POPCUSTOMS: Print on Demand

July 12, 2023

Excellent customer service ada Wang is extraordinary in her custom service abilities. Only downsize products do take almost a month to arrive but the fabric of the shirt I order felt like silk when it was not and they need more clothing options for women like sport bras

July 5, 2023

I have recently entered the POD business. My first printed item was done through PopCustoms. I requested a sample product which arrived in the expected time (13 days). The product (women's canvas shoes) was of good quality, and the print was great... no bleeding, color was on point, and images were crisp and clean looking. Ada at customer service communicated with me throughout the process and sent me pictures of the shoes when my sample was complete. I just got my first customer order last night, but his morning discovered the order hadn't been received by PopCustoms. I contacted Keke at customer service and although it took a couple of hours of chatting to resolve the issue, she was very patient and helpful, and my customers order is 'in-process' as I write this. I have already recommended PopCustoms to other POD entrepreneurs!

July 4, 2023

There products are amazing. Prints are vibrant, they have many products to offer and an excellent customer service team. Shipping and prices are unbeatable and the level of customizations is far past alot of others. I will DEFINITELY be making more orders soon.

July 2, 2023

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air. The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service. I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there! There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work? It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

June 29, 2023

They have great customer service. Their products are high quality. Fast shipping and turn around time. I highly recommend choosing them - BR

June 24, 2023

Nicht alle Waren erhalten und T-Shirts von absoluter schlechter Qualität. Könne ich meinen Kunden niemals verkaufen! Das nächste was ich mache die App wieder löschen

June 20, 2023

Great customer interaction and will keep ordering from popcustoms.com! Good quality, well put together items as well!!

June 11, 2023

Love the variety of products along with their awesome support team. Had one of their team members reach out to me as soon as I began, and they have been super helpful!

June 6, 2023

Great Service, great price, and exceptional customer service!! Highly Recommended for every print-on-demand shop!

June 5, 2023

all fantastic! quality of goods, service and fast shipping! There are so many articles. very interesting. You can work with great professionalism.

June 4, 2023

Great variety of products to choose from. They are adding new products often. No issues with product quality to date.

Aug. 2, 2023

UPDATE: I installed this app several months ago but I didn't really have time to create anything with it until recently. They have so many amazing products and I was so excited, but then I saw the shipping costs... the shipping costs are RIDICULOUS! Almost $20 to ship a pair of shoes! I cannot charge my customers that much money for shipping. There is no excuse for this. I dropship with AliExpress all the time, and the shipping costs on that platform are not as high. There is NO EXCUSE to have shipping costs this high, even if the products are being shipped from China. Do better POPCustoms! Fix this problem please.

May 26, 2023

Rating: ★★★★☆ The POPCUSTOMS app is a powerful tool that allows users to unleash their creativity and personalize various products, providing an immersive and enjoyable customization experience. As an avid user of customization apps, I was intrigued to try POPCUSTOMS and see how it stacked up against its competitors. Here's my comprehensive review of the app. User Interface and Navigation: ★★★★☆ POPCUSTOMS boasts a user-friendly interface, making it easy to navigate and explore the app's features. The layout is intuitive, with clear sections for different product categories like apparel, accessories, and home decor. The customization process is straightforward, and I appreciate the well-organized menus and options. Product Variety: ★★★★☆ One of the highlights of POPCUSTOMS is its extensive range of customizable products. From t-shirts and hoodies to phone cases and mugs, the app offers a diverse selection to suit various tastes and preferences. Whether you're looking to personalize a gift or express your own unique style, the app has you covered. Design Tools: ★★★★☆ The app provides a comprehensive set of design tools, enabling users to unleash their creativity. You can add text, upload images, choose from a wide range of fonts, and select from an array of vibrant colors. The ability to resize, rotate, and layer elements allows for precise customization. While the tools are robust, a few additional advanced features would be a welcome addition for more seasoned designers. Quality and Printing: ★★★★☆ POPCUSTOMS ensures that the final product matches the user's design vision with high-quality printing. The colors are vibrant, and the images are sharp and well-defined. The finished products I received were impressive, with no noticeable flaws or inconsistencies. However, occasionally, there was a slight misalignment of the design on certain products, but overall, the quality was excellent. Ordering and Shipping: ★★★☆☆ Ordering through the app is a straightforward process, and payment options are convenient. However, the shipping time can vary, and on a few occasions, there were delays in delivery. Improved communication and more accurate estimations for shipping time would greatly enhance the overall experience. Customer Support: ★★★☆☆ POPCUSTOMS offers customer support through email and social media channels. While they were responsive to my inquiries, the response time could be faster. It would be beneficial to have a dedicated support team that can provide timely assistance for any issues that arise during the customization or ordering process. Overall, POPCUSTOMS is an excellent app for unleashing your creativity and personalizing a wide range of products. With its user-friendly interface, vast product variety, and robust design tools, it offers a fulfilling customization experience. While some areas, such as shipping and customer support, could be improved, the app remains a top choice for anyone seeking to add a personal touch to their belongings.

May 25, 2023

Awesome, ordered samples, samples were great, customer service is good. All together, no complaints. They have a HUGE variety of different items to customize.

May 22, 2023

Your service and products are very excellent and beautiful, and I was hoping to start an online store based on your services, but there is something that shocked me and prevented this from happening... which is the very high and exaggerated delivery price for the countries of the Middle East, especially Saudi Arabia, as the delivery price alone ranges between $55 $90 depending on the delivery provider And there are only two providers, so there are not many options...Please, provide other delivery service providers who offer cheaper delivery prices, even if the delivery period is between 15-30 days.

May 18, 2023

POPCustoms product are very good quality with excellent pricing. I plan on growing my product line with them. The only con to using them are longer shipping times. I am planning on using their expediated shipping moving forward.

May 9, 2023

User friendly, and reliable services. Allows me to create products for my store and know they will be high quality products shipped out.

May 9, 2023

Great service great quality they even went the extra mile and shown photos of the product before sending and stayed in contact the whole process

April 27, 2023

The perfect POD supplier! The quality of their products is excellent and the shipping and fulfillment times are fast. What I love about POPCustoms is the super wide variety of products they offer, making it easy to find just what I need for my store! About the pricing - perfect, the products are competitively priced and not overpriced like most other companies in the market. What's even better is that they're one of the few companies that offers a personalization tool allowing my customers to create their own customized designs. Additionally, the customer service is top-notch. They offer live chat support which is really important for me as a seller. It's great to know that you can rely completely on your supplier and get instant assistance always. Overall, I highly recommend POPCustoms to anyone looking for high-quality and wide variety of POD products and great customer service at effective prices.

April 26, 2023

The response speed of the customer service staff has always been very fast. Today, I received the clothes and from the overall packaging to unpacking, the first impression was very good. The feel of the clothes and the feeling of wearing them was also good, just slightly larger than I expected in terms of size. Overall, it was a very good experience.