All reviews

Rating Breakdown

  • 5
    88% (69 ratings)
  • 4
    3% (2 ratings)
  • 3
    3% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    5% (4 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 19, 2023

After testing 10 POD suppliers only 2 matched our expectations but 1 really was the best. POP customs service is insane accurate, quick and reliable. We are working for approx 3 months with pop and created 200+ designs that were easy to create with their customizer and also don´t miss out on their latest designer plus development where you can creat customizable POD products that your customers can personalize. We ordered 3 pair of test sneakers 1 hoodie a a few slides with different print difficulties to test their print quality, color values and print structures. This learned us to design a bit more abstract on structured POD products. Only by testing and adjusting you will find your path to succes together with POP Customs where service is at your finger tips!!

Store

Nokkies

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We’ve passed your wonderful review onto our Onboarding team at Thanks so much for taking the time to leave a review about our platform. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thanks for choosing us!.🎉 - ----POPCUSTOMSteam [email protected]

5 / 5 Share

July 19, 2023

Really helpful customer service. Good quality products. Definitely the best POD I've used overseas yet.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2023

I love this Print on Demand supplier! The Super high quality print all over designs are perfect for my art! #jams2blues approved! I recieved samples and loved them, the quality is through the roof, and they do a better job with complicated tessellating pattern-work than other Print On Demand companies, they take care with color and matching up seems on overlapping segments well!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

Excellent customer service ada Wang is extraordinary in her custom service abilities. Only downsize products do take almost a month to arrive but the fabric of the shirt I order felt like silk when it was not and they need more clothing options for women like sport bras

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.🎉 - ----POPCUSTOMSteam [email protected]

5 / 5 Share

July 5, 2023

I have recently entered the POD business. My first printed item was done through PopCustoms. I requested a sample product which arrived in the expected time (13 days). The product (women's canvas shoes) was of good quality, and the print was great... no bleeding, color was on point, and images were crisp and clean looking. Ada at customer service communicated with me throughout the process and sent me pictures of the shoes when my sample was complete. I just got my first customer order last night, but his morning discovered the order hadn't been received by PopCustoms. I contacted Keke at customer service and although it took a couple of hours of chatting to resolve the issue, she was very patient and helpful, and my customers order is 'in-process' as I write this. I have already recommended PopCustoms to other POD entrepreneurs!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

There products are amazing. Prints are vibrant, they have many products to offer and an excellent customer service team. Shipping and prices are unbeatable and the level of customizations is far past alot of others. I will DEFINITELY be making more orders soon.

Using app

2 months

Total reviews

4

Average rating

4.0

3 / 5 Share

July 2, 2023

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air. The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service. I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there! There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work? It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

Using app

3 months

Total reviews

2

Average rating

4.0

5 / 5 Share

June 29, 2023

They have great customer service. Their products are high quality. Fast shipping and turn around time. I highly recommend choosing them - BR

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

June 24, 2023

Nicht alle Waren erhalten und T-Shirts von absoluter schlechter Qualität. Könne ich meinen Kunden niemals verkaufen! Das nächste was ich mache die App wieder löschen

Using app

23 days

Total reviews

1

Average rating

1.0

5 / 5 Share

June 20, 2023

Great customer interaction and will keep ordering from popcustoms.com! Good quality, well put together items as well!!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks so much for taking the time to leave us this wonderful review! We're so happy to hear you're loving the Popcustoms function and service and making the most of what it has to offer 🎉 Thanks for choosing us!! Enjoy! - ----POPCUSTOMSteam [email protected]

5 / 5 Share

June 11, 2023

Love the variety of products along with their awesome support team. Had one of their team members reach out to me as soon as I began, and they have been super helpful!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi BOLTIVERY, Good day ! Thanks for the awesome review about Popcustoms. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.✨ - ----POPCUSTOMSteam [email protected]

5 / 5 Share

June 6, 2023

Great Service, great price, and exceptional customer service!! Highly Recommended for every print-on-demand shop!

Using app

6 months

Total reviews

4

Average rating

4.0

Developer Reply

Dear, Thanks so much for your wonderful review, it is much appreciated! We are so glad that you're enjoying the App and site and communications with the team. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! ✨ - ----POPCUSTOMSteam [email protected]

5 / 5 Share

June 5, 2023

all fantastic! quality of goods, service and fast shipping! There are so many articles. very interesting. You can work with great professionalism.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello Pure Nature Project, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the team, and we look forward to continuing working with you. Hace a nice day ! - ----POPCUSTOMSteam [email protected]

5 / 5 Share

June 4, 2023

Great variety of products to choose from. They are adding new products often. No issues with product quality to date.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello mongkestyle, Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. - ----POPCUSTOMSteam [email protected]

1 / 5 Share

Aug. 2, 2023

UPDATE: I installed this app several months ago but I didn't really have time to create anything with it until recently. They have so many amazing products and I was so excited, but then I saw the shipping costs... the shipping costs are RIDICULOUS! Almost $20 to ship a pair of shoes! I cannot charge my customers that much money for shipping. There is no excuse for this. I dropship with AliExpress all the time, and the shipping costs on that platform are not as high. There is NO EXCUSE to have shipping costs this high, even if the products are being shipped from China. Do better POPCustoms! Fix this problem please.

