24 – I obtained photos from customer and sent to PP June 30 - PP emailed: “Thank you for the pictures. Our sincerest apology for the inconvenience this may have caused you. We would like to ask if a refund would be amendable to compensate the order. We are afraid that if we are going to process a replacement, our facility might missed to it again due to volumes of orders.” June 30 – advised PP the customer wants the shoes they ordered asap and not a refund. July 3rd – I asked PP for an update as have heard nothing July 9th – I asked PP for an update as have heard nothing July 11th – PP emailed: “We have received the request for the order. We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system. This was also the reason that the replacement was also missed.” Original Review: I have no issues with the app itself. There has been one or two times where it wasn't uploading new designs but 24 hours later was fine. BUT, using the PP app you're designs will end up on one of these two sites: https://merchfactory.store/ https://merchfactory.sale/ I have raised it with them multiple times and nothing has been done (in fact it was initially said that it was my fault). I have uploaded designs to PP App and then imported to my store but then did not make the product live. I've then seen that same design in one of the above 2 stores. PP denied any security issues. I emailed PP again only last week and still no reply. There is either a security issue with the app between a store and PP app, or PP and the factories they use in China (which i wont name here). Pillow Profits, you need to get this fixed. Update (June): rating downgrade to 1 star. During April as shipping started to get impacted I started to utilize the option in the PP app to upgrade the shipping for each order to express shipping (this was before PP automatically put them on express and raised prices). What i didn't notice at the time (and PP were oblivious to this aswell) was any Canvas Low/high tops that were black toe/sole were somehow changing to white when shipping was upgraded. I raised this with PP and was initially being told i was doing something wrong on my end. I provided them with video showing it happening they finally said there was a glitch. They then agreed that if the wrong show color was sent out because of this glitch they would rectify if we got photo evidence from the customer. This initially worked for the first 4 or 5 pairs of shoes that needed to be replaced but now I am waiting literally weeks for these exchange requests to be actioned ...and then it can take weeks again for the production of the replacement shoe. Meanwhile customers are flipping out firstly because they got the wrong shoe, and then secondly because the replacement is taking so long. i have one request i sent on May 7th ....still not in production. followed up June 6th, 14th, 22nd and nothing. I have another from April 10th and still not in production. When I look at all the shoes that have needed to be replaced, they are averaging 4 weeks from my request to PP to the item being noted as shipped. PP , you're starting to drop the ball badly.

Being new to Shopify and e-commerce/drop-shipping, it's a minefield once you get going and it's easy to go down a rabbit hole/follow the shiny coin, This app though has to be one of the best, only just starting using it but its a breeze and makes you look like a professional in no time, it's great for filling out your store with fantastic looking products, would highly recommend, I cant comment on the product quality themselves or the delivery/order process, yet from the support and tutorial videos that are included within the app i have no reservations that they will deliver as promise. Look like an A-class company

Pillow Profits and Adam's training are like no other . You can tell how much he really cares about helping everyone to be as successful as possible. His step by step training is perfect for anyone who can follow directions. Very helpful to say the least so thank you Adam! I'm new to shopify and print on demand & loving what I see so far. Easy to get started with a few of their designs & great for sparking your creative juices as well, when you are ready to hire a designer. Highly recommend!! XOXO!!

This is a CHINESE supplier that takes WEEKS to fulfil orders and WILL NOT respond if you have any questions or problems. If customer service doesn't matter to you and if actually receiving the products you pay for isn't a big deal, you'll be happy with handing your money over to these people and never seeing it again nor having anyone care. STAY AWAY!

Seriously, this is one of the best apps I've used so far. I haven't had any issues with sizing or packages sent to the wrong place or products being sent broken. These are the things that stress a seller out. Also, their communication is decent with them answering emails within a day. And their frequent updates via their YouTube channel is super helpful.

I loaded this app, tried to use it - designing is awkward - and deleted it before the 7 day trial because I couldn't use it - and was still billed. Would not recommend.

This app is awesome. There is so much interest in the pillows alone! Doing great with this app. Hoodie Dresses are amazing

So far so good. The app is very simple to use and specially being able to edit the products directly in shopify is a big plus! The free shipping on all products means I don't have to sync any shipping methods. Highly recommended.

Pillow Profits is not able to label the shipment adress correctly. Problems caused by this issue are being ignored and they are not replying to mails regarding this topic. They are also not able to provide proper shipping information to custom & tax authorities, this causes a massive delay. Here, support answers not to emails too. Support is only existing, if they can send auto mails or want anything from you. If you are based in the EU, hands-off Pillow Profits

Use them most of the time. After ordering hooded blankets from everyone I compared and found PolProf to have the best. Hooded production and DHL service is also great. No complaints! Unfotunaly, I got excited and started selling the fleece blanket line too, without ordering first, when I was told were very similar to the hoodeds. They sell well, but now I get many complaints about cheap quality and slow shipping. I start my days getting yelled at, issuing refunds and my shops reputation is sliding. Not sure what to do now, but looking for other fleece supplies. All others available are smaller, so... Anyway, my advices from lessons learned the hard way YES - offer the hooded blankets, but check the fleece for yourself before you commit. Customer service and help with app issues will likely not rock your world. It is slow. They have great potential, but need some work.

The most effective, easy to use print on demand app available. Great mock ups, excellent support and instruction. Worth every penny.

Love it! Couldn't recommend this more highly - though maybe I shouldn't recommend it because you will be competition! :-) Truly though, of all the apps out there, this is the easiest to use that lets you load high resolution images and achieve a great end result. My only negative is - I am impatient about new products being added!

So far so good. This app looks amazing.

Great product and support! I recommend this app

Incredible app! I will definitely be using this app over and over again. I would proudly recommend this app to family and friends, actually, anyone!!! Darrell Schaan Valerie Bouvier Giddy Goat Shop

THE PILLOW PROFITS PRODUCE LUXURY ITEMS/ PRODUCTS. I FIND THIS APPS OF INTEREST AND RECOMMEND EVERYBODY TO TRY IT. THE SUPPORT ARE FRIENDLY AND EFFICIENT:) ! THE BEST SERVICE & SUPPORT I GET BY SKYPE . :) I FIND OTHER APPS, BUT THEY OFFER JUST CASUAL ITEMS, SO IT IS JUST TO SEND MY BEAUTIFUL HANDMADE PATTERN DESIGN TO PRINT ON PILLOW PROFITS PRODUCTS, THANKS WWW.BYHEART.DESIGN