Pillow Profits Fulfillment

July 25, 2018

Awful! I cancelled my subscription within the trial period and was still CHARGED! Tried contacting the support and NO ANSWER! REFUND MY MONEY IMMEDIATELY!

June 22, 2018

Wish i can say i had a good experience its been less than 30 days and they have managed to mess up over 10 orders. Then they want photos from each customer showing the wrong orders, yea imagine trying to contact all these customers asking for photos of what happened. forget this company i will no longer use their service. sad because i have used them in the past seems like they have gotten worse over the year. i would recommend finding the same products on a different platform. Update 6-22 they are still sending wrong items and it has become a nightmare for me and my store. they do try to send the correct items but being everything shipped from CHINA it takes another 4-6 weeks for delivery. Even after them messing up has to over 20 orders now in the last week, they want photos for each order that they messed up on. My customers are beginning to hate us. The must have no quality control over there. think twice before installing their app.

Feb. 11, 2018

Terrible. Trying to get you to write good review for free pair of shoes. Shopify should not allow this indirect bribery. Not worth, and quality of their products always vary, so is the time of delivery. Also they change their product availability. I signed up because of High Heels than they discontinued High Heels printing... Well, not reliable...

Dec. 17, 2017

Very bad business practice! After 3 months of designing the website and perfecting the shoe designs, in which many hours of work and money were invested, we commissioned the first test boots. The shoes we ordered (and later recieved with 1 week delay) were of very poor quality. The soles of the boots were extremley thin - the thickness of the sole is 4mm - so the bottom of the shoes can be pierced through very easily. Boots also did not have a CE standard that provides a guarantee of basic quality to European customers. While ordering, we recieved a wrong tracking number, and after the delivery deley we contacted their costumer service and unfortunatley recieved a very slow response to the question of what's happening with the package. On-time delivery is of paramount importance in this kind of business and waiting for the response for 4 day, when manufacturer is late for more than a week with their delivery to the mailing service, is not accaptable. In addition, the app ratings are unrealistic since most of the users evaluate the app before they get the product as the company offers them $ 25 discount for their first order if they give rating to the application. Also a WARNING to all users of the application who are from the EU. All responsibility for the poor quality of products when facing final customers is on you. That is because shoe manufacturers do not provide basic quality and CE standard. Waste of money and time. Attached are the pictures of the shoes' poor quality and DHL tracking number. https://imgur.com/a/tAYHa http://www.dhl.com/en/express/tracking.html?AWB=7385147630&brand=DHL

Dec. 5, 2017

Terrible support. Impossible to manually order products or sync past orders.

Dec. 1, 2017

I did not install the application, I contacted the support, but they did not respond

Nov. 29, 2017

I did not install the application, I contacted the support, but they did not respond

Oct. 27, 2017

Orders take to long to be shipped and cause too many complaints from customers. It is not worth the risk. Products good let down by delivery plus paying an expensive subscription charge per month. It is 27th October, 2017 23.11pm UK time and I have now had to refund another customer!!!!!!!! I am so annoyed!!!!!!!!!!!!!!!!

Aug. 31, 2017

I have tried to get their attention to my concerns, but their attitude gets in the way. DO NOT USE THIS COMPANY! The quality of their products is the worst association with cheap "made in China" merchandise. The shoes are what I sampled. I don't want my artwork associated with these poorly made products. To make the decision to dump them easy, the customer service for me was really bad. They didn't resolve any issues. When I needed help, their response was to tell me to just go to their video tutorials and they had an annoyed attitude about it. The sync with Shopify is not reliable. My sample order was shipped even though it was flagged as "risky" by their app, and should have not gone through. Their customer service told me to manually override the "risk" hold, and guess what, now a duplicate of my order is on the way despite my explanations of the problem and requests for help. These print on demand companies should at the least have decent customer service. This company is a big gamble to work with and I don't recommend you put your time into wrestling with them and your upset customers who get shoes which have flaps of stiff elastic hanging inside which gouge the side of their foot.