Using app

2 months

Total reviews

77

Average rating

3.0

Developer Reply

Dear, Thank you so much for your kind words about PopCustoms! 🦁 We are so happy to hear that you've had such a seamless experience with us so far and look forward to seeing your program grow and grow 📈! Thanks for choosing us! - ----POPCUSTOMSteam [email protected]

5 / 5 Share

May 26, 2023

Rating: ★★★★☆ The POPCUSTOMS app is a powerful tool that allows users to unleash their creativity and personalize various products, providing an immersive and enjoyable customization experience. As an avid user of customization apps, I was intrigued to try POPCUSTOMS and see how it stacked up against its competitors. Here's my comprehensive review of the app. User Interface and Navigation: ★★★★☆ POPCUSTOMS boasts a user-friendly interface, making it easy to navigate and explore the app's features. The layout is intuitive, with clear sections for different product categories like apparel, accessories, and home decor. The customization process is straightforward, and I appreciate the well-organized menus and options. Product Variety: ★★★★☆ One of the highlights of POPCUSTOMS is its extensive range of customizable products. From t-shirts and hoodies to phone cases and mugs, the app offers a diverse selection to suit various tastes and preferences. Whether you're looking to personalize a gift or express your own unique style, the app has you covered. Design Tools: ★★★★☆ The app provides a comprehensive set of design tools, enabling users to unleash their creativity. You can add text, upload images, choose from a wide range of fonts, and select from an array of vibrant colors. The ability to resize, rotate, and layer elements allows for precise customization. While the tools are robust, a few additional advanced features would be a welcome addition for more seasoned designers. Quality and Printing: ★★★★☆ POPCUSTOMS ensures that the final product matches the user's design vision with high-quality printing. The colors are vibrant, and the images are sharp and well-defined. The finished products I received were impressive, with no noticeable flaws or inconsistencies. However, occasionally, there was a slight misalignment of the design on certain products, but overall, the quality was excellent. Ordering and Shipping: ★★★☆☆ Ordering through the app is a straightforward process, and payment options are convenient. However, the shipping time can vary, and on a few occasions, there were delays in delivery. Improved communication and more accurate estimations for shipping time would greatly enhance the overall experience. Customer Support: ★★★☆☆ POPCUSTOMS offers customer support through email and social media channels. While they were responsive to my inquiries, the response time could be faster. It would be beneficial to have a dedicated support team that can provide timely assistance for any issues that arise during the customization or ordering process. Overall, POPCUSTOMS is an excellent app for unleashing your creativity and personalizing a wide range of products. With its user-friendly interface, vast product variety, and robust design tools, it offers a fulfilling customization experience. While some areas, such as shipping and customer support, could be improved, the app remains a top choice for anyone seeking to add a personal touch to their belongings.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your detailed and thoughtful feedback. Your comment has given us valuable insight into the services that we provide at PopCustoms. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers! Thank you again ! - ----POPCUSTOMSteam [email protected]

5 / 5 Share

May 25, 2023

Awesome, ordered samples, samples were great, customer service is good. All together, no complaints. They have a HUGE variety of different items to customize.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Santina Reed & Santinasdrop, Thanks so much for your review, we love getting feedback about our product and take pride in our customer service. Please get in touch if there is anything else we can do to make your day. - ----POPCUSTOMSteam [email protected]

2 / 5 Share

May 22, 2023

Your service and products are very excellent and beautiful, and I was hoping to start an online store based on your services, but there is something that shocked me and prevented this from happening... which is the very high and exaggerated delivery price for the countries of the Middle East, especially Saudi Arabia, as the delivery price alone ranges between $55 $90 depending on the delivery provider And there are only two providers, so there are not many options...Please, provide other delivery service providers who offer cheaper delivery prices, even if the delivery period is between 15-30 days.

Store

My Store

Using app

3 months

5 / 5 Share

May 18, 2023

POPCustoms product are very good quality with excellent pricing. I plan on growing my product line with them. The only con to using them are longer shipping times. I am planning on using their expediated shipping moving forward.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jason & CrackheadApparel , Thanks so much for leaving us a review😀! We are so happy to hear you're loving PopCustoms ' products & prices we provide! We'll pay more attention to delivery time with logestic company and all customers , trust us when we say that it does not go unnoticed.⭐️ Have a nice day ! -------POPCUSTOMSteam [email protected]

5 / 5 Share

May 9, 2023

User friendly, and reliable services. Allows me to create products for my store and know they will be high quality products shipped out.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello Brittney &Boujee Bae, LLC, We really appreciate you taking the time to leave us a nice review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you to help your business and products .Thank you ! - ----POPCUSTOMSteam [email protected]