Aug. 23, 2017

BUYER BEWARE COMPLETE RIPOFF. This app has a FATAL error which causes your Shopify store vulnerable for any scammers to attack and get their product for FREE. And YES, you still have to pay Pillow Profits for EVERY ORDER that the scammers get. I lost $540 for this reason and Pillow Profits refuse to take any action. They just say "Our app is not designed to do it" -> yep they do not care whether you are losing money as long as you pay them in full. WARNING FOR ALL STORES: YOU ARE GOING TO BE THE NEXT VICTIM (or already were) if scammers found your store using Pillow Profits app.

Aug. 15, 2017

BUYER BEWARE COMPLETE RIPOFF. 4TH QUALITY PRODUCTS BLURY, DULL SHOULD HAVE NEVER BEEN SENT OTHER ISSUES - LABELS PRINTED AND ORDERS NOT SHIPPED. WE ARE DISPUTING EVERY CHARGE WITH OUR FINANCIAL INSTITUTION!

April 23, 2018

Rubbish customer service, esp. from support call "Glen" no intention to improve, been with them for awhile, fed up and sick of inconsistent prints, crap quality products. Had one order during the holiday season last year - Express line item don't ship via express, msged them about it they won't refund and only will apply credit to your account. Do yourselves a favor, go to artsadd,com

June 30, 2017

Worst customer service i have ever experienced and i am not kidding when i say "DISGUSTING". Should be ashamed of themselves. A company like this spoken so highly about by ADRIAN MORRISON and others and they can't even reply to a support ticket in any decent time. (promised 6 - 12hrs) ye right! Example. Pillow Profits sent my customer the wrong print on the boot. Submitted a ticket to PP to reship the item and to find out why they shipped the wrong print. That was sent on Monday this week. Did not hear from them until Wednesday but that was after repeatedly asking them to respond. Finally got a reply on Wednesday asking for the receipt number and the customer details. Today is Friday and nothing has been done. The customer is hopping mad and PP is wasting everyone's time by not responding. THIS ISSUE IS STILL OUTSTANDING. I have a pissed of customer that paid $98 for these boots and PP has failed to rectify the issue. Fat chance i will see any resolution over the weekend. Probably wont be till Monday if I',m lucky. I say, if you can't respond to customer requests in a decent amount of time, get out of business or hire additional staff. This is ridiculous. Finally the customer stated they want a full refund. After all this messing around PP has still not solved the problem. Now imagine if i was selling hundreds of product from PP a day/week. What would happen with customer issues like this? Adam Radar, are you reading this? Your business is suffering and you are killing other peoples business as well. Get it together mate! And it is now going on 6 days with no response from your team! UNACCEPTABLE! On a final note, your customer service never resolved the issue with the NON WORKING DHL TRACKING NUMBER supplied on a boot order. Once again, your support staff simply ignored my request to find out why the tracking number at DHL showed, INVALID. After 2 weeks i am still waiting for a reply on this even though the customer has probably received their order by now, BUT THIS IS NOT THE POINT! Unreal!

June 7, 2017

Not at all what it is advertised to be. Do your research before installing this app. It's definitely not worth the $30 a month.

May 10, 2017

Says no hidden fee and then they want to charge you monthly for the app. Shouldn't be a fee for this. App not working, not getting help.

May 9, 2017

The vendor's business model is laughable at best. The Shopify store owner has to pay $30/month for the "privilege" of selling the vendor's products. Not to mention, the Shopify store owner takes 100% of the risk on these products that are shipping from China, take a month to get to the U.S., and are waaaay to expensive to be able to sell efficiently. The printed shoes offered by the vendor sell on average for about $60 a pop. Even the vendor lists the MSRP as $50. But, the vendor is charging you the same $50 they are suggesting for the retail price? Uhhhh, guys, you need to go take a basic economics class. So, in the end, you take a HUGE risk on a chargeback for a $10 margin if you're lucky, not including your ad spend and monthly fee. No, thanks. I'll wait for a company to come along that actually has some business sense.

May 8, 2017

Great products. Shame you charge $30 before I could even try the app and see the products. If you allow 14 day free trail, that will work and I may just sell your products.

May 6, 2017

Can have at least 15 days trial before charge? Surprise the app want to charge immediately .

May 5, 2017

Does everything ships from China?

April 29, 2017

Charging 30 bucks right off the bat before you can check out the app. C'mon Son